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Mercure Melbourne Caroline Springs

357 reviews
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Traveller (78)
Room & Suite (42)
Dining (8)
Overview
  • Excellent43%
  • Very good39%
  • Average12%
  • Poor3%
  • Terrible3%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
25 Feb26 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (357)Write a Review
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All reviewsshopping centrebistro downstairsaccor memberman made lakewestern suburbsacross the roadlarge balconyfree undercover parkingfire alarmbeautiful foodexhaust fanlovely hotelkey cardfree drinkwould definitely stay here againgood sizethird floor
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81 - 85 of 353 reviews
Reviewed 4 November 2016

Large rooms with all amenities and lovely lakeside views. Friendly and helpful reception staff. Located away from the hussle and bussle of downtown Melbourne. Everything we needed in the room including; full cooker, microwave, washing machine and tumble dryer. Nice restaurant and café for when...More

Thank Robg1949
Reviewed 30 October 2016

Had a nice room overlooking the Caroline Springs lake but the room was plagued with mosquitos and every night we were bitten despite spraying with insecticide. The next morning the bathroom was littered with dead mosquitos. There was no fly screen door to the balcony...More

Thank 62Teddy
Response from Belinda L, Director of Sales at Mercure Melbourne Caroline SpringsResponded 31 October 2016

Dear 62Teddy, Thanks very much for taking the time to write your review in regards to your recent stay with us. Unfortunately we are experiencing a mosquito plague and we have tried to implement ways to combat this within the venue. Our Housekeeping team are...More

Reviewed 23 October 2016

Was surprised by this place, much better than I expected. Hotel is quite new and everything is in perfect condition. I really enjoyed the gym and the pool. Easy check in and everything was just as it should be. Choose from the cafe, the bistro...More

Thank Flemming R
Reviewed 21 October 2016

Very beautiful walk around the lake. Nice and clean room, with a comfortable bed. The staff were very knowledgeable and able to help with directions. Pool was nice, clean and warm and the café served great food. It was also easy driving to and from...More

Review collected in partnership with Accorhotels.com
Thank Teena T
Reviewed 3 October 2016

Picked this because it was a convenient location for a business trip, but found that this was a really nice hotel! Reception staff very friendly and helpful on check-in. They were having some problems with the lifts so the staff member (Marjina, I think) even...More

Review collected in partnership with Accorhotels.com
Thank Cinders06
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Business Centre with Internet Access
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
US$99 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
US$99 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Add Photo Photos
Traveller (78)
Room & Suite (42)
Dining (8)
Pool & Beach (1)
Questions & Answers
Ask a question
Ysn76
31 January 2016|
Answer
Response from Verkd | Reviewed this property |
Ysn76 - when we stayed it did. Good amount of cutlery etc for cooking.
0
Votes
MLnML
21 September 2015|
AnswerShow all 3 answers
Response from Belinda L | Property representative |
Hi MLnML, Lovely to hear from you. Both our a la carte Bistro and Café offer children's meals. Breakfast is available daily in the Café only. We look forward to welcoming you and your daughter. With warmest... More
0
Votes
Hoopega
16 September 2015|
Answer
Response from Belinda L | Property representative |
HI Gareth, Thanks for your enquiry. We have a great onsite fitness centre that you can use during your stay and is perfect for a basic workout. There is also a man made lake (Lake Caroline) that you are able to walk/run... More
0
Votes
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12
Room Tips
"Air condioner squealed as loud as you could go!!!"
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"Lake views and very close to shopping centre"
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"I loved the room with a view to the lake."
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"If you ask nicely for a refurbished room they will possibly give you one as we asked when booking through..."
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