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Pinetum Garden Cottages

Holmbush Rd, Holmbush, St Austell PL25 3RQ England
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Room & Suite (10)
Dining (1)
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Ayshah B wrote a review Dec 2021
1 contribution1 helpful vote
We were a group of three girls travelling from London for a weekend away to escape city life and also not too far off from Eden project (Christmas lights) and about 6 minutes from St.Austell station (direct train to/from Paddington) We stayed at Moongate 4 (the one with the picturesque view of the pond with ducks and wooden bridge just we’ve seen in the website). The spaces were very clean and warm and all the kitchen appliances were very easy to use. We cooked our own food and there was no problem in asking to check for a more suitable cookware. Tesco was our nearest place to reach out for any recipes or essentials. The garden has such a calming spiritual aura with its Chinese cultural influence and each zone was different from the other. So many species of plants and the even though you are visiting the garden don’t forget there’s a whole other acres of lands worth strolling around. The owner “Lee” was nice enough to tell us the history behind the works done at Pinetum Gardens. You will notice a lot of the reclaimed materials used at the place. Feel free to speak to the staffs or even the locals if you have any questions.. they are well informed and very nice people. Only one thing I’d say is double check the weather condition. The cold is manageable but due to the time we have visited, it was raining and hailing and windy quite a bit in Cornwall. The weather was not in our favour but if you’re prone to all weather conditions ( fully equipped) then it’s a beautiful place to visit and explore. Overall We had a great time and we felt very welcomed by the staffs and the owner who was very kind and generous throughout our stay.
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Date of stay: December 2021Trip type: Travelled with friends
1 Helpful vote
James N wrote a review Nov 2021
5 contributions
Our biggest issue was the fact cleanliness was very poor. We kept getting bits stuck to our feet and quickly realised the floor had not been cleaned. We then used a pack of antibac wipes to clean the floor which came off black. There was brown splashes under the toilet seat and on the back of the door which could have been poo, sick or mud, either way not good. Food splashes and food on the wall next to the kitchen table. It all made us feel very uncomfortable and we should not have to clean the room when we arrive, especially for £170 a night Pictures in the marketing materials were very misleading. The property is called a cottage with supporting marketing materials showing lovely images of a stand alone stone building (what I think of when I hear cottage). Internal pictures showed wide open spaces and multiple rooms leading off from the living room. I thought I was booking a nice stand alone idyllic cottage but a few days before we were due to arrive the floor plan arrived showing a one room layout (with bathroom attached) and looked rather cramped. Again, for £170 a night I really expected more for my money. The marketing materials also showed a nice tea room which looked inviting, but when we arrived it was a large tent outside and didn't look very inviting. Breakfast was an additional £10 per person, which I feel is too much given the room rate, especially to eat in a tent. We didn't eat on site as a result and had to find alternative placed to eat. When we complained to the Housekeeper the next morning she said she would need to speak to 'Chang?' and we were there for a further 2 full days and we heard nothing back, not even a note in the room to update us. There were also building works going on next to our 'cottage' that we were not warned about. Nice surprise with the builders starting at 8am each day too. The accommodation is REALLY not worth £170, cleanliness is a big issue and it put us off putting our son to bed in the sofa bed. He slept with us for the duration of our stay which meant we did not get a decent nights sleep and again wasn't what we were expecting out of our break. Totally ruined our one time away since before COVID. Gutted and I would not recommend to anyone I’m afraid.
