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RACV Royal Pines Resort

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GreenLeadersPlatinum level
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RACV Royal Pines Resort
RACV Royal Pines Resort
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1,003 Reviews from our TripAdvisor Community

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Showing 987: English reviews
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Brisbane, Australia
Reviewed 3 days ago NEW

I have stayed at this resort multiple times in the past and always enjoyed the beautiful rooms and facilities. We came to the resort to spend the afternoon by the pool, have a romantic dinner and drinks and spend more time by the pool the following day... well think twice if you also have this plan. The hotel now apparently...

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Helpful?
1Thank annika81
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Anika Thank you for your honest feedback and you make some valid points regarding the Children's party activity. The times for playground is closure at dusk so I have reinforced the security patrols, we are also reviewing the numbers for the waterpark gatherings which have been reduced in size. The waterpark as you know is a new addition and...

Reviewed 4 days ago NEWvia mobile

We decided to stay here as a last minute decision for a nice little weekend getaway. We were impressed by the lovely lobby and beautiful grounds surrounding the '5 star' resort. We didn't book an executive suite but considering as it is a '5 star' resort, expected the room to be of 5 star quality. Unfortunately the room was covered...

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Helpful?
Thank Kim P
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Kim Please accept my sincerest apologies for your recent experience during your stay with us, we have investigated the matter and found that a basic cleaning procedure was not followed in this instance which led to the issue. We of course would like to discuss the matter with you directly, so if you could email at eddie_ross@racv.com.au, I look...

sydney
Reviewed 5 days ago NEWvia mobile

Have been at the pool for 30 minutes and can't get a chair or deck chair . The area around the pool is spacious and could easily fit in 3 times the number of chairs . Instead people are hovering around like vultures waiting . Spoilt an otherwise excellent stay . Positives : -Staff are consistently friendly and helpful -spa...

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Helpful?
1Thank yebziSydney
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi YebziSydney Thank you for taking the time to provide us with your feedback, you have outlined are large number of positives during stay with us. It does appear that you experienced most on offer here with Spa, food, golf and general facilities. We can assure you we will be purchasing more furniture for the pool area in the coming...

London, United Kingdom
Reviewed 1 week ago

What a magnificent experience! Having been invited to a wedding we arrived into Brisbane from London two days before the event. Heading to the Royal Pines Resort on the Gold Coast was easy but take a satnav (with Oz maps obviously). We had booked a Superior King Room with included executive lounge access which is very cost effective. Research and...

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Helpful?
2Thank Drumadd
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Drumadd You certainly made the most of your stay with us and thank you for your wonderful feedback. Good to see you took the opportunity to upgrade your room and enjoyed the Executive Lounge on the 21st level. Chantel is our superstar for Wedding arrangements with guests and we are lucky to have her working for us, I will...

Logan City
Reviewed 1 week ago

Check in was quick and easy. The staff were friendly and worked through our large group without any problems. My room was on the 19th floor but the lifts are fast so it was fine. The resort is clean and tidy and well set out. The breakfast is great. Plenty of options no matter what you require. I was there...

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Helpful?
1Thank Trevor G
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Trevor Thank you for such positive feedback during your conference with us. We have a lot more to experience in and around the resort that you probably did not get a chance to enjoy during your stay, so bring back the family with you when your next on the Coast. Thanks again Eddie

Australia
Reviewed 1 week ago

Had dinner there in the Trattoria Amici on level 2 and thoroughly enjoyed myself. The service was exceptional and friendly and catered for children as well. The place is based on good italian food serving a variety of dishes along with pizzas with more than just your traditional toppings. I had the Great Wall pizza which was topped with Peaking...

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Helpful?
1Thank old pet name
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Old pet name By reading your comments, it would appear that you would be a local, thank you for sharing your dining experience in Trattoria Amici, this outlet is our 7 day operation which also won Australia's best Pizza Restaurant, so it appears it is well deserved. The Great Wall pizza is our No 1 seller, so glad you...

Auckland, New Zealand
Reviewed 1 week ago via mobile

This place was really great lovely staff and large room would recommend - pool area awesome and fabulous restaurants to choose from. A bit far from shopping centres but there is a shuttle and taxi not too expensive. Very helpful staff.

