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smartline Koala Garden

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664 Reviews from our TripAdvisor Community

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Showing 353: English reviews
Exeter, United Kingdom
Reviewed 1 week ago

Very surprised by this accommodation as I was not expecting much having read some of the reviews before we left. The place was spotless and continued to stay that way throughout the two weeks we were there. The site itself was also very clean, I cannot comment on the food as we did not eat there - we always self-cater....

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4Thank Jen W
Oakdale
Reviewed 2 weeks ago via mobile

There were 7 adults in our party and we all had a great time,we booked 3 star accommodation at the koala and that is what we got,unlike some reviewers who seem to have been expecting 5 star accommodation and service.The place was spotless,the rooms were clean as was the linen,every room had a pool view,the food was good,none of us...

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2Thank Janet W
Reviewed 2 weeks ago via mobile

We went on 3rd nov for 11 nights. Pools great. Rooms reasonably clean. Clean towels beds made every day. Went all enclusive. BIG Mistake. (FOOD) cold / we had to eat out every day which i did not expect to do. On the whole not a bad holiday. But if we wet back we would go self catering. Unless you...

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4Thank DrCullum
Scotland
Reviewed 3 weeks ago

My husband and I stayed for a week just getting back last Thursday. We stayed self catering in room 115. We has a lovely stay at the Koala Gardens in a one bedroomed air conditioned apartment. The only thing I would say is the bathroom needs updating but it was a great size with a good sized bath and good...

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3Thank nicoscotland
Glasgow, United Kingdom
Reviewed 3 weeks ago

Brilliant holiday,our room was spotless , cleaned ever day except Sunday , fresh towels every day , when I read all off the negative posts on here it did put me off, but once wee got there , it was lovely, yes bit far out the way but there is taxi for a few Euro, food ok , I'm a...

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1Thank gailynews
Edinburgh, United Kingdom
Reviewed 4 weeks ago

I read the reviews before i went and thought it cant be that bad , well it was, the room was falling to bits,it really did need a lot of TLC it was so dated, there was cockroaches, and little thunder flies that do bite !!! i had to get out of bed one night as i was getting bit...

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4Thank Chrismchood
scotland
Reviewed 4 weeks ago via mobile

We turned up to this hotel with an open mind. I've travelled all around the world and know that you have to take reviews on TripAdvisor with a pinch of salt. However the reviews were not wrong with our experience. When we turned up the guy on reception was so rude. Wouldn't speak to us even though I was asking...

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3Thank Cdocherty12_
Reviewed 4 weeks ago via mobile

Just returned from a weeks holiday at this hotel. We went as a party of 10 (including 5 children). I was so worried after reading the terrible reviews on here! We were greeted by a lovely helpful receptionist when checking in, our apartments were clean and well equipped. The food in the restaurant was fine - always fresh salad, grilled...

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2Thank Sarah D
Swindon, United Kingdom
Reviewed 4 weeks ago via mobile

We arrived on 19th anxious due to some reviews read on here, however this anxiety quickly went. We received a pleasant welcome from reception who couldn't do enough for us. We were not expecting two storey buildings and asked to be moved from an upstairs from too a ground floor apartment due to having an 18mth old which they did...

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2Thank Luke_cummings
Reviewed 5 weeks ago

I always keep an open mind when booking hotels as everyone's opinions are very different so was hoping that the reviews I had read weren't true! We came on Oct 16th for a week, 2 adults and 1 child (5yrs). On arrival there was only 1 receptionist so we had to wait over an hour to get checked in. When...

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3Thank Nicola W

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Apartamentos THe Koala Garden Suites is located 2 kilometers away from the sea and near the golf course in Maspalomas. In an ideal surrounding for your family vacation, Apartamentos THe Koala Garden Suites offers comfort and service. It features spacious and luminous apartments, which dispose of air conditioning and the equipment you need for your vacation. A shopping center and an amusement park are close to the complex; you will also find a wide offer in further entertainment and relaxing activities nearby. ... more   less 

Additional Information about smartline Koala Garden

Address: Calle Geminis 2 | San Bartolomé de Tirajana, Gran Canaria, 35100, Maspalomas, Gran Canaria, Spain (Formerly Apartamentos THe Koala Garden Suites)
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Price Range: $75 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — smartline Koala Garden 3*
Number of rooms: 229
Reservation Options:
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Also Known As:
Koala Garden Hotel Maspalomas
Koala Maspalomas
Koala Apartments Hotel Maspalomas
Koala Apartments Maspalomas
Smartline Koala Garden Maspalomas, Gran Canaria
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Questions & Answers

Here's what travellers have asked, with answers from smartline Koala Garden staff and other travellers.
68 questions
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Derby, United Kingdom
1 month ago
Manchester, United Kingdom
sunderland
Greater Manchester, United Kingdom
3 months ago

See all questions (68)

Questions? Get answers from smartline Koala Garden staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 115 this is the quieter side of complex as it is away from the dining room and entertainment.”
 of 5 bubbles nicoscotland, 14 Nov 2016 | Read review
“137 just across & down spiral stairs from reception”
 of 5 bubbles gailynews, 11 Nov 2016 | Read review
“pick even numbers for an upstairs room 262 was great”
  • view from balcony
  • massive beds
 of 5 bubbles 380debbiem, 27 Oct 2016 | Read review
“go to another hotel”
 of 5 bubbles 85PeterS85, 4 Oct 2016 | Read review
“Rooms in zone 2 are closet to the bar and main pool”
 of 5 bubbles S1551EDamyw, 4 Oct 2016 | Read review
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