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Hotel Mercure Arras Centre Gare

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Hotel Mercure Arras Centre Gare
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689 Reviews from our TripAdvisor Community

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Showing 376: English reviews
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Montreal
Reviewed 1 week ago

Comfortable beds, convenient location, good breakfast and service, clean rooms. Overlook the decor of the rooms, which is like every chain hotel, but if you want a clean and quiet place to sleep this works very well.

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Helpful?
Thank dondedieu
Chesterfield, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed 2 nights here. Location was very good. The room we had was large and clean. Staff were friendly. May be a bit on the expensive side for what is was. Breakfast was ok but not good. The was only 1 choice of meat when we went down and not much cheese left. We were not asked if things were...

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Thank scaryDerbyshire
Birmingham
Reviewed 21 February 2017

The hotel is very well placed near the station and within a short walk from the city centre, the 2 excellent squares and many good restaurants. The room was comfortable, the bed satisfactory, and the bathroom modern with a good shower. We did not take the full breakfast oftion but had the baguette, coffee and juice option that was a...

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Helpful?
Thank Bluenose-on-tour
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you for your nice comment. It was a pleasure to welcome you in our hotel. We hope to welcome you in Mercure Arras Centre Gare for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Birmingham, United Kingdom
Reviewed 20 February 2017 via mobile

This hotel is located right near the centre of Arras & the staff were all lovely & friendly. We had a great trip here for a few days with family, but there were a few down sides which could be improved! Firstly the beds were terribly uncomfortable, we often stay in Mercure's & these were the most uncomfortable beds we've...

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Helpful?
Thank RachAucott1
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, I'm sorry if you were disappointed about the beds. We have changed all the matress 3 years ago and it is the matress used in Mercure Hotels. I will check the matress in the room you had. Thank for your nice comment about the staff. It was a pleasure to welcome you; Best regards, Sabrina Iglesias -...

Reviewed 19 February 2017 via mobile

it wasn't my first visit in Arras and ad I do believe not the last one as well.. I was travelling via few mercure hotels.. as we all have "tastes" and "flavours" for me one of the better options as a money for the value! - there is an restaurant on site, which is big bonus! - during breakfast you...

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Helpful?
Thank Karolina C
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Madam, Thank you for your nice comment. It was a pleasure to welcome you in Mercure Arras Centre Gare. We hope to welcome you for a next stay. Best regards, Sabrina Iglesias - Front Office Manager

Fontvieille, Monaco
Reviewed 2 February 2017

I had a lovely small double, perfect for one person, the bed was comfortable, there was a small hallway allowing me to shut out the noise of other guests on their way to their rooms. The bed was very comfortable, the overhead rainfall shower was a dream, I didn't want to leave it. Breakfast was ok, although the sausages and...

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Helpful?
Thank LauraM1973
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Madam, Thank you very much for your nice comment. It was a pleasure to welcome you in our hotel. We hope to see you in Mercure Arras Centre for a next stay. Regards, Sabrina - Front Office Manager

Castle Hill, Australia
Reviewed 29 December 2016

We had a small room with no bar fridge, when I asked it was "that is in a different TYPE room" as we were there for 4 days I found I could not have milk for coffee or tea, no way of keeping drinks cold either, there was a long rang of problems, not happy with the stay. furniture damaged...

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Helpful?
Thank rachael637
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Madam, Thank you for your comment. We are sorry if you were disappointed by your stay. To answer to your remarks, we have only bar fridge in the privilege rooms but it's possible to keep your drinks cold in a fridge next the reception. For the lights in the room and the heating, I have given the information to...

London, United Kingdom
Reviewed 19 December 2016 via mobile

The hotel is well located for the station and a short walk to the Grande Place. We drive a parking is under the hotel and reasonably priced. The staff were welcoming at the desk and at Breakfast. The Breakfast had an excellent choice. Overall a good choice for a pretty town. No Gym which is surprising, and probably the hotel...

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Helpful?
Thank addicks765
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you for your nice comment. We will welcome you with pleasure for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Manchester, United Kingdom
Reviewed 15 December 2016

I've stayed here before. This time the price was good but the room was too hot and you couldn't regulate the aircon. We had to sleep with the window open listening to night trains. The hotel is away from the city centre attractions and it's restaurant menu was unexciting I preferred the nearby brasseries especially Le Passetemps across Place Foch.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Peter H
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Thank you for your comment. I'm sorry if your stay was not what you expected for. I'm also sorry for the problem of the temperature in the room. We hope to welcome you in Mercure Arras for a next stay. Regards, Sabrina Iglesias - Front Office Manager

Crawley, United Kingdom
Reviewed 9 December 2016

We stayed at this very central hotel in Arras for the xmas market last weekend. There is a public underground car park right infront of the hotel . The staff where helpful and the privilege room had plenty of space including a fridge in the room. Would have been nice to have had a safe. Breakfast was a little chaotic....

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Helpful?
Thank Gill R
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this review

Dear Sir, Madam, Thank you for your nice comment. I inform you that our privilege rooms will have a safe before the end of this year. I'm sorry if you had a problem with the breakfast. I have given the information to my colleague at the restaurant. I hope to welcome you in Mercure Arras for a next stay. Regards,...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Across the street from Arras TGV station, the Mercure Atria is just moments away from pedestrian streets, the historic centre and city squares featuring the belfry classified as a world heritage site by UNESCO. 30 minutes from Lille and Lesquin Airport,the hotel is ideally located 50 minutes by TGV train from the Gare du Nord in Paris. The hotel features 80 rooms including 38 refurbished superior rooms. Our conference facilities include a 300 seat auditorium and meeting rooms for up to 400 people. ... more   less 

Additional Information about Hotel Mercure Arras Centre Gare

Address: 58 boulevard Carnot, 62000, Arras, France
Region: France > Hauts-de-France > Pas-de-Calais > Arras
Price Range: $120 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Arras Centre Gare 4*
Number of rooms: 80
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Also Known As:
Mercure Atria Arras Centre Hotel Arras
Accor Atria Arras Centre
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Arras Centre Gare staff and other travellers.
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Questions? Get answers from Hotel Mercure Arras Centre Gare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are limited.”
 of 5 bubbles Bluenose-on-tour, 20 Feb 2017 | Read review
“Go for a Privilege Room”
 of 5 bubbles foxesforever, 26 Nov 2016 | Read review
“I was on the fourth floor and it was OK but not completely soundproof”
 of 5 bubbles diannem161, 26 Oct 2016 | Read review
“All rooms much same”
 of 5 bubbles 632hazelc, 23 Oct 2016 | Read review
“Close to other ameneties, especially the train station”
 of 5 bubbles JaneBev1224, 14 Sep 2016 | Read review
5 of 5