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Bruce Hotel

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Bruce Hotel
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347 Reviews from our TripAdvisor Community

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Showing 337: English reviews
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East Kilbride, United Kingdom
Reviewed 1 week ago

The hotel rooms are average but adequate. What made my stay pleasant was the staff. They are so friendly and helpful. The supervisor in the restaurant (Gary) is so attentive in a very professional manner and makes you feel so welcome. This is my second stay at the Bruce and would return again. Great value for money. Lynda

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Helpful?
Thank cylynda
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Lynda Many thanks for such a pleasant review which I will be delighted to share with Gary. Kind regards

Ireland
Reviewed 2 weeks ago via mobile

Stayed here for 3 nights on a family trip. We had 3 rooms all of which although clean, were very dated and showing a lot of wear. It's an older hotel and it is in need of some updating. One of the rooms was freezing and a handyman was sent up but couldn't get the heating to work so later...

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Helpful?
Thank lisalefteye
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest I am glad we were able to resolve the problem you encountered with the heating. We are in the process of a gradual refurbishment which brings the bedroom quality to a new level. These rooms are available to purchase at the moment albeit at double the rate of the standard rooms. Kind regards

Oxford, United Kingdom
Reviewed 3 weeks ago via mobile

I visited The Bruce for a friends function. The proximity to the Aqua centre and the shops is terrific ,as was on site parking ( although garage area could do with a tidy up) The accommodation was very comfortable and the function was great fun! The front of house approach by almost all staff was quite a bit below par.....

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Helpful?
1Thank Celticbeatrice
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest I was delighted to learn that you enjoyed the function you attended at the hotel but was somewhat disappointed that you felt let down by the staff who as you can see from other reviews are generally praised for their customer service. Functions seldom finish early unless they are exceeding the licensing times or on a rare occasion...

Reviewed 7 March 2017 via mobile

I had my baby shower on Saturday the 4th of April and the staff Marissa and Gary were really attending to my needs. Room I hired was beautiful and food was lovely. Gary was a great help he made sure we had everything we needed and more

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Helpful?
Thank Stephanie M
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest Many thanks for such a terrific review and I was delighted to learn that you found Marissa and Gary attentive to your needs. Kind regards

East Kilbride, United Kingdom
Reviewed 7 March 2017 via mobile

Horrible service had mine and my fiancee engagement party in this venue on the 25th February, 30-40 mins people waited to be served, a mother and daughter who was very young took unwell and was threated to be thrown out due to being in cubicle together only gave us half of our buffet left rest in kitchen (£300 buffet may...

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Helpful?
5Thank rossd1987
Douglas D, Owner at Bruce Hotel, responded to this review

The truth is that this party did not want to pay for the buffet prior to the event and wanted to bring in their own. They were told they could not do so due in health & safety regulations which made them extremely unhappy. An offer was made at that point to cancel the event. Following their complaint the Food...

Glasgow, United Kingdom
Reviewed 25 February 2017

Booked on line got a bargain, junior Suite with breakfast 64 pounds..Arrived at room ,Sat on bed,springs coming through on both beds..Gave us another room no problem, went to freshen up, Wc had not been cleaned ,urine in bowl and body fluid stains on seat and outside the wc..Bath was not cleaned, soapscum residue all around the bath..

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Helpful?
1Thank kenzo0012016
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest I must confess I am at a loss as to what "hotel rents rooms by the hour" means but what I am sure about is that the statement certainly does not refer to the Bruce Hotel. However as you decided not to stay the receptionist who dealt with you decided to accompany the housekeeping manager up to the...

Ilfracombe, United Kingdom
Reviewed 25 February 2017 via mobile

I stayed at this hotel for 5 nights with my 2 children whilst visiting family in East Kilbride between 10-15 February 2017. There are pros and cons to staying her., Starting on a positive note, the location is great as it's next to a large indoor shopping centre with an ice rink cinema and new restaurants. All within a short...

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Helpful?
2Thank Fiona W
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest Many thanks for taking the time to write this review of your stay which seemed a bit of a mixed bag really. My apologies for the disruption by other guests and you not receiving your alarm call. The parking is consistent with most town or city centre locations but there is plenty of safe parking immediately adjacent to...

Troon, United Kingdom
Reviewed 22 February 2017

Cannot praise the staff and management enough for the great hospitality offered at the ABBA tribute night. Whole evening worked like clockwork - obviously the well trained staff knew how to cope with large numbers and keep everyone happy. The food was excellent considering the price of a ticket. We stayed in a room on the first floor, which was...

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Helpful?
Thank Endee26
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest Many thanks for such a fantastic review which I will take great delight in sharing with the hotel team. Haste ye back. Kind regards

London, United Kingdom
Reviewed 21 February 2017

This is a very central hotel for Est Kilbride. It is warm and clean. Rooms are small but have all the essentials. The dinner menu is very reasonable and the quality is good. Breakfast is an excellent buffet. Recommended.

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Helpful?
Thank Andrew W
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest Many thanks for such a terrific review which is greatly appreciated. Haste ye back. Regards

Scotland
Reviewed 21 February 2017

yes the rooms are needing upgraded, no do not stay in room 316, yes maintenance need to take a look at this room and do some remedial work, yes we initially thought we had made a mistake and yes without doubt we changed our minds. The food is lovely, the staff are extremely pleasant, the breakfast was plentiful and varied....

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Helpful?
Thank Portknockie
Douglas D, Owner at Bruce Hotel, responded to this review

Dear Guest Many thanks for such a positive and supportive review which is greatly appreciated by us all at the Bruce Hotel. Haste ye back Regards

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Banquet Room
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Please allow us some time to bring the old lady back to its Halcyon days. We are making our way round the hotel & night club and re furbishing as we go .Reception has been totaly changes. We have re instated a new restaurant GUY`s on the first floor with some amazing house specials. Our Grand ball room has also had a face lift as is the conference suites.Please try our new SKYE Lounge & Club perfect to party thr night away. ... more   less 

Additional Information about Bruce Hotel

Address: 35 Cornwall Street, East Kilbride G74 1BU, Scotland
Region: United Kingdom > Scotland > South Lanarkshire > East Kilbride
Price Range: $66 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bruce Hotel 3.5*
Number of rooms: 65
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Also Known As:
Bruce Hotel East Kilbride
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Questions & Answers

Here's what travellers have asked, with answers from Bruce Hotel staff and other travellers.
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Questions? Get answers from Bruce Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Are there any? Wouldn't put my mother in law in here.”
kenzo0012016, 25 Feb 2017 | Read review
“First floor re-furbished rooms”
Portknockie, 20 Feb 2017 | Read review
“as I did not stay over I cannot comment on this”
annsaunderson, 29 Jan 2017 | Read review
“Ask for a room away from the road side.”
johnaG5905UW, 10 Jan 2017 | Read review
“Max I'd say to comfortably use the Mad Hatters function suite would be 20.”
A6801VJgeorgeh, 8 Jan 2017 | Read review
5 of 5