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pentahotel Brussels Airport

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167 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Ottawa
Reviewed 30 October 2016 via mobile

Stayed here just to sleep before flying home. Super neat modern "industrial" atmosphere, great service in the restaurant. As one person said, very small closet and no place for luggage apart from the desk and the floor, but as we were just crashing for the night we didn't mind. Ditto the small room - we were only there to sleep...

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Helpful?
Thank JohnstonesOnTheMove
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Mr John, Thanks for taking the time to post your review of your stay with us on TripAdvisor. We are glad to see that you enjoyed your stay and in particularly our 'pentastyle'. We appreciate your comments about the crack and the bathroom door, which will be repaired very soon. Concerning the WIFI, we are currently in close contact...

Rio de Janeiro, Brazil
Reviewed 29 October 2016

The recepcionist was very arrogant and very very not polite. I requested an extra pillow and he didn't provide. I requested the payment receipt after made the payment in cash and he put me to waiting for 10 minutes because he didn't want to do. After 3 hours I requested again and he provided the receipt. There aren't isolation system...

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Helpful?
Thank LuisViana
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear LuisViana, First of all I would like to thank you for having tried the pentahotel Brussels Airport. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team. Rest assured that the necessary corrective actions will be taken on the service issues encountered in order to avoid future...

Ulaanbaatar, Mongolia
Reviewed 28 October 2016

Overall not bad, good location, clean enough but definitely needs some improvements. Had a poor service, staffs are sometimes rude. Very slow internet unless you pay. They didn't change the towels and sheets daily, sometimes the towels had a bad smell.

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Helpful?
Thank amar736
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Amar, Thank you for your feedback regarding your recent visit at our hotel.The concerned departments have been made aware of your feedback and, where possible necessary actions will be taken. We hope you choose to stay with us again, so we can show you our improvements. Kind regards, A. Zaczagkis - Sales Manager.

Gujan-Mestras, France
Reviewed 21 October 2016

Pros : location, quiet, cleanliness, service Cons : little room, cannot reach a comfortable heat, a slow internet connection except if you accept to pay (compared with the price => I couldn't understand ?), expensive

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Helpful?
Thank 21jeanmichelm
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Jean Michel, Thank you for reviewing your stay with us at Brussels Airport! We hope to see you again a next time! Kind regards, A. Zaczagkis - Sales Manager.

VARESE
Reviewed 20 October 2016

I've choosen this hotel because it was located close where I've to spent the three days for work It is located very close to the airport and with some luck you can catch the shuttle bus that also serve Thon hotel and Holiday inn located at 20 mt and 100 mt , therefore it is not advisable to use the...

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Helpful?
Thank luigirF2316XG
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Luigi, Thanks for taking the time to let us know that you enjoyed your stay at pentahotel Brussels Airport. We are glad to see that you enjoyed our large breakfast buffet and our cosy rooms. Our hotel offers 2 Wifi possibilities, a free wifi at indeed 256kbps and premium wifi at a charge of 10€ per 24 hours. We...

Vetlanda, Sweden
Reviewed 20 October 2016

Easy connection to the airport thanks to the free shuttle busses. Very large choice of free movies and TV channels. The free wifi works very poorly but you can (have to) buy quicker internet for 5 € or so. Cozy rooms even though quite small and cold. Air conditioning works actually fine, but is too noisy to have it on...

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Helpful?
Thank laurent592016
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Laurent, Thank you for your feedback regarding your recent visit at our hotel. We hope to see you really soon back with us! Kind regards, A. Zaczagkis - Sales Manager.

Vancouver, Canada
Reviewed 19 October 2016

It's a cool atmosphere and nice restaurant although a little overpriced. The wifi signal is weak and desperately needs to be fixed. Very good value and good, new feeling vibe for airport hotel. Staff seemed a little stressed. Would be awesome if this was a happier place.

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Thank 541toddm
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Todd, Thanks for taking the time to share your experience of your stay with us here at Brussels Airport. It's nice to read you enjoyed your stay at our pentahotel. We hope to welcome you back with us very soon! Kind regards, A. Zaczagkis - Sales Manager.

