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Too hot, needs air conditioning and not vacummed properly. Also looked quite shabby and in need of redecorating. Furniture layout not thought out very well, could not get past desk when chair used. Staff friendly enough but not very accommodating. Salad was very disappointing at...More
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Exceptionally I did not check Trip Adviser before booking. Big mistake! I have stayed in many Mercure hotels and without exception they have always ticked all the boxes for me: friendliness, cleanliness, a good size bedroom with seating and a decent restaurant. This ticked none....More
It was excellent place to go away with my wife Nicole and John Fitzsimmonds as i used live around neighbour hood wanted show my wife around Tunbridge Wells and Pembury
The staff were Friendly , polite , welcoming well looking after us and wonderful housekeeping...More
My girlfriend booked this hotel for my birthday as we had other activities planned in the local area. The standard of he hotel and the overall experience were awful.
Firstly, we had to complain on arrival as the bed sheets were dirty (brown stains). A...More
Hotel was nice-I would not say it's the best hotel I have been too. The decor is quite old fashioned and needs updating. The swimming pool fairly small with steam room and sauna. The steam room and sauna were in working order. Breakfast was fine...More
US$76 - US$179 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Response from susanr0851 | Reviewed this property |
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs... More
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs with her bridesmaids. There was a few guests staying over after the wedding - all staying in different parts of the hotel and nobody had any complaints. In fact, one couple booked it for a special anniversary they had coming up, because they were so taken with room, quietness, area, food, amenities.
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"Respect the staff at mercure hotel and be nice to them then they would help you"