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The Park Royal

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Traveller (219)
Room & Suite (80)
Dining (24)
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Overview
  • Excellent50%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“spa break”(106 reviews)
“q hotels”(66 reviews)
“stretton fox”(40 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,622)
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All reviewsspa breakq hotelsstretton foxspa staffrelaxation roomlounge barlight lunchfood was lovelygood sizerestaurant managerceiling fannight breakleisure facilitiesevening mealspa arealocal publovely hotel
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441 - 445 of 1,614 reviews
Reviewed 1 August 2016

I booked the hotel and spa package for myself and 13 other friends and family to celebrate my 50th birthday. Right from the start the hotel events organiser Jolenta was really helpful and friendly the communication between us was fantastic and even though half of...More

Thank Cathy H
Response from James P, General Manager at The Park RoyalResponded 19 August 2016

CathyH I am delighted the team looked after you well, thank you for taking the time to mentioned them and for a fantastic review. I will be sure that your feedback is shared. Kind regards Annie Brown General Manager

Reviewed 1 August 2016

Not the worst hotel, certainly not the best! On arrival we were abruptly told we had missed our dinner reservation (that we hadn't made!) as dinner was included on the first night with the school holidays offer. Apparently they just make you a reservation when...More

Thank 978louiseg
Response from James P, General Manager at The Park RoyalResponded 19 August 2016

978Blouiseg I am so sorry that your stay wasn't as expected. Please be assured this is not typical of our guests experiences, however it is clear on this occasion communication has not been as would have been expected and this will be addressed internally. I...More

Reviewed 31 July 2016

I have stayed here a few times and have always enjoyed it here. This time my husband and I stayed for our anniversary on a Spa break with dinner and lunch included. The day before we arrived, we got a phone call from someone at...More

Thank welshfairy82
Response from James P, General Manager at The Park RoyalResponded 19 August 2016

welshfairy82 Thank you for your review and feedback. We look forward to welcoming you back very soon! Kind regards Annie Brown General Manager

Reviewed 31 July 2016

Took my friend for a birthday treat spa day, the treatments we received were fantastic (neck, back shoulder massage, facial and scalp massage) we both felt totally relaxed. I had requested the double treatment room - which were given and the therapists were fantastic, felt...More

Thank lynne c
Response from James P, General Manager at The Park RoyalResponded 19 August 2016

Lynne C I am delighted that you were able to relax and enjoy your treatments. thank you for your feedback the therapists will be delighted to receive this as will Rhys! Kind regards Annie Brown General Manager

Reviewed 29 July 2016

The spa was far too busy when I went. I was shown to the relaxation room and asked to wait there until someone was ready to take me for my booked facial. One hour later (I was relaxing!) I went back to reception to be...More

1  Thank stefi2
Response from James P, Operations Manager at The Park RoyalResponded 27 August 2016

Dear Stefi2 Many thanks for the review. I am of course very pleased to read that you felt that the hotel was lovely but disappointed to read the circumstances that led to you missing your spa treatments. If you haven't already heard from our Spa...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$103 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$103 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (219)
Room & Suite (80)
Dining (24)
Pool & Beach (4)
Business Centre & Event Rooms (2)
Questions & Answers
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Rdizazzo
22 May 2018|
AnswerShow all 3 answers
Response from GerryGranger | Reviewed this property |
Hi. When we stayed at the hotel in April not all rooms had air conditioning. The Superior rooms to which we were moved did have it. We are aware that some upgrading of rooms is due but not sure when. I would contact the... More
1
Vote
Donna R
28 April 2018|
AnswerShow all 7 answers
Response from Chris S | Property representative |
Hello Donna R, Although there are plans for this to happen in the future, unfortunately at the moment, not all of our rooms have fridges. Please let us know when making your booking as we will always do everything we can... More
0
Votes
Donna G
22 January 2018|
AnswerShow all 5 answers
Response from | Reviewed this property |
We found drinks reasonably priced.
1
Vote
Room Tips
"Ask for a room away from the Event Centre as it is noisy!!!"
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"2nd floor - ask for a view"
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"we had a room on the ground floor on the left hand side of corridor, which had views of the garden/ field..."
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"In our experience rooms on the top (second) floor are definitely quieter than the first floor rooms."
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