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Hotel Saratz

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Via da la Staziun 2 7504, Pontresina 7504 Switzerland
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Traveller (246)
Room & Suite (80)
Dining (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#9 of 22 hotels in Pontresina
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Situated in the centre of Pontresina and at the heart of the holiday region Engadine St. Moritz, Hotel Saratz is elegant yet cosy, contemporary yet charming - and its blend of old and new exudes one thing above all: atmosphere. The modern way of living merges with the Engadine hotel tradition, grandeur with design and nature with architecture. True values for a holiday adventure in a magnificent setting. According to the latest rating of the "SonntagsZeitung" , Hotel Saratz has been ranked among the best family hotel in Switzerland.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Game room
Hiking
Horseback riding
Mini golf
Ski rentals
Ski school
Skiing
Tennis court
Bicycle tours
Billiards
Table tennis
Tennis court offsite
Board games / puzzles
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Full body massage
Hammam
Manicure
Massage
Open-air bath
Pedicure
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Picnic area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Bathrobes
Room service
Safe
Minibar
Electric kettle
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, French, Spanish, German and 1 more
839Reviews3Q+A36Room tips
Traveller rating
  • 563
  • 221
  • 42
  • 9
  • 4
Time of year
Traveller type
Language
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Popular mentions
gaserati wrote a review Feb 2021
Zurich, Switzerland58 contributions28 helpful votes
This was our first, but probably also last time. Meanwhile childcare nany, housekeeping and drivers are very professional and service oriented, restaurant staff is not. We had a few issues: My mother ate something (probably a sashimi that was off and was throwing up all night, i informed management and reception in the morning and asked if they could bring her a coke to the room (they charged 10.-!!! for it). She obviously skipped breakfast. I had previously asked for vegan food choices and was assured there would be. Breakfast was not vegan friendly at all, neither was dinner, i ended up eating tasteless kids meals. They told me to go to the vegetarian restaurant (giodi), which we did for the rest if our stay. The tall german waiter at the bar is extremely rude and oly interested in keeping his regular guests satisfied. Because of all of this, and many small other things we won’t be back
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Date of stay: February 2021Trip type: Travelled with family
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Response from Yvonne und Martin Scherer-Urban, Geschäftsführer at Hotel Saratz
Responded 4 Mar 2021
Dear Gaserati Thank you for your feedback. As we already answered you on all the other review plattforms, we would like to mention the same here: We regret the malaise from your mother, the communication with you was not satisfying, for this we apologize. Indeed it is correct, that the process from the food quality is very strict and that this was meant to be explained. For us, the wellbeing of all our guests is the most important, which forces us from time to time to admonish our guests (specially the little ones) to a respectful silence. We understand your point of view and for sure we didn't want to appear unfriendly, we apologize for this. We are happy to hear, that you enjoyed Giodi. We wish you all the best and stay safe Yvonne Urban and Martin Scherer, General Management
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cluelesslaura wrote a review Jan 2021
Stallikon, Switzerland53 contributions1 helpful vote
generally i really liked the hotel. the vibe in the lobby is amazing and extremely cozy but still sophisticated. The food is astonishing. The rooms are very simple though and (except for the bathrooms) lacking elegance though. The whole design of the rooms has a bit of a cheap feel to it. the spa is also great but you have to walk to get there for a bit and it gets quite cold
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Date of stay: January 2021Trip type: Travelled with family
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Response from Yvonne und Martin Scherer-Urban, General Manager at Hotel Saratz
Responded 22 Feb 2021
Dear cluelesslaura thank you very much for your kind review and it was a pleasure to have you as a guest. We are happy you had a good experience in the hotel saratz and thank you for your feedback, specially about the astonoshing dinner. We all look forward to welcoming you soon again we stay healthy! Best wishes Yvonne Urban and Martin Scherer, General Management
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Fiona P wrote a review Aug 2020
Geneva, Switzerland29 contributions17 helpful votes
My husband and I spent two nights at the Hotel Saratz. The hotel boasts fantastic views over the eastern Alps and the Pitz Bernina. Facilities at the hotel are top notch as are the reception and restaurant personnel. The only slight disappointment was the quality of the dinner at the restaurant of Hotel Saratz. Although the dishes were served promptly they lacked in sophistication for a venue of this calibre and pricing.
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Yvonne und Martin Scherer-Urban, Geschäftsführer at Hotel Saratz
Responded 13 Aug 2020
Dear Fiona P thank you very much for your kind review and it was a pleasure to have you as a guest. We are happy you had a good experience in hotel saratz and thank you for your feedback about the dinner. We serve a 5 course menu which is different every day and guest can choose from a variety of dishes which our kitchen chef and his team is preparing on spot. We will take your suggestions into consideration and we hope to see you again soon in Pontresina. Best wishes
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iain976 wrote a review Mar 2020
Southampton, United Kingdom34 contributions34 helpful votes
Given that everything in Switzerland is expensive, this was more expensive (dinner CHF75 per head), however if you can afford it the breakfast is great, the view, spa and Gym wonderful. Bar service was a bit slow.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip: Go for a room with a view and south facing balcony
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1 Helpful vote
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Ioana-Lara wrote a review Mar 2020
Cluj-Napoca, Romania200 contributions81 helpful votes
We came back to Saratz after 7 years. This time as a family with 2 kids. Maria from reception was wonderful and helped us to find the best rooms and solution, and she made sure that our holiday will be perfect. I would gentle recommend to the manager of hotel to make sure that they keep hotel Saratz at a high standard as used to be! Tips for room: choose always Ella Tuff rooms as they are in the new building are really 4 star superior! Also as a recommendation: all the wonderful amenities are gone and replaced by more eco friendly things, however the conditioner for hair it is a need. We return to this hotel because we loved the atmosphere and the service. Maria, thank you for being so supportive and efficient!
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Date of stay: March 2020Trip type: Travelled with family
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PRICE RANGE
US$251 - US$427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
saratz hotel pontresina
LOCATION
SwitzerlandSwiss AlpsCanton of GraubundenEngadin St. MoritzPontresina
NUMBER OF ROOMS
93
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Frequently Asked Questions about Hotel Saratz
Which popular attractions are close to Hotel Saratz?
Nearby attractions include Ibex Paradise (0.09 km), SportBar (0.2 km), and Reformierte Kirche San Niculò (0.06 km).
What are some of the property amenities at Hotel Saratz?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Saratz?
Top room amenities include a minibar, a flat screen TV, and a view of the mountains.
What food & drink options are available at Hotel Saratz?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Saratz?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Saratz?
Conveniently located restaurants include Gianottis, Giodi Vegetarian and Co., and Gourmet Restaurant Kronenstubli.
Are there opportunities to exercise at Hotel Saratz?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel Saratz located near the city centre?
Yes, it is 0.06 km away from the centre of Pontresina.
Are pets allowed at Hotel Saratz?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Saratz offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Saratz?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.