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Merchant House

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#4 of 6 Hotels in Truro
Certificate of Excellence
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1 room 2 adults 0 children
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Merchant House
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370 Reviews from our TripAdvisor Community

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Showing 365: English reviews
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St Ives, United Kingdom
Reviewed 6 days ago NEW

Stayed here when going to a show at HFC. Lovely welcome, upgraded to a superior room as was an anniversary treat, we had only travelled from St. Ives, but thought we would make a night of it!. so glad we did. All staff were very friendly and efficient even the night porter. Rooms were very clean, comfortable and relaxing. Lovely...

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Helpful?
Thank JackyGill
Nicky M, Owner at Merchant House, responded to this review

Dear JackyGill Thank you for great review, I am pleased to hear you had an excellent stay with us and hope you enjoyed the show at The Hall for Cornwall and your anniversary. I am glad you found the hotel to be in a good location for your visit to Truro, made use of our free on-site parking and got...

Edmonton, Canada
Reviewed 1 week ago NEW

The location was great, close to the train station, just up the hill from downtown. Very friendly staff, great breakfast, comfortable clean room. recommended highly! Interesting historical building. Car parking included, essential if you are renting.

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Helpful?
Thank Steve C
Nicky M, Owner at Merchant House, responded to this review

Dear Steve I am delighted to hear you had such an enjoyable stay with us and want to thank you for your feedback. I am pleased to hear you found the hotel in a great location for your visit to Truro and made use of our free on-site parking. I am also delighted to hear you found the rooms and...

Reviewed 1 week ago via mobile

Beautiful, clean, quite and a lovely afternoon tea and cake daily, the cakes are lovely everything has a very personal feel to the place staff are really friendly, willing to help always have a smile on their face, only a short walk into the town centre somewhere to stay again.

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Helpful?
Thank Alison B
Nicky M, Owner at Merchant House, responded to this review

Dear Alison Thank you for taking the time to submit your review; I am delighted to hear you had a good stay with us and found the room and hotel clean, beautiful, quiet and the hotel in a good location for your visit into Truro. I am delighted to hear you had a taste of our Chef’s homemade cake, nothing...

Southend-on-Sea, United Kingdom
Reviewed 1 week ago

The first thing we noticed upon arrival was the beautiful building and what a good location it was, just up the road from Lemon Street. The staff were very helpful and the bed was huge! There wasn't a lift to the second floor but that wasn't a problem for us. Dogs are welcome, and although some guests had dogs, they...

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Helpful?
Thank Amanda W
Nicky M, Owner at Merchant House, responded to this review

Dear Amanda, Thank you for your lovely review; I am pleased to hear you had such an enjoyable stay with us and found the hotel to be in a great location for the nature of your visit. The original main building of the Hotel is over 130 years old and I must admit it is beautiful, we have tried to...

Douglas, United Kingdom
Reviewed 1 week ago via mobile

I can honestly say I've never enjoyed a hotel stay more! Very friendly staff. Welcoming atmosphere. Comfortable, clean and spacious room. I was made to feel very much at home. Will be returning in the future...

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Helpful?
Thank KimmyDoll157
Nicky M, Owner at Merchant House, responded to this review

Dear KimmyDoll157, Thank you so much for such a fantastic review. I am delighted to hear that you really enjoyed your stay and that you were made to feel at home, we pride ourselves in great customer service and to ensure that the environment and services our staff offer make guests feel relaxed and welcomed and having the option to...

Plymouth, United Kingdom
Reviewed 1 week ago

A very enjoyable weekend spent in Truro. Hotel tries to cater for all your needs, staff were very helpful and friendly. Great location to Truro and surrounding area for for sightseeing. Fantastic breakfast, one of the best I've had in a long time. Excellent value.

