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Macdonald Houstoun House

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1,426 Reviews from our TripAdvisor Community

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Showing 1,409: English reviews
Aberdeen, United Kingdom
Reviewed 4 weeks ago via mobile

The hotel and grounds look impressive and the staff were first class. Breakfast was very good and the dining room is a pleasant change from normal hotel surroundings. The let downs were that the floor in the bedroom (room 6 on the ground floor) creaked terribly, the television had no signal and the mattress on our double bed was well...

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Helpful?
Thank CraigR9644
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear CraigR9644 Many thanks for your constructive feedback following your recent stay at Macdonald Houstoun House. I am happy to hear that the team were hospitable throughout your stay and can only apologise for the issues raised in your room - I have already looked into these matters with the maintenance manager. I appreciate the feedback and hope we can...

Edinburgh, United Kingdom
Reviewed 4 weeks ago

We visited the restaurant to celebrate our wedding anniversary. The food was lovely when it eventually arrived but the service was appalling to say the least . From not being offered a pre dinner drink to having to actually request menus after a long wait was only the start. Other tables were offered bread rolls but none to us ....

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4Thank Stephen B
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear Stephen B Thank you for your review following your recent visit to Macdonald Houstoun House. I am disappointed that your dining experience was let down by the poor service received and have already discussed your comments with the Restaurant Manager. We are currently working to improve the training provided to the team to ensure no further issues arise. I...

Aberdeen, United Kingdom
Reviewed 4 weeks ago via mobile

This Hotel is a grand house set in woodlands just at the edge of the village of Uphall which is about 7 or 8 miles from Edinburgh. As you pull off the A899 on to the drive up through woodland with daffodils on either side of the narrow road you can see the impressive white tower building of the Houstoun...

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Helpful?
Thank Derek and Chris S
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear Derek and Chris S, I am delighted to read you had a first class stay with us! Thank you for taking the time to review our hotel and rest assured I will share with my hard working team! I appreciate your constructive feedback and will certainly follow this up with the Restaurant Manager Kind regards, Gillian Mylles

Reviewed 19 March 2017 via mobile

Stayed here for a 70th birthday celebration, the hotel in itself is nice. Good sized rooms and the leisure facilities are really good. Then you get to the restaurant waited for over an hour before someone asked us for drinks or starters only because we asked for menus. Then everyone we asked a question regarding the menu the staff had...

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Helpful?
1Thank steven f
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear steven f Thank you for your feedback following your recent visit to Macdonald Houstoun House. I am disappointed to read that your experience was let down by the service received within the restaurant. Please trust that your comments have been taken on board and we are working with the Restaurant Manager to resolve your concerns. I am sorry that...

Reviewed 18 March 2017

We went for a 70th birthday celebration. Beautiful hotel. Grounds, room and swimming pool suite. So far so good. All of this was totally undone by the absolutely appalling service in the restaurant. The restaurant is subdivided into three rooms and I would say a member of waiting staff should be assigned to each room. As it is they float...

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Helpful?
1Thank Leigh F
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear Leigh F Thank you for your constructive feedback following your recent visit to Houstoun House. I am sorry to read that your evening was disappointing due to the poor service received within the restaurant. I have already discussed your feedback with the Restaurant Manager so we can review the staff training with the team. We have also extended our...

Cumbria
Reviewed 9 March 2017 via mobile

I have stayed at this hotel many times over the last 4 years, the standards on this visit fell well below the normal Macdonalds standards. Breakfast is a joke, staff are poorly trained And a complete lack of management, expect to wait over 50 minutes for hot food. Rooms are not cleaned to a reasonable standard, I had only lukewarm...

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3Thank Gordon A
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear Gordon A Thank you for your review of Macdonald Houstoun House. I am disappointed to read that your stay was not the enjoyable experience you should rightly expect from Macdonald hotels and appreciate your feedback. We are currently working on our breakfast service to ensure it is efficient for our guests, I am sorry to hear that it was...

