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Grand Mercure The Hills Lodge

Hotels.comUS$110*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Grand Mercure The Hills Lodge
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485 Reviews from our TripAdvisor Community

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Showing 480: English reviews
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Caves Beach,Australia
Reviewed 2 days ago NEW

Our room was of a very high standard ( refurbished superior king) and very spacious and comfortable. My wife`s only complaint was lack of magnifying mirror in bathroom. Shower pressure excellent, a nice bonus that is often lacking. Really good parking..underground secure and outside. A good standard restaurant with good service

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Helpful?
Thank Russ1625
Sydney, Australia
Reviewed 6 days ago NEW

We were quite disappointed because we specifically booked the place for the heated pool they advertised on their website so the kids could swim in, and did not get it. According to their website and in-room hotel information booklet, it was supposed to be turned on the whole year except winter time. When I asked about it, the hotel staff...

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1Thank hellokimmy2017
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to provide feedback on your recent stay. I sincerely apologise for your disappointing experience. If you could please make contact with me as I would like to investigate these topics further. Our room compendium is correct and we do only shut the pool heater off during winter. Chris who you spoke...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 1 week ago via mobile

The staff are wonderful and I always feel at home at the Hills Lodge! Highly recommend this property. The hotel is clean and so well maintained. The restaurant has a great menu and ambience. I've stayed there many, many times and I'll always go back.

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Thank A TripAdvisor Member
Sydney, Australia
Reviewed 1 week ago

We have stayed at the hotel a few times and it always a pleasure to stay there. The hotel is a boutique Tudor hotel with magnificent grounds The rooms are verysmart with the most comfortable beds. We always find the staff very friendly and helpful. It has that comfortable feeling where you feel very relaxed. We find it is within...

Review collected in partnership with Accorhotels.com
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Thank 392lynj
Newcastle, Australia
Reviewed 1 week ago

Had a lovely time over Easter with a group attending the State Softball championships. Excellent accommodation - good sized room, comfortable beds and a sofa to read on. The grounds are immaculate and the pool area great, although the water was too cool for me to jump in but not the kids. The hotel is close to conveniences such as...

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Thank PBM2010
Newcastle, Australia
Reviewed 2 weeks ago via mobile

Our last visit to the hills was awesome, we had a slight problem on the previous visit with a door, management were quick to offer us an upgrade on our next visit, the staff are always more than helpful and friendly I can not recommend this place enough😘😘.

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Thank wendy209_13
Wauchope, Australia
Reviewed 2 weeks ago via mobile

Our standard queen room was beautifully furnished and spacious, and the bed very comfortable. Room service was expensive, but our meals were superb. Staff were helpful and friendly. The grounds are quite pleasant. Breakfast was plentiful and nicely prepared.

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Thank Calliope121
Sydney, Australia
Reviewed 2 weeks ago

This was the second time we stayed in this lovely hotel. On our last visit we were upgraded to a room with a view of the pool. This time, while we chose to stay in a standard room, we couldn't have been happier. A lovely bright big window which overlooked a leafy carpark and surrounds was more than ample for...

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Thank WStravel11
Healesville
Reviewed 3 weeks ago

Loved the size of room and quality. Bed excellent. We had a 2 night stay, so having only one lounge chair was a problem for reading for both of us. Surprised that if you wanted a bathroom robe you had to go get it or order one from reception. A bit cheap I thought. The bathroom had at least 3...

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Thank aussiespecial
Gold Coast, Australia
Reviewed 16 March 2017

My husband, son and I stayed for 2 nights, we chose this location to be near to family. Our room was large and quiet, the beds were very comfortable. We could open our windows to let in fresh air which was a bonus. We had the full buffet breakfast each morning which was plentiful and delicious, the decor in the...

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Helpful?
Thank Corrie J

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: $167 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure The Hills Lodge staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure The Hills Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a balcony bath for couples or a family room if travelling with children”
becnjo, 2 Nov 2016 | Read review
“We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool while we were there.”
Chriswilltravel_2, 29 Oct 2016 | Read review
“No real views to be had.”
J5513VXemmab, 10 Oct 2016 | Read review
“a view of the gardens on the upper floor”
IanNOWELL, 9 Oct 2016 | Read review
“even though rooms are well insulated any rooms away from Windsor Rd would be quieter”
jovank885, 19 Sep 2016 | Read review
5 of 5
Hotels.com
US$110* /night
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TripAdvisorUS$109
HotelQuicklyUS$138
Orbitz.comUS$109
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*Disclaimer
Prices are for 1 room, 2 adults
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