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Helpful?
Thank Teazertux
Nicky M, Owner at Merchant House, responded to this review

Dear Teazertux Thank you for your lovely review; I am delighted to hear you had such a great weekend stay with us and you found the Hotel to be excellent value for money and a great location for your stay, as you mentioned we are a perfect location for sightseeing, being so central in Cornwall and prefect for a stay...

Reviewed 2 weeks ago

Lovely hotel 10 minutes walk from the town centre. Staff are very welcoming and friendly and the breakfast was fantastic. Lounge area to relax in with TV and bar and a variety of games for the children to play with. The room was very clean and comfortable - definitely a good place to stay whether for business or pleasure.

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Helpful?
Thank Karen W
Nicky M, Owner at Merchant House, responded to this review

Dear Karen Thank you for taking the time to submit your lovely review following onto your recent stay with us. I am delighted to hear you were well looked after by our friendly staff and enjoyed one of our Cracking Full English Breakfasts, remember to always book direct as our yummy breakfast will always be free! I am pleased to...

Oxford, United Kingdom
Reviewed 3 weeks ago

We chose this hotel online as it was close to the flat our son has just moved into. We just wanted somewhere for an overnight stay whilst we brought some of his belongings to him. We found the hotel very clean and comfortable with a great selection for breakfast, and very friendly staff. We will certainly be using them again...

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Helpful?
Thank 73hrh
Nicky M, Owner at Merchant House, responded to this review

Dear 73hrh Thank you for your great 5 star review. I am delighted to hear you had such an enjoyable stay and found the Hotel clean, comfortable and were welcomed by the staff, all of the team work very hard therefore please rest assured your kind comments will be passed on to them all and they will be very delighted...

Isles of Scilly, United Kingdom
Reviewed 4 weeks ago

Fantastic place convenient for truro town centre, clean and comfortable rooms, all the staff are excellent nothing is to much trouble good value the breakfast is lovely with a huge choice all cooked fresh to order, we had a take away in our room the plates and cutlery provided stayed there a few times always the same great service

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Helpful?
1Thank scillies615
Nicky M, Owner at Merchant House, responded to this review

Dear Scillies615 Thank you for taking the time to submit your lovely review. I am pleased you found the Hotel in a convenient location for your trip to Truro, and I agree whether it be a visit into Truro City centre or exploring the beautiful countryside and coastline Cornwall has to offer we are the perfect base. I am also...

Milton Keynes, United Kingdom
Reviewed 8 March 2017

Superb rooms, very helpful staff and an excellent breakfast. Be sure not to miss the free afternoon tea and slice of huge cake. Close to town centre and to major roads for visiting other parts of Cornwall.

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Helpful?
Thank John Y
Nicky M, Owner at Merchant House, responded to this review

Dear John, Thank you for taking the time to submit such a lovely review. I am delighted to hear you found the rooms superb and the Hotel’s location to be perfect for your stay, and we agree whether it is a visit to Truro City or to anywhere in Cornwall we are the perfect base for getting out and exploring....

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 

Additional Information about Merchant House

Address: 49 Falmouth Road, Truro TR1 2HL, England
Region: United Kingdom > England > Cornwall > Truro
Price Range: $102 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Carlton Hotel Truro
Hotel Style:
#3 Romantic Hotel in Truro
#3 Family Hotel in Truro
#3 Business Hotel in Truro
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Questions & Answers

Here's what travellers have asked, with answers from Merchant House staff and other travellers.
7 questions
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Questions? Get answers from Merchant House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“cosy double means a double bed plus bathroom but not too small”
karenwV5151MR, 9 Apr 2017 | Read review
“The rooms at the back are quiet.”
roderickg337, 4 Feb 2017 | Read review
“No lift, and the stairs are steep so try not to be put on the second floor if, like us, your legs are elderly!”
Gemmadog, 25 Jan 2017 | Read review
“Has everything you need including a shower for the dog!”
CatherineS753, 24 Jan 2017 | Read review
“If you need plenty of space go for the suite.”
763jezh, 24 Dec 2016 | Read review
5 of 5