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Relais Spa Paris-Roissy CDG

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594 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Mexico City, Mexico
Reviewed 10 May 2015 via mobile

As several other people have stated, this hotel is not 5 stars. I am really not sure how they got this rating. The best way to describe it would be the French version of Residence Inn but with much poorer service. The wifi service is spotty, the main desk it seems the people can only each do one job. They...

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Helpful?
2Thank MaiaNav
RelaisSpa, Guest Relations Manager at Relais Spa Paris-Roissy CDG, responded to this review

Dear MaiaNav , Thank you for taking the time to share your experience at the Relais Spa Roissy. I am sorry to feel that your stay did not match your expectations and would like to sincerely apologize. We are conscious that flight cancellation is never pleasant, that is the reason why, we have done our best to make sure check-in...

Reviewed 7 May 2015

I would like to thank Cyriel and staff for a wonderful stay at the hotel. My flight was canceled and all those affected were given vouchers for the night. The room is clean and attractive. Cyriel helped me with getting a gluten and allergen free meal. He also walked with me and another passenger in the same situation over to...

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Helpful?
Thank Thea G
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Thea G, I am very happy to feel that you spent a pleasant moment at the Relais Spa Roissy. Thanks a lot for your positive comment. Your feedback is essential to us in order to improve our service and reach excellence. We know how stressful can be a flight cancelation and always do our best to pamper our guests...

Mount Pearl, Canada
Reviewed 29 April 2015

Well appointed. Clean. Kitchenette very practical. This hotel is very good for early departure from Paris Charles de Gaule airport. There is a free shuttle from the airport to the front door of the hotel. Note that this shuttle stops at other hotels too (use Gold Line shuttle). The hotel is also located close to a large shopping center (Aeroville)...

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Helpful?
Thank The_Rock_50
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Madelinot43, Thanks a lot for sharing your experience at the Relais Spa Roissy. I am very happy to read your satisfaction! I am pleased to see that the location of our establishment was an advantage for your trip. We hope to have the pleasure of welcoming you back very soon for a great stay close to airport. Please do...

France
Reviewed 20 April 2015

I was housed at the hotel by an airline as I took a bump. It was a lovely hotel as it was quiet , clean and the staff very friendly . I had stayed at a budget hotel the night before and it was fit for purpose but will stay here whenever I need to stay at CDG. In fact...

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Helpful?
Thank Eurotess
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Eurotess, Thanks a lot for sharing your experience at the Relais Spa Roissy. I am glad to see that you enjoyed our relaxing atmosphere. I will be delighted to exchange with you in May. Do not hesitate to visit me when you will be coming to celebrate your birthday in the restaurant. I hope to have the pleasure of...

Valencin
Reviewed 16 April 2015

The hotel is ideally located close to the airport or for a trip in Paris downtown by train. The rooms are big and nice. The wifi signal is good. I also appreciate free access to the pool, hamam and spa. In addition customers are always very welcome. I strongly recommend that place

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Helpful?
Thank Alain C
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Alain C, Thanks a lot for sharing your experience at the Relais Spa Roissy and recommending our establishment. I am very happy to feel that you lived a pleasant moment among us. Your satisfaction is our best motivation! We hope to have the pleasure of welcoming you back very soon to enjoy our relaxing atmosphere before or after your...

Reviewed 2 April 2015

I was extremely disappointed in my stay here. No cleaners and change of clean towels our entire stay, we had to request more toilet roll, glass, food etc had to be cleared out by ourselves. Staff were not very polite not helpful. Nobody wanted to help. Extremely smelly. The spa staff were very rude and condescending. Not good and I...

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Helpful?
Thank Kiss91L
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Kiss91L, Thanks a lot for sharing your experience at the Relais Spa Roissy. I am deeply sorry to read your displeasure regarding your stay and completely understand your discontentment. It is unacceptable that your room has not been refreshed. Please rest assured that we have taken into consideration your constructive remarks and necessary actions have been taken immediately in...

Europe
Reviewed 25 March 2015

We stayed in this hotel twice: the first time in 2011, when this hotel was just opened and had 4 stars, and the second time – for the romantic Valentine’s weekend last February. Relais & Spa Hotel is located in the main avenue of the lovely Roissy village with a few cozy restaurants, very close to Charles-de-Gaulle Airport, but we...

