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Hotel Schloss Pontresina Family & Spa

Certificate of Excellence
18/06/2017 19/06/2017
1 room 2 adults 0 children
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Hotel Schloss Pontresina Family & Spa
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383 Reviews from our TripAdvisor Community

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Showing 43: English reviews
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New York City, New York
Reviewed 1 week ago

Very Italian vibe and newly renovated rooms. We never had dinner, just breakfast. We usually took the bus to get to/from the hotel everywhere which was really convenient. Consider coming by train to Pontresina. Parking seems to be a problem. We enjoyed the spa area and the sauna. I also had an excellent (and not overpriced) facial. The bar area...

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Helpful?
Thank 40goldmarie
Reviewed 6 March 2017

Excellent Hotel team. The only thing that I have to criticize is that many "small" extracts (e.g. late check out after 12:30 p.m., even if easily possible) are charged extra. Breakfast, lunch and dinner are typical Italian Style, good quality, just great to have that in Switzerland. Nothing for Non-Italian-fans though ...

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Helpful?
Thank Stephan O
CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Stephan, Thank you for choosing Hotel Schloss Family & Spa for your stay in Pontresina and for taking the time to share your experience with us. It’s a pleasure for us to know that you enjoyed your stay and the Team. Regarding the late check out we usually don't charge it if there are availability of the same room...

Zurich, Switzerland
Reviewed 2 March 2017 via mobile

Been here on a weekend trip to Saint Moritz ski resort, stunning architecture, nicely renovated, but seems to have seen the best of its days. Great sauna & spa, though. Below-average service unfortunately.

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Helpful?
Thank Chris E
CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Chris E, Thank you for choosing Hotel Schloss Family & Spa for your holiday and took the time to write a review on your experience. It’s a pleasure for us that you liked our building and especially our spa. I’m really sorry that you had a negative impression regarding the hotel service and I hope you could accept my...

Basel, Switzerland
Reviewed 1 March 2017 via mobile

I have been to this hotel twice in 2017 and it offers very nice and modern room, super comfy bed, nice bar and beautiful spa. Defenetely a good address. People working there are very kind too. The only thing that it could be improved is the food for dinner.m: very good choice of vegetables and antipasti but if you take...

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Helpful?
Thank Elisa B
CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Elisa B, I appreciate that you took time to write a review on your experience, it is very important for us to receive your feedback. It’s also a pleasure that you have been to Hotel Schloss twice this year and to know that you appreciated the kindness and helpfulness of our staff. Regarding the kitchen, our buffet is various...

Reviewed 25 February 2017 via mobile

Generally reception and bar staff are friendly. Went half board but water was charged and tap water is too dangerous to drink according to staff. Room was also poorly cleaned including a partially cleaned toilet. Also wifi is terrible, slow and difficult to connect to. At over 250 quid a night i expected better. Will update review at the end...

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Helpful?
Thank Matthew L
CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Mr. Lusted, I’m really sorry to hear that your stay at Hotel Schloss is not reflecting your expectations and I hope you could accept my most sincere apologies. I also apologize for the misunderstanding in the restaurant, but I can assure you, that the tap water is safe to drink and you can ask for it, whenever you prefer....

Reviewed 2 January 2017 via mobile

I stayed 4 nights in this hotel. Unfortunetelly they are so slow. My room never cleaned if I didnt tell the clever reseption. We are waiting till 6 pm for the cleaning even I always put the clening card on the door. And when I want somethi ng from the reception they are telling yes immdediatelly but nobody cares and...

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Helpful?
Thank Melih S
CastellaniElena, Direttore generale at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Melih S, thank you for choosing Hotel Schloss Family & Spa for your stay in Pontresina and for taking the time to share your experience with us. We are really sorry that your experience here was not satisfying and we hope you could accept our most sincere apologies. We can assure you we will take in high consideration all...

Zurich
Reviewed 30 December 2016

We stayed in a big room (2 adults, 2 children) and there was enough space for all of us, big bathroom etc. Staff mainly speaking Italian, but tried to speak German / English and were VERY helpful and friendly. Overall, good value for the money and we will go back :-)

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Thank PatK564
CastellaniElena, Direttore generale at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Patk564, We thank you for choosing Hotel Schloss Family & Spa for your holiday. We appreciate you took the time to write a review on your experience here, it is very important for us to receive your feedback. It’s a pleasure for us to know that you enjoyed your room and you liked our services, kindness and helpfulness of...

Reviewed 29 December 2016 via mobile

This hotel is set in a great location..a beautiful palace in Pontresina and offers room at a good price. However the hotel misses many details. Rooms are small and get very hot in the night, the swimming pool is small, not at all luxurious and not on the same floor as the spa (as it is common in good hotels),...

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Thank gianfilippo a
CastellaniElena, Direttore generale at Hotel Schloss Pontresina Family & Spa, responded to this review
Google Translation

Gentile Sig. Gianfilippo A, La ringraziamo per aver investito il suo tempo per recensire il nostro Schloss Hotel Family &...

Zurich, Switzerland
Reviewed 9 May 2016

If you enjoy Italian culture/language/customs- a perfect place to stay. If you either don't like Italians or prefer an authentic Swiss experience, then this hotel is not for you. 100 % staff and 90% of the guests are Italian, so it's a very unusual dolce vita immersion in a small alpine village Things we enjoyed the most: 1. Amazing cousine-...

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Thank GlobetrottingMari
Shipston-on-Stour, United Kingdom
Reviewed 28 January 2016

We arrived quite late on Sunday evening after a slow journey from Zurich due to the wintry conditions and were warmly welcomed by the reception staff - having not eaten we asked if the restaurant was still open and they offered us the buffet service - I have to say it was disappointing but in the hotels defence it was...

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Helpful?
Thank Kevin B

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18/06/2017 19/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
It is a fascinating late nineteenth-century castle fortress in the heart of the Upper Engadine, just 5 km from St. Moritz, with imposing and appealing architecture. It has been completely refurbished and its windows look out onto a unique panorama over Val Roseg and the evocative glaciers of the Bernina range. The spacious interior, including two restaurants and a splendid spa, offers the perfect tailor-made size for young and old. It is a short distance from the main ski facilities of the district, such as the Kinderlift Alp Languard Pontresina just 0.5 km away, the Celerina Corviglia 8 km away, or the Corviglia Sankt Moritz 9 km away. ... more   less 

Additional Information about Hotel Schloss Pontresina Family & Spa

Address: Maistra, Via 215, Pontresina 7504, Switzerland (Formerly Hotel Schloss Wellness & Family)
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Price Range: $280 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Schloss Pontresina Family & Spa 4*
Number of rooms: 142
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Pontresina
#8 Family Hotel in Pontresina
#9 Spa Hotel in Pontresina
#14 Romantic Hotel in Pontresina
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Schloss Pontresina Family & Spa staff and other travellers.
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Questions? Get answers from Hotel Schloss Pontresina Family & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front view to the valley is the best choice ..... magnificent”
stephano506, 6 Mar 2017 | Read review
“We are satisfied with our standard room, but apparently they have panoramic rooms wtih high ceilings”
SiuMui, 24 Jan 2015 | Read review
“Choose the room with the view of the valley.”
391alexb, 25 Jun 2014 | Read review
“the rooms with a Panaromic view are worth the extra price”
matejav2014, 24 Feb 2014 | Read review
“If you're a family of five or less, ask for a camera panoramica one level below reception. Big enough to sleep five (parents + 2 children + a baby) and great views.”
alexb007, 28 Dec 2013 | Read review
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Prices are for 1 room, 2 adults
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