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Arrived late at night. The floor is not cleaned. Sneezed a lot because of dust. But the receptionists were nice. Got extra pillows. They have no parking for their guests but can park for free on the streets. Lucky we found available ones.
Ok hotel for overnight or weekend stay, but not more. Very poor storage options for clothes. Just a few hangers and one shelf, nothing more. No refrigerator, no water cooker or coffeemaker. Not cozy at all. Maid service was just ok. A few times she...More
Response from Lizette_Stensrud, Social media coordinator at Scandic Sarpsborg
Thank you for taking the time to give us your feedback!
I would like to apologize, on the behalf of the entire team, that you didn't find housekeeping satisfactory. I will pass your comments on to our housekeeping department for further consideration.
I was disappointed with this hotel. The lobby is ok, but cramped and the furniture has stains all over. I am not sure if the lift intentionally has a dirty look, or if it was dirt. Anyway, it is tasteless.
The room itself was spacious,...More
Response from Elisabeth S, Social media coordinator at Scandic Sarpsborg
First I would like to thank you for sharing your review with us. It's regrettable to read you found your stay with us disappointing.
We are always working towards continuous improvement, and your comments will be passed on for further consideration.
Horrible staff! Not serviceminded and not helpfull.
Receptionworkers does not say "good morning", "may I hjelp you" and so on
Room was clean and looks nice.
Breakfast was ok. Normal hotellstandard in Norway.More
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Response from Elisabeth S, Resepsjonssjef at Scandic Sarpsborg
Thank you for your reveiw.
We are very sorry that our receptionists did not treat you in a helpfull and servicemined way. There is no excuse for the behaviour, and we take this very seriously and will take action accordingly.
I hope you...More
Old hotel, but renovated last years. Rooms are small and dark, but with more or less fresh interior. Bathrooms and corridors/elevator not up to date, a bit smelly. Breakfast is delicious but served in the lobby. The location is perfect, right in the city center....More
Response from Lizette001, Social media coordinator at Scandic Sarpsborg
Dear Christer B.
Many thanks for your review of Scandic Sarpsborg.
I hope you had a pleasant stay with us.
Lizette - Social media coordinator