Can't fault. Service was good, quick and friendly. Love the decor and atmosphere. Menus offer good variety. Huge selection of drinks. Food was tasty and fair portion sizes. Great location coming back from a day in the peak District. Look forward to visiting again
I don't usually write poor reviews. In fact, this is only the 2nd I have ever written. I feel that if there is a problem, it could be for a number of reasons I do not know about. This one however, should not have happened. At 2pm exactly, today, I arrived with my friend at The Hurt Arms and asked if they had a table. We were informed that one would be available within 30 - 40 minutes. We said that we would wait and asked for a drink. Since the last time we had visited, the place had been updated and we both remarked how much improved the place appeared. My friend asked for a small white wine and soda, I asked for a cup of Earl Grey tea. My friend was given a medium white wine and soda. She reiterated that she had asked for a small wine because she was driving. Words to the effect of "Do you want me to change it?" were asked by the barman. Again he was politely asked to do so. At this stage he did. We explained where we were sitting, behind a screen, on a settee close to the bar where we could see and hear people going to the bar. We pointed out where we were sat and he said that he would let us know when the table was ready. After a while, having heard people asking if a table was available, therefore they hadn't booked, and being shown into the inside of the pub - presumably to a table, we heard people being turned away due to their being no more tables. About 35 mins after first being told the table would be available in 30 -40 mins, I asked a girl, at the bar, the barman being busy with someone else, when our table would be free. She said that she would just have to check. The girl returned, was very apologetic and said that there were no tables. We said that we had been told we had to wait 30 - 40 mins and one would be available. She said that they didn't guarantee tables and there were none available. We pointed out that had we been informed of that, we would have gone elsewhere, and not had a drink. She repeated that no guarantees could be made. I asked how she would feel of she were in our place. She replied that she would be unhappy, but that was only her opinion. We continued politely with our complaint and the girl continued to apologetically say that tables couldn't be guaranteed. At approximately 2.50 we left, far too late to go anywhere else. Many places were closed due to it being bank holiday Monday. Both I, in the past, and my friend, her whole career, have been in hospitality. I have never been told that a table couldn't be guaranteed AFTER we had waited for a promised one and feel that we were unfairly treated especially as people had got tables after we had asked. I cannot give any stars to this review.…
My daughter and I had the home made pie, the pastry was way too much really thick and hard with dry chicken and dry mash potatoes, not good at all. My son had a burger which he said was ok but my husband did not enjoy the pan-fried chicken served on top of greasey onions. The staff were very nice and the place was clean but the menu and food quality was poor and expensive
After meeting my friend at the Hurt Arms and checking with staff we caught the train to Cromford. After a coffee at the Wheatsheaf cafe because of the snow we caught the Train back. We went to the Hurt Arms and had a drink and soup and bread. Lovely soup and bread and excellent value for money. The staff were excellent too. I think the Hurt Arms is great!
We came tonight for the ‘bonfire carnival’ and we’ve left feeling ripped off and disappointed. I don’t know what the entertainment was suppose to be but we only saw a very awkward performance of 2 girls with fire sticks. Very limited food choices and very expensive, waited 25 mins in a queue to get a hot drink which cost £4. I paid £10 for 2 kids (smallest being 3) for the inflatables to be told it was busy and we would have to come back and when we did it was so busy my 3 year old couldn’t get on anything. Very few tables so we stood most of the evening for it all to end with some disappointing fireworks.