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The Lodge at Big Bear Lake, a Holiday Inn Resort

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The Lodge at Big Bear Lake, a Holiday Inn Resort
The Lodge at Big Bear Lake, a Holiday Inn Resort
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512 Reviews from our TripAdvisor Community

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Showing 499: English reviews
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Reviewed 4 weeks ago via mobile

The biggest Snow storm of the decade and this large facility was completely unprepared. What we thought would be the ideal place to stay while we took a few mid week days off to ski turned out not only to be a big disappointment but downright dangerous. The big parking lot was not plowed which led to all the other...

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Helpful?
4Thank Susan D
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Susan D, Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the overall service you received from our hotel. I’d like...

San Diego, California
Reviewed 5 weeks ago

the staff was so cordial and helpful, but the price tag didn't match the accommodation. Loved the fireplace-great for drying damp snowboarding clothes! It would be worth it if the hotel ran an independent shuttle to the mountain.

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Helpful?
Thank Mswtucker
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hi Mswtucker, Thank you for choosing Holiday Inn The Lodge at Big Bear Lake. I am glad to know that the added amenity in the room specifically the fireplace was helpful. Also, it is nice to know that you liked the kind of service our in house staff gave you during your visit. Though, it is unfortunate to know that...

los angeles
Reviewed 18 January 2017

Rooms and Restaurant had modern touch-ups, which helped. If you're a light sleeper or wanna sleep-in, then this may not be your best choice. Hallway traffic was audible from room. Hallways also felt narrow. It was good to have a restaurant available (Pizza was thin and good. Breakfast buffet was fair too, but not included on hefty price). For that...

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Helpful?
1Thank PickyReal
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hello PickyReal, It's good to read your candid review about the Holiday Inn The Lodge at Big Bear Lake, CA. I appreciate your comments about the refurbished rooms and our restaurant on site. I'm sorry to learn that your stay was not exceptional because of the audible sound coming through the hallway. I have documented your feedback and it will...

Perth, Australia
Reviewed 14 January 2017

nice room , self contained ,great heaters , nice balcony over looking lake .loverly spa that didn't workn great location for walking to the town centre .parking was limited and a bit tight ,the price you pay for a great location

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Helpful?
Thank superdave956
San Diego, California
Reviewed 12 January 2017

I didn't have high expectations about this hotel after reading all the reviews, but decided to book anyway due to the location. Unfortunately, with my expectations already lowered, I was still disappointed. Here's why: 1. There were no towels in our room. When we requested towels, we had to wait over 3 hours because the guy at the front desk...

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Helpful?
2Thank NatK1850
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hello NatK1850, Thank you for choosing the Holiday Inn The Lodge at Big Bear Lake, CA, for your lodging needs in the area and taking the time to post a review and rating your stay. You mentioned in your review that there were no towels when you arrived, service provided did not meet your expectations and the cleanliness of the...

Los Angeles, CA
Reviewed 10 January 2017

The hotel is a good stay for Big Bear. It needs some renovations: carpets need to be changed, lobby and walkway areas need an upgrade and possibly a new decor. Positives: 1. Good rooms. Not too big, but not too small. comfortable. 2. Walking distance to the Village. 3. Good Breakfast! 4. Fast service. We asked for extra towels and...

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Helpful?
1Thank magicmard
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hello magicmard, Thank you for staying with us and for leaving a review. I am happy to have read your positive experience, specially that our location worked for your travel needs and that you enjoyed the breakfast selection. However, it is unfortunate that your stay was affected by the general condition of the hotel and the layout of the room...

Huntington Beach, CA
Reviewed 30 December 2016

The Lodge at Big Bear is in a great location for walking to the Village and enjoying the seasonal outdoor activities. We booked a Spa Suite which was nice with a fireplace and big Jacuzzi tub. The overall condition of the property is a bit tired and in need of refreshing. The staff was friendly and helpful. This is not...

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Helpful?
2Thank hbmjh43
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear hbmjh43, Thank you for your review regarding your recent stay at Holiday Inn The Lodge at Big Bear Lake, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the...

Reviewed 25 December 2016 via mobile

The hotel is OK, hás good rooms and Quick service. The lacation is great, walking distance from the Village where we could find many restaurants and stores. The problem was the restaurant, which even with good food, the service was horrible. Wait long time for the food, at the end they did not have what we ordered etc. It was...

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Helpful?
Thank Guilherme O
La Mirada, California
Reviewed 21 December 2016

We went to Big Bear for my son's birthday. I booked the hotel on-line through their website. It said they had a two bedroom suite, so I booked it. When we got there, we were informed they didn't have suites at their hotel. They were able to put us in two adjoining rooms, so that was nice. I liked the...

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Helpful?
Thank Joyce T
Escondido, California
Reviewed 20 December 2016

Very disappointed in this hotel, the walls are thin, you can hear the people talking in the next room, you can hear people talking as they walk in the hallway, you can hear the others when taking shower (water going through the pipes), you can hear every rooms door slam shut. We did not get any rest/sleep! If you want...

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Helpful?
Thank 451tab
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear 451tab, Thank you for your feedback regarding your stay at Holiday Inn The Lodge at Big Bear Lake. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the noise and sound proofing. We will look into this concern. We take all reviews positive and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Year round resort offering a variety of activities (from skiing to mountain biking); amenities include an outdoor heated pool, arcade, sauna and spa. ... more   less 

Additional Information about The Lodge at Big Bear Lake, a Holiday Inn Resort

Address: 40650 Village Dr, Big Bear Lake, CA 92315 (Formerly Northwoods Resort)
Region: United States > California > Big Bear Region > Big Bear Lake
Price Range: $150 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Lodge at Big Bear Lake, a Holiday Inn Resort 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Northwoods Resort Big Bear Lake
Northwoods Hotel Big Bear Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and other travellers.
8 questions
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SoCal
5 months ago
7 months ago
Newport Beach, California
9 months ago

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Questions? Get answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the elevators and first floor”
 of 5 bubbles Mswtucker, 22 Jan 2017 | Read review
“lake front”
 of 5 bubbles superdave956, 14 Jan 2017 | Read review
“Get one near an elevator”
 of 5 bubbles magicmard, 9 Jan 2017 | Read review
“Room 216 has a balcony, and great view of the pool”
 of 5 bubbles IanHonestReviewer, 16 Dec 2016 | Read review
“Definitely not the first floor or the trash can view”
 of 5 bubbles WeL0ve2Travel007, 29 Nov 2016 | Read review
5 of 5