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pentahotel Brussels Airport

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229 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Rosenberg, Texas
Reviewed 17 April 2016

Was stuck in Brussels after the terrorist attack. The hotel staff was so kind and friendly. They went above and beyond helping us get to Paris to finally get a flight home to America. I can tell you how much of a blessing they were. also the rooms were great, beds comfortable. The food delicious! And decor was so cool!...

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Helpful?
1Thank lesnjoe
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear Lesnjoe, We are touched by your kindest words ! Our team says thank you ! Even though the circumstances were far from ideal, I am happy you still enjoyed your stay with us. Hopefully we can welcoming you again. Kind regards, Afrodite Zaczagkis - Sales Manager.

Reviewed 7 April 2016 via mobile

Lovely clean rooms and service whilst on business with Bridgestone. Spoke to the manager about the few problems I had with the room with the shower overflowing and she way happy to help. Lovely lady. Will be staying again

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Helpful?
1Thank Sid M
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear Sid, Thank you so much for your nice comment and always happy to help ! Looking forward to your next visit. Kind regards, A. Zaczagkis - Sales Manager.

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 6 April 2016 via mobile

I have been staying here several times over the last few months for business and can say it's like being home from home. The staff are very friendly and helpful. The rooms are comfortable and the choice of TV channels and movies make the stay most enjoyable. I look forward to returning in a few weeks.

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1Thank A TripAdvisor Member
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thank you so much for leaving such a great review here on Tripadvisor ! It's an honour for us to may welcome you in our "home" too and we are looking forward to your next visit ! Kind regards, A. Zaczagkis - Sales Manager.

Reviewed 24 March 2016

Been staying at here regularly now for the last 7 months, the staff are extremely friendly and create a pleasant atmosphere. It's nice to be in this pleasant environment when on business and away from home, there always seems to be a personal touch. Although the rooms are probably not the biggest they meet the required needs, and with a...

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Thank NickDebs_4
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear NickDebs, Thank you so much for your nice comment ! This is a great boost for all of our team ! That's where we all work for, a happy guest. Looking forward to your next visit. Kind regards, A. Zaczagkis - Sales Manager

Reviewed 22 March 2016

Been staying at the hotel practically every week on business for some months now. The atmosphere created by the staff is very relaxed and friendly, yet professional and customer focused. Always enjoy arriving and being greeted by people who I can now call friends.

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Helpful?
Thank hosel63
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear Hosel63, Thank you so much for the fantastic review & for taking the time to share this. It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. The team and I are very thankful for your kind words. Looking forward to seeing you again soon....

Budapest
Reviewed 15 March 2016

The hotel is very small. Strange setup that the reception is basically the bar as well. Rooms are very small, the beds are hardly fitting in. Breakfast is nice. The hotel is in a business area, so you need a taxi to go anywhere. Airport is aprox 10-15 min by taxi.

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Helpful?
Thank Gpeti
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear,Thanks for taking the time to share your experience of your stay with us here in pentahotel Brussels Airport. It was disappointing to read that we only provided an average experience for you – this is not what we aim for. We do hope to see you again. Kind regards, A. Zaczagkis - Sales Manager

Cwmbran, United Kingdom
Reviewed 16 February 2016

I stayed here visiting our companies office in Brussels the room is good although a bit small. Bathroom clean and modern. Free Movies on the TV and a free bottle of water in your room everyday which is replaced. Food at the bar was good although the menu a bit limited. Staff were very pleasant I will be staying here...

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Helpful?
Thank The_Macs84
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thanks for taking the time to let us know that you enjoyed your stay at pentahotel Brussels Airport ! I will make sure that the team are thanked for making your stay enjoyable. Looking forward to welcoming you soon again. Kind regards, A. Zaczagkis - Sales Manager

New Orleans, Louisiana
Reviewed 1 February 2016

Enjoyed Penta hotels thoroughly my last visit in Oct 2015 so much so, that we booked again! We arrived late at night after a long flight to a less than cheerful reception. Given room 002 initially - was used! Went back to desk given room 005 -was two twin beds and not as ordered! Went back to desk, receptionist insisted...

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Helpful?
Thank Angela B
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Angela, Thank you for your feedback. I apologize for not having provided you the good service you had during your previous stay at the hotel. I already passed the information to the concerned staff members in order to take action and avoid future occurrence. As the shuttle is serviced by an outside provider we will discuss the issues with...

Tonbridge
Reviewed 22 January 2016 via mobile

I stayed here whilst on a coach trip visiting Christmas Markets. When we arrived at the hotel it was very modern clean and presentable. Had a snooker table and a nice seating area to have a drink with sofas. The bar was also pretty good offered a good selection - the wheat beer is particularly good! The only downside was...

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Helpful?
Thank MrsPhillips_29
AfroditeZaczagkis, Manager at pentahotel Brussels Airport, responded to this review

Dear Mrs Phillips, Thank you very much for your nice comments ! We are very pleased to read that you appreciated our "lifestyle" concept with great facilities as well as our breakfast and beer selections ! Looking forward to welcoming you soon again. Kind regards, Afrodite Zaczagkis - Sales Manager.

Malmo, Sweden
Reviewed 20 January 2016

I stayed in the hotel from 7th-9th Dec and while I was trying to check in around 8pm, I was asked to wait as a female staff was struggling with the software. After waiting for 10min, and with another customer who arrived later than me was checked in, I asked the staff what is the problem, she still continued with...

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Helpful?
Thank Subhajit S
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear, Thank you for having stayed at our pentahotel Brussels Airport and for taking the time to write your feedback. I do apologize for the waiting time due to a technical malfunction of the check-in system. In the seldom cases that these failures occur, we promptly inform the provider hotline in order to resolve the problem as soon as possible...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Staying at the airport? The shiny new pentahotel is the cleverest decision you could make. The former hotel has been transformed into something exciting and different, with a very special penta flavour. In the meantime this culturally beautiful location, with friendly staff waiting to help you settle in, is a brilliant choice for leisure or business trips. The wonderful neighbours include Nato Headquarters and Brussels' Atomium is just a stone throw away. Not forgetting you! At penta you become the world's most prestigious VIP. ... more   less 

Additional Information about pentahotel Brussels Airport

Address: Berkenlaan 5, Diegem 1831, Belgium (Formerly Alliance Brussel Airport Hotel)
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $77 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — pentahotel Brussels Airport 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Brussels Airport Hotel Diegem
Holiday Inn Express Diegem
Holiday Inn Diegem
Hotel Style:
#2 Business Hotel in Diegem
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Questions & Answers

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11 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We had room 19, which is close to where the coached are parked, So an early wake up was had.”
 of 5 bubbles SteveR655, 19 Dec 2016 | Read review
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