Musselburgh, United Kingdom
Reviewed 5 March 2017 via mobile

Myself and my partner came here for my 25th birthday, it was exquisite, truly unique building with tremendous character and atmosphere. Staff, flawless with service. Room did not disappoint, quirky, warm room with fantastic facilities and room service. Spa and gym facilities are incredible and very relaxed. Had a deep tissue back, neck and shoulder massage by Margaret- very skilled,...

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1Thank amienc3
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear amienc3 Thank you for your 5* review of Macdonald Houstoun House. I am delighted to hear that your birthday treat did not disappoint and you enjoyed every element of your stay from the room to spa to evening meal. Hopefully we will be able to welcome you back soon! Kind Regards Gillian Mylles

South Shields, United Kingdom
Reviewed 4 March 2017

Stunning hotel in wonderful grounds. Our overnight spa stay was superb. Accommodation was adequate with a hint of luxury. The food was superb -both breakfast and dinner although the wine was a bit pricey.The staff were attentive and very helpful-no issues with service. I would recommend it.

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Helpful?
Thank rosels2017
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear rosels2017, I am delighted to read you had a first class stay with us! Thank you for taking the time to review our hotel and rest assured I will share with my hard working team! We hope you will come back and visit us soon! Warm regards, Gillian Mylles

Glasgow, United Kingdom
Reviewed 26 February 2017

I stayed at this hotel twice in January having been invited back to try their improved service following a pretty dire overnight stay after new year when the dinner and breakfast service was terrible. The room was fine however I am disappointed to report that once again the service at dinner and breakfast fell well short of what a 4...

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1Thank Brian7392
Gillian M, General Manager at Macdonald Houstoun House, responded to this review

Dear Brian7392 Thank you for further feedback following your recent stay. I am sorry to hear that we were unable to deliver on the service again and can only assure you that we are working with the team to improve the standards at Houstoun House Hotel. Many thanks for the valuable feedback. Kind Regards Gillian Mylles General Manager

Reviewed 25 February 2017 via mobile

Booked the hotel last minute and didn't read the full website so was pleasantly surprised upon arrival. The hotel is lovely, impressive building with a lot of character. Lovely surroundings and history also. Room was perfect for what we needed. Spa, pool and gym which if I had checked would have made use of. Bar staff were extremely helpful, especially...

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Helpful?
Thank Fi3690
Herve B, General Manager at Macdonald Houstoun House, responded to this review

Dear Fiona M Thank you for your 5* review of Macdonald Houstoun House. I am delighted to read that you enjoyed your stay and liked the character of the building, it is quite impressive. Many thanks for your comments regarding Brogan's service, she is a real asset to the team. The team and I hope to welcome you back in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Situated in a secluded spot near Livingston just west of Edinburgh, and set in 22 acres of beautiful woodlands, Macdonald Houstoun House is the perfect country hotel and retreat. Once visited by Mary Queen of Scots, the historic building has the classic grace of a 16th century Tower House. Inside, 70 rooms blend luxury and character, with a unique feature bedroom in the Tower For food-lovers, the Jeremy Wares at Houstoun House restaurant has two AA Rosettes for excellent local ingredients, expertly cooked in season. In the cellar, the cosy Vaulted Bar is the perfect spot for a drink or afternoon tea. Our Leisure Club and Spa have ample scope for working off the calories and a host of rejuvenating treatments. ... more   less 

Additional Information about Macdonald Houstoun House

Address: West Lothian, Uphall EH52 6JS, Scotland
Region: United Kingdom > Scotland > West Lothian > Uphall
Price Range: $125 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Houstoun House 4*
Number of rooms: 70
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Also Known As:
Macdonald Houstoun House Hotel Livingston
Macdonald Houstoun Hotel
Macdonald Houstoun Livingston
Houston House Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Houstoun House staff and other travellers.
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Questions? Get answers from Macdonald Houstoun House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book direct with the hotel”
cazash, 17 Apr 2017 | Read review
“Corner rooms, advise of needs as no lift and most rooms outside”
Birthdaygirl006, 6 Feb 2017 | Read review
“Go elsewhere”
DCH52, 31 Jan 2017 | Read review
“Our rooms weren't accessible via a lift.”
SriBank, 19 Jan 2017 | Read review
“Ground floor room great”
80HeatherM, 16 Jan 2017 | Read review
5 of 5