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Novotel Lombok

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#2 of 10 Hotels in Kuta
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Lombok
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1,725 Reviews from our TripAdvisor Community

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Showing 1,141: English reviews
Reviewed 2 September 2014

We stayed there for 3 nights. The place is so peaceful at night as there is little activity at night. The service were awesome with friendly and helpful staff. Will return back again. Only need to improve is the massage coz we could not utilized our massage voucher as all the slot were fulled.

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Helpful?
Thank Faresha S
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Faresha S. Warm greeting from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your generous compliments on our services, facilities and team members. We look...

Reviewed 1 September 2014

First of all, they lived up to Accor standard with decent services. I liked it :) The destination itself is already alluring. Suitable for those who seek for quiet and tranquil area in south of Lombok. The beaches (yes, there are more than one hand count of popular beaches in this area) are very2 lovely and natural! Breakfast scores! I...

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Helpful?
Thank difotodito
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear difotodito. Warm greetings from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities. I have shared...

Reviewed 28 August 2014

We stayed 5 nights and couldn't be happier, I couldn't think of anything to fault the place. Pools were awesome, the little huts scattered around facing the ocean and the pool beds were where we spent a lot of time, the staff are very happy and helpful, they go to such an effort to make sure you are "enjoying your...

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Helpful?
1Thank Mobinson1
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Mobinson1. Warm greetings from Lombok Islands! Thank you for taking the time to share in the TripAdvisor your experience in relation to your recent stay at Novotel Lombok. We are delighted to read that you enjoyed your stay and wish to thank you for your gracious comments about our product and services in which has been shared with the...

Reviewed 27 August 2014

Myself and the kids spent a weekend break here away from Jakarta. We stayed in a villa with private pool which was right on the beach and great. The service was slow but that went with atmosphere which is laid back. They guys at the canoe rental were really good when they saw my son struggling in a one man...

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Helpful?
Thank Colin L
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Colin L. Warm greetings from Lombok Islands! We appreciate very much and thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok. We are very glad that your trip had been enjoyable and your stay pleasant. Your kind comments will inspire us more to further improve ourselves for our valued guests....

Perth, Australia
Reviewed 26 August 2014

We only stayed one night and it was fairly busy so that may be the reason for some of the negative aspects of this opinion. Positives: Great location and grounds and the buildings/ decor were very enjoyable. Some time in the past this place had it all. Staff overall seemed friendly. Negatives: Baby turtles are all the rage. Lots of...

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Helpful?
1Thank nathalie m
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear nathalie m. Warm greetings from Lombok Islands! Thank you for taking the time to share in the TripAdvisor your experience in relation to your recent stay at Novotel Lombok. We also wish to thank you for your review about our turtles farm and we share your view points. We actually buy those turtles eggs from local fisherman in order...

madrid
Reviewed 26 August 2014

nice beach though not very comfortable for swimming. at least there are lots of better beaches in the area. swimming pools are quite small, and there are not many activities available. room is big and bed was superb, however the room was not very clean when arriving. staff is, by far, the weakest point. not very kind in the front...

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1Thank vamosahi
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear vamosahi. Warm greetings from Kuta, Lombok! Thank you for choosing Novotel Lombok to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. we were disappointed that your stay was not enjoyable as it could be. your remark about our lack of activity in the resort was a bit surprising as...

Stavanger, Norway
Reviewed 26 August 2014

We stayed five nights at the Novotel Kuta Lombok hotel in July 2014. We traveled with three young children (4, 2, and 4 months). The hotel is a bit remotely located, and it is recommended to have a rental car if you want to explore the area. The rooms were spacious and clean. The breakfast was good and had a...

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Helpful?
Thank 10H
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear 10H. Greeting from Lombok Islands! Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent visit at Novotel Lombok. We are delighted to read that you enjoyed your stay and wish to thank you for your gracious comments about our product and services. Further we have noted your concern about out third...

Reviewed 20 August 2014 via mobile

We stayed at this resort and had a private villa. Upon arrival we were delayed over 30 minutes due to the room not being ready from the previous occupants check out. The private villa is quite nice and well laid out however I've seen cleaner pools. We ordered room services after checking in which arrived cold. We tried the restaurant,...

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Helpful?
Thank Conorosh
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Conorosh. Warm greetings from Lombok Island! Thank you for taking the time to share your feedback in the Trip Advisor regarding your recent visit at Novotel Lombok. In most hotels, if not all, It is a norm that check-ins is allowed at 2.00pm while check-outs is a requirement at 12.00 noon, We hope you were appreciative that we made...

Reviewed 19 August 2014

We spent in the hotel a couple of days during our tour in indonesia. The hotel is huge, rooms and other facilities are nice, however been a such big structure and a bit isolated from the kuta center it has not the authentic atmosphere of a local resort. Cleanness of the room can be improved. Both the Restaurants are strongly...

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Helpful?
Thank Chiara S
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear Chiara S. Warm greetings from Lombok Islands! Thank you for taking the time to share in the TripAdvisor your experience in relation to your recent stay at Novotel Lombok. We hope that your trip had been enjoyable and your stay pleasant. Your kind comments will inspire us more to further improve ourselves for our valued guests. Once again thank...

Reviewed 19 August 2014 via mobile

The location is isolated. Need to rent a car. this hotel isnt looking as good as the ads on the internet. The bfast is good. The hotel maintanance not so good. The beach view is great. All and all i think with that kind of price, the customers deserve a better maintanance and better hotel facility and better services. This...

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Thank cattelya h
Novotel_Lombok_GM, Front Office Manager at Novotel Lombok, responded to this review

Dear cattelya h. Warm greetings from Kuta, Lombok! Thank you for taking the time to share in the TripAdvisor your experience in relation to your recent stay at Novotel Lombok. Your remarks and suggestions are much appreciated as they help us improve both our service and our product. Please be certain that they are well noted will be given the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child. ... more   less 

Additional Information about Novotel Lombok

Address: Mandalika Resort, Pantai Putri Nyale | Kuta Beach, Pujut Lombok Tengah, Kuta, Lombok 83111, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Kuta
Price Range: $128 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lombok 4*
Number of rooms: 102
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Also Known As:
Novotel Lombok Hotel Lombok
Lombok Novotel
Novotel Lombok Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lombok staff and other travellers.
34 questions
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Batley, United Kingdom
7 months ago

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Questions? Get answers from Novotel Lombok staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anything but a superior room”
 of 5 bubbles traveller123WA, 11 Feb 2017 | Read review
“Beach Villas are the best option if you can afford it”
  • Beach Front Villas Room 602
  • Pool Villa
 of 5 bubbles DerekCobra, 17 Jan 2017 | Read review
“Villas look nice but ground floor family rooms were super comfortable”
 of 5 bubbles markawake, 12 Jan 2017 | Read review
“Villas are nice.”
 of 5 bubbles Planetkimchi, 11 Jan 2017 | Read review
“We stayed in both a pool villa and motel twin rooms - the 1st good for the pool & seclusion, but the motel rooms were exception standard.”
 of 5 bubbles daggya, 27 Nov 2016 | Read review
5 of 5