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Helpful?
1Thank glenfieldnz
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Glenfieldnz Thank you for the feedback, it would appear that you made the most of your stay with us. The shuttle is very popular with our guests to get "out and about" and glad you enjoyed the staff and friendly service. Look forward to having you back soon Kind Regards Eddie

Brisbane, Australia
Reviewed 1 week ago

I stayed here last week for a conference and was overall happy. I for some reason was given the worst room compared to my colleagues so subtly asked to be moved (no opening windows and it felt a bit stuffy) they were happy to oblige. The upgraded kids pool looks great for my kids preschool age so I will be...

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Helpful?
1Thank cathy19802017
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Cathy Thank you for your feedback and great to read that the team accommodated your room change. The Coffee shop does get very busy when conference's are in and is a static operation that's focus is to serve takeaway coffee in high volume to support the delegates. Great to also see you will return with the family to enjoy...

Reviewed 1 week ago via mobile

This hotel nearly hits the spot, but not quite. We had a fabulous room. A spa suite on the 17th floor with unbelievable views across the pristine golf course to both the Surfers skyline and the hinterland. On a clear day the outlook is spectacular. Very comfortable king bed and pillows (although there was a stain on the duvet cover)...

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Helpful?
1Thank Scottysdad
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Scotty Thank you for your honest feedback, we do our best in Kalinda to please all our customers but regrettably we do not always get it right. It appears that you prefer the slower paced dining experience, so on your return, I would highly recommend our Executive Lounge breakfast option which I am sure will not disappoint. This is...

Melbourne, Australia
Reviewed 1 week ago

My husband and I had hoped to stay at Royal Pines when the women's golf was on recently but they were booked out. So we stayed in Broadbeach and took advantage of the free shuttle service for members to and from the resort. Andrew, the driver was just wonderful. Always a delight to get on the bus and chat. So...

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Helpful?
1Thank TrishRoath
EddieJRoss12, Resort Manager at RACV Royal Pines Resort, responded to this review

Hi Trish So sorry that you did not get the chance to book with us, great to read your comments with both Andrew & Diane who are our superstars here at the Resort. We will be sure to pass on your kind words to them. Might pay to book well in advance next time, so you can enjoy the full...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Trattoria Amici
Trattoria Amici
Cuisines: Italian, Pizza
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The RACV Royal Pines Resort stands at the centre of beautiful established gardens offering 331-stylish guest accommodation rooms and premium spa suites with expansive views of the hinterland, chic tropical pool, Gold Coast skyline or the golf course. RACV's flagship resort is a golfer's dream - offering a renowned 27-hole composite golf course and state of the art driving range, the course is proudly home to the Australian PGA Championship and Gold Coast RACV Ladies Masters. But if you're not into golf, never fear. Relax in the Day Spa, or grab a sun lounge by the outdoor lagoon pool, while the kids burn off energy on the pool's fun slippery slide or children's playground with jumping pillow, or have a hit of tennis on one of our five tennis courts. Time Out Adventures, our on-site adventure company, offers a great range of additional activities. Why not take a Segway Adventure Tour, walk on water in an Ozbobble, laugh yourself silly making a Bopping Heads music video DVD, or have a blast with Laser Clay Shooting. There's something for everyone at RACV Royal Pines Resort. ... more   less 

Additional Information about RACV Royal Pines Resort

Address: Ross St, Benowa, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Benowa
Price Range: $172 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — RACV Royal Pines Resort 5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Racv Royal Pines Hotel Benowa
Racv Royal Pines Ashmore
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Questions & Answers

Here's what travellers have asked, with answers from RACV Royal Pines Resort staff and other travellers.
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Questions? Get answers from RACV Royal Pines Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a Superior King Room with lounge access package”
 of 5 bubbles Drumadd, 14 Feb 2017 | Read review
“Ask for a room with windows or doors that open”
 of 5 bubbles cathy19802017, 12 Feb 2017 | Read review
“If you stay at the resort use the shuttle to get to the beach or shops”
 of 5 bubbles TrishRoath, 11 Feb 2017 | Read review
“The rooms that overlook the coast I will ask for next time.”
 of 5 bubbles dianajward, 7 Feb 2017 | Read review
“Some rooms have balconies overlooking the pool. Mine had no balcony.”
  • View over golf course
 of 5 bubbles DebbieK59, 7 Feb 2017 | Read review
5 of 5