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Helpful?
2Thank Libra1001
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Libra1001, Thanks a lot for sharing your experience at the Relais Spa Roissy. Your feedback is essential to us in order to create a personalized offer in correlation with your expectations. It is such a pleasure to read your satisfaction regarding your stay and our different services. I am very glad to feel that you had a great time...

Wisconsin
Reviewed 10 March 2015 via mobile

The hotel looks a little dated, but our room was nice. It was a little odd to see 2 separate twin size beds made up separately, pushed together. My husband and I joked about it. We haven't slept apart in years. We ate lunch at the restaurant. It was excellent. A little pricey, but great food. We stayed here because...

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Helpful?
Thank radarchic98
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear radarchic98, We thank you for your comment! I am sorry to read your displeasure regarding your experience at the Relais Spa Roissy. I completely understand that the twin beds were not suitable. Next time, I invite to contact the reception, according to the availability, we will be more than happy to change your room. I hope to have the...

New York City, New York
Reviewed 10 March 2015 via mobile

I am a particular traveler and always appreciate a clean and new hotel. This hotel is nearly brand new and very modern. The rooms are well appointed and cozy with beautiful bathrooms and very comfortable beds. The hotel feels fresh and clean and the staff are very helpful and friendly. There is a shuttle that runs on schedule to and...

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Helpful?
Thank Sholom P
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Sholom P, Thanks a lot for sharing your experience with us! I had the pleasure to meet you personally. That is the reason why, I am delighted to read your positive comment and would like to sincerely thank you. I hope to have the chance of welcoming you during your next stay in Paris. Please feel free to contact...

uk
Reviewed 5 February 2015 via mobile

Relais spa is a nice hotel with good spacious rooms, the hotel reception staff are very helpful an polite.... The restaurant is defiantly a no no, staff are not courteous at all, the bar area is ok and quite, getting served is sometimes a problem if one barman in particular is texting with his phone, you wait a long time...

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Helpful?
1Thank pete m
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review

Dear Pete M, Thanks a lot for sharing your experience with us! I am very glad to read your satisfaction regarding our reception staff. I sincerely apologize for the disrespectful behavior at the brasserie and at the bar. Please rest assured that necessary actions have been taken to avoid such situation. I hope to have the pleasure of welcoming you...

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relais Spa Paris-Roissy CDG and its 463 rooms (Premium, Executive Rooms and Junior Suites) will welcome you during your business or personal trips.From high quality of services to the large range of facilities (room service, concierge, housekeeping, executive lounge, business center, shop ...), everything is designed to make your stay a real moment of relaxation.Enjoy your stay at the Relais Spa to take a moment to relax in our new SPA in partnership with the famous French brand Nuxe.The team invites you to discover face & body treatments as well as our facilities: steam bath, sauna, swimming pool, jacuzzi and fitness center.Come and discover our bar the “Starry Lounge” where you can enjoy a bite to eat or a glass of Champagne under the stars in the cosy and elegant atmosphere during your stay. Warm and contemporary, our Brasserie Flo offer you the perfect environment to enjoy a great variety of meals and wines.Business travelers will appreciate its proximity to Roissy-CDG airport, as well as to the Villepinte and Le Bourget convention centers. ... more   less 

Additional Information about Relais Spa Paris-Roissy CDG

Address: 8 Allee du Verger, 95700 Roissy-en-France, France
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Price Range: $163 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Relais Spa Paris-Roissy CDG 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Relais Spa Paris-Roissy Cdg Hotel Roissy
Hotel Style:
#2 Romantic Hotel in Roissy-en-France
#5 Business Hotel in Roissy-en-France
#9 Luxury Hotel in Roissy-en-France
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Questions & Answers

Here's what travellers have asked, with answers from Relais Spa Paris-Roissy CDG staff and other travellers.
23 questions
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london
5 months ago

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Questions? Get answers from Relais Spa Paris-Roissy CDG staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back”
 of 5 bubbles Phillycook, 20 Sep 2016 | Read review
“entire hotel is quiet despite being under traffic patterns for CDG, never heard a single aircraft inside the hotel”
 of 5 bubbles matthewsN3139SF, 27 Jul 2016 | Read review
“renovated ones at some floors, some wings??”
 of 5 bubbles Professor_Camel, 23 May 2016 | Read review
“search for an alternative, less stars and better service”
 of 5 bubbles lbullinger, 29 Mar 2016 | Read review
“Hotel only good for airport business or stop over!”
 of 5 bubbles CarrieMarie13, 20 Mar 2016 | Read review
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