Plano, TX
Reviewed 18 October 2016

Spent a night there this past weekend. About the best thing I have to comment about this hotel is Hassan, the Front desk manager who makes all the difference in the world for a wonderful stay. To begin with, the decoration is nice and chic like what other guest commented. With the bar, lights and great music, it is like...

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Helpful?
Thank kd6sxi
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Guest, Thank you for the fantastic review of your stay with us at pentahotel Brussels Airport & for taking the time to share this!. It was really nice to read your comments & I will be sure that the team are thanked for making your stay enjoyable. I hope that you will be a regular visitor to us here...

Amsterdam, The Netherlands
Reviewed 15 October 2016

Nicely refurbished hotel, with a bit small but good rooms with a good bed. Breakfast is very good, dinner is also good but a bit expensive. Service at the hotel is ok. Price is quite high Only thing that was really not good was the dispatcher when I made the reservation; totally not interested in the customer and not at...

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Helpful?
Thank klaas418
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Klaas, Thank you for taking the time to post your review of your stay with us at pentahotels here on TripAdvisor. The comments about the dispatchers attitude are well noted and will be closely investigated.Thank you for bringing this to our attention. We hope you choose to stay with us again. Kind regards, A. Zaczagkis - Sales Manager.

Vienna Region, Austria
Reviewed 12 October 2016

Surprising reception , on the bar , lobby , play room all in 1. At a difficult time to find the hotel while arriving with my own car due to poor signalisation. The hotel is pleasant , nice , modern and clean. The only critic can be the fact that rhe free wifi is much too slow and that you...

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Helpful?
Thank W3357YQcharlesp
Afrodite z, Manager at pentahotel Brussels Airport, responded to this review

Dear Charles, Thank you for sharing your feedback in relation to your recent stay.We are delighted to see that you enjoyed your stay, although obviously disappointed to hear that you found our free WIFI too slow. We do hope to see you again in the near future! Kind regards, A. Zaczagkis - Sales Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
pentahotel Brussels Airport combines comfort and style. The recently renovated 3-star hotel caters to the needs of both business and leisure travelers offering cozy rooms and conference space. The hotel is located in the business district of Diegem, close to the NATO Headquarters. Situated only 5km from Brussels Airport and offering a free airport shuttle as well as onsite parking for a fee, pentahotel Brussels Airport is conveniently accessible. Guests are welcomed by the multilingual staff at the 24-hours reception which serves as a lounge bar at the same time. Complimentary wireless internet access is available in public areas and hotel rooms. pentahotel Brussels Airport features a restaurant and a lounge bar. Buffet breakfast is served daily from 6:30am to 10:00am and on Sundays from 06:30am to 11:00am. Guests can work out in the fitness center or relax in the pentalounge where a pool table and a playstation are available for entertainment. All 87 rooms are equipped with a 39-inch flat-screen TV, free movies and free Wi-Fi. Premium Wi-Fi is available for a surcharge. Each room has a private bathroom with shower, hair dryer and free bath amenities. ... more   less 

Additional Information about pentahotel Brussels Airport

Address: Berkenlaan 5, Diegem 1831, Belgium (Formerly Alliance Brussel Airport Hotel)
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $73 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — pentahotel Brussels Airport 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Brussels Airport Hotel Diegem
Holiday Inn Express Diegem
Holiday Inn Diegem
Hotel Style:
#2 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all seemed the same to be honest!”
 of 5 bubbles suep605, 7 Dec 2016 | Read review
“If possible, ask for a quiet room”
 of 5 bubbles kd6sxi, 17 Oct 2016 | Read review
“if coming for Cisco, stay in NH”
  • coat-hangers - not even a closet
  • super-tiny room, not even a closet
  • great view ;) and noise from highway and airport
  • such a small sink, no space for anything
  • good shower, but it will flood
  • bathroom so small that toilettries are on top of the toilet
 of 5 bubbles ISmackedTheLion, 22 Sep 2016 | Read review
“Ask if dogs have been checked in!”
 of 5 bubbles Karlzaple, 5 Sep 2016 | Read review
“Watch out for price add-ons eg over-night parking, city tax, no basic breakfast and pay the night before!”
 of 5 bubbles pdamci, 27 Aug 2016 | Read review
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