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Date of stay: October 2021
Room Tip: Just don't
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quslt wrote a review Oct 2021
Wickford, United Kingdom159 contributions91 helpful votes
Pros......We stayed in Moongate 7, the Stonebarn cottage for 2 nights. It was perfect for us, very clean and comfortable and contained everything we needed. We had our own large outside space with a table and chairs. The bed upstairs was very comfortable and had good quality linen. There was a tv in the lounge and also one in the bedroom. Check in was quick and easy. The gardens looked lovely but unfortunately the weather wasn't good and we were too busy to walk around them. We found our host that showed us around helpful and pleasant. Cons......The settee in the lounge wasn't comfortable so maybe could do with changing? Breakfast, the ladies serving were very pleasant and willing to accommodate but the breakfast wasn't good, apart from the freshly cooked eggs. The sausages didn't seem to be of good quality and the bacon was tasteless. Service was speedy which may indicate that the food had been sitting cooked for too long. It wasn't worth the £10 a head charge. We did think it rather cheeky that we were asked to strip our bed on departure and bag it. Maybe it's a COVID thing but it doesn't feel right when paying a premium price. Please don't let any 'cons' put you off. It's a lovely place to stay We would not hesitate to stay here again but would go elsewhere to eat.
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Date of stay: October 2021
1 Helpful vote
Anna wrote a review Sep 2021
1 contribution
We stayed for 4 nights at Pinetum Gardens during August. Unfortunately, we weren’t told that there would be building work going on next to our cottage every morning at 8am, we were disappointed with the manager for not being considerate enough to mention it. Our cottage (Kindling) had damp and wasn’t completely clean (I found rubbish down the back of the bedside table and the bath mat hadn’t seen a washing machine for a long time). The gardens themselves are lovely, although very small considering we visited the Lost Gardens of Heligan (which has a similar entry price) and were considerably bigger and much more impressive. The cottages are overpriced and we did not get value for money. However, we did enjoy exploring the surrounding areas of Charlestown, Fowey and Mevagissey and there are some nice beaches close by too. We spent as little time in the cottage as possible, which was such a shame. It could really have done with a private outdoor area too.
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Date of stay: August 2021Trip type: Travelled as a couple
Eileen B wrote a review Aug 2021
Oxfordshire, United Kingdom4 contributions4 helpful votes
A very uncomfortable stay. We booked 'Moongate 11' based on pictures of a large apartment and a description of the 'private courtyard', with bedroom window overlooking a duck pond etc but unfortunately the apartment was tiny, with no window in the bedroom, just a door that opened up next to a fence (where a pump was on all night keeping us awake), no private courtyard and advertised for 4 - there was not enough room at all. None of the apartments have names outside and they are different. The web details have since changed for Moongate 11 but the description still not accurate. The apartment was in a busy part of the gardens, not in the place it was advertised and there was a building site next to the apartment. The apartment was advertised as dog friendly but as there was no private courtyard and it was so small it was not suitable for a dog. On the day we checked in I raised the issue immediately and the next day the owner offered a refund but there was no option for alternative accommodation at that time (July 2021). I requested a refund to the amount of a similar apartment on the complex (which was 2/3 the price of what we had paid) but was instead offered a 10% refund and then never even refunded that! The owner is taking advantage of the current situation of little accommodation available. We paid £1800 for 6 days in an apartment that was not what was advertised. The manager was nice and helpful but the owner has not dealt with this in a reasonable way. If the apartment had been double booked or there was a problem we could have understood and come to an agreement but we feel that what happened is that pictures/descriptions of a better apartment are being used to sell an inferior one.
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Date of stay: July 2021
2 Helpful votes
United KingdomEnglandCornwallSt AustellHolmbush
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Frequently Asked Questions about Pinetum Garden Cottages
Which popular attractions are close to Pinetum Garden Cottages?
Nearby attractions include Cornwall Football Golf (0.7 km), Charlestown Harbour (1.2 km), and Pinetum Gardens (0.09 km).
What are some restaurants close to Pinetum Garden Cottages?
Conveniently located restaurants include Edie's Kitchen, Charlie's Coffee House, and The Britannia Inn & Waves Restaurant.
Is Pinetum Garden Cottages located near the city centre?
Yes, it is 0.5 km away from the centre of Holmbush.
Are there any historical sites close to Pinetum Garden Cottages?
Many travellers enjoy visiting The Lost Gardens of Heligan (7.7 km).