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Received contradictory statements from national booking and local hotel as to who determined complimentary Marriott Rewards applicability. While that was pending, first night's stay was horrible, capped off with the loudest TV and noise from adjoining room. Took 4 complaints to get it addressed, as...More
Response from Sandy_Stanley, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 8 September 2016
Thank you for this information. The Assistant General Manager did assist you in a room move after speaking with the noisy guests in question. And I, the General Manager reached out to you via phone and left you a message followed up with an email...More
My boyfriend enjoyed our brief, one-night stay here. We found the room to be super clean, updated, and spacious. It had all the amenities we needed plus more! We were pleased with the fast, friendly check-in and with the breakfast buffet that was included. Our...More
Response from Sandy_Stanley, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 3 August 2016
Thank you for sharing your experience on your review! We appreciate your feedback and are happy to hear that you were able to enjoy all the amenities! We also offer white noise machines and earplugs for guests that are sensitive to the sounds of the...More
We stayed here for nearly two weeks and had a pleasant stay. The room was clean, well-attended, and always addressed. We had a small "blip" in that a day was put in the room next door and did a lot--I mean a lot--of barking. For...More
Response from Sandy_Stanley, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 15 August 2016
Thank you for sharing your experience. I apologize for the "blip" during your stay and appreciate your patience with our four-legged guests. I do hope that your travels bring you back to the area where we can accommodate you again!
We stayed in one of the 2 bedroom suites with family. The room was spacious, updated and clean. We didn't really need it but the kitchen was stocked with the basics if we had needed it. The staff was super accommodating and nice. We had...More
1 Thank Amber S
Response from Sandy_Stanley, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 13 July 2016
Thank you for your review! It is wonderful that you were able to enjoy the spacious room and our amenities! The 2 bedroom suites are almost like apartments, the separation is nice when you have a lot of people. I do hope that you travel...More
Our family of 5 stayed here for a soccer tournament in nearby Libertyville. We are picky about cleanliness, and we were very impressed with the cleanliness of our room. Having a fridge. microwave, etc. in the room was very nice. Many restaurants nearby.
Thank Suzy C
Response from Sandy_Stanley, General Manager at Residence Inn Chicago Lake Forest/MettawaResponded 5 July 2016
Thank you for your review and sharing your experience with the Trip Advisor Community! Our team is appreciative of your feedback and will continue to work very hard to be the cleanest hotel around! I hope that the girls continue to play well and when...More
US$109 - US$644 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Also Known As
Residence Inn Chicago Lake Forest / Mettawa Hotel Lake Forest ,