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Salobre Hotel Resort & Serenity

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Calle Swing s/n Urbanization Salobre Golf, 35128, Maspalomas, Gran Canaria Spain
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Traveller (3926)
360
Panoramas (3)
Pool & Beach (787)
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About

#6 of 221 hotels in Maspalomas
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Step into serenity at Salobre Hotel Resort & Serenity which is unique 5-star resort where you can enjoy a true and unbeatable holiday experience set in the countryside of the south of Gran Canaria, beside two 18-hole golf courses (one golf course is temporarily closed) and with view to the sea and the mountains of the Island.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Indoor play area for children
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Aerobics
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Modern
Languages Spoken
English, Spanish, German
4147Reviews463Q+A100Room tips
Traveller rating
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Salvador T wrote a review Jan 2023
1 contribution
+1
Amazing amazing amazing.staff brill...pools brill..adults only area brill chill out dj felt like ibiza with sunset amazing!! Return Bus to beach & shopping frequent nice driver too..rooms brilliant..hotel design beautiful.. cactus plants massive ..service staff everything brill..remote hotel if you want to chill out relax...no kids screaming brilliant..not really family holiday too many steps too msny drops!! At night hotel was beautiful..some pools heated brill!! except food good but not 5 star..sorry! Salv & alison. X
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Satocan Hotels, Atención al cliente/recepción at Salobre Hotel Resort & Serenity
Responded 1 week ago
Dear Salvadort754, First of all, we would like to thank you for taking your time to share your wonderful review regarding your stay with us. We are glad to know that you enjoyed your stay at Salobre Hotel Resort & Serenity, that you found the rest you were looking for and the different facilities were to your liking. We will take into account your mention about food and will do our best to improve on this. Kind regards, Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sassy1242 wrote a review Jan 2023
Alton, United Kingdom190 contributions79 helpful votes
+1
We booked this hotel as we loved the idea of being able to use the spa everyday and the reviews sold it for us. We weren’t disappointed. We booked a half board package with spa access for 3 hours per day. We were allocated room 636 which had a view over the outside restaurant area. The cheeky picture window from the shower room into the bedroom made me smile. I personally didn’t have a problem with it but I would imagine for some it’s not to everyone’s taste. This could easily be solved with some frosting over the glass. The main buffet restaurant was a pure delight everyday. Breakfast was plentiful, with smoothie station, eggs cooked to your preference with omelette. A pancake station - enough choices for everyone. The evening choices usually came with a theme , Italian, street food, Mediterranean and Asian night. We also paid a supplement of 25.95 euros per person to eat in ‘Sidecar’ restaurant where we experienced a fantastic tasting menu. This would be highly recommended. We had noted that there was some building outside ( in the distance across from the golf course). This wasn’t a problem in the weekend but certainly does interrupt serenity with the sound of reversing trucks. This isn’t the hotels fault however I can foresee that this may well be an issue for the next 12 months or so. I used to enjoy watching the progress everyday! The rooftop bar and infinity pool for adults was sublime. I was surprised that there was no lounger service. I think the hotel is missing a trick here and would sell more drinks if this was the case. We used the hotel shuttle bus into maspalomas which drops you at the lighthouse. The transfer runs to time and is a great addition. We also had a hire car and used the underground car park. There is a 5 k running track around the golf course and I used this early in the morning before the golf buggy’s became active. The staff were happy and welcoming. I would recommend this hotel. Thank you for having us.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Choose a spa package room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Louise R wrote a review Jan 2023
1 contribution1 helpful vote
Another fantastic stay at the Salobre Hotel Resort & Serenity, We left the teenagers behind this time and stayed as a couple in early January. Everything we as we remembered.. fantastic food, excellent facilities & attentive and professional staff. We like a relaxing and peaceful holiday and this is exactly what this hotel delivers. Only downside was going home. We will be back! Thank you for our wonderful stay 😀
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 2 weeks ago
Dear louiser96, Thank you so much for your time to write this amazing review of your stay at Salobre Hotel Resort & Serenity. It is a great pleasure to know that you and your partner enjoyed your time with us and that you had an amazing stay, highlighting the food, the relaxing atmosphere, the facilities and the staff. This is our best reward! We are looking forward to welcoming you back again soon! Kind regards, Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tina Hone wrote a review Jan 2023
1 contribution
We had a lovely quiet peaceful week, excellent hotel although abit remote so if you don't like golf or you want nightlife then not for you.shuttle bus to the beach and local town is free though. If you want sunshine, rest, golf, it's excellent. Could do with more eateries chooses. Pools heated, like bathes,11th floor pool with excellent views out to sea. Would definitely go back.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 3 weeks ago
Dear tinahH3749AG, First of all, we would like to thank you for taking your time to share your wonderful review regarding your stay with us. We are happy to know that you enjoyed a peaceful holiday with us and the views to the sea on our top floor. Indeed, our location is a bit far from the nightlife so that we can offer to our guests calmness and serenity. We are really looking forward to welcoming you back again and improve to be able to deserve from you the fifth star in your review. Kind regards Guest Relations Department Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gillian M wrote a review Jan 2023
North Yorkshire, United Kingdom8 contributions4 helpful votes
The hotel has a long way to go before it can call itself four or five star - at the moment, it is definitely no more than a three star. The devil is in the detail, and the details are being overlooked at Salobre. Some examples of this include thin, rough, worn towels (a couple of times, the towels even had holes in them!); food from the buffet was often lukewarm/undercooked (my husband had a piece of raw meat in his stew) and allergen labelling was haphazard and inconsistent; plates and cutlery were often dirty with bits of food stuck to them; the gym was good but most times I went there were no hand towels, paper towels and no hand sanitiser; most of the staff were great but there were a couple who clearly didn't want to be there and were snappy and rude; dirty sunbeds by the pool on the 11th floor (pointed out to me by a member of staff but no offer to clean them before we sat down); but the biggest issue we had was with the Sidecar restaurant. When we checked in, we were asked about any special dietary requirements, and told them I am vegetarian and my husband is a Coeliac. The next day, we went to reception to book a table at the Sidecar restaurant - and they duly booked us in for the following evening. So we arrived for our meal, were seated and then the waitress told us "oh no we don't cater for vegetarians" - nothing at all! I have been vegetarian for 35 years and have never gone to a restaurant in the last 20 years where they couldn't offer me anything at all. According to the waitress "this happens a lot" - so if that is the case, then there is clearly a need to change the menu?! So, we had to leave and went to reception to complain - why had they taken the booking when it was on the system that one of us was a vegetarian. The chap on reception basically said it wasn't his fault as it wasn't him who had taken the booking, so we asked if he would get the manager to contact us. We never heard from a manager, and three days later we raised this again on our last night when we were asked if we had enjoyed our stay and again, asked a manager to contact us so we could discuss this and a couple of other things - and we never heard from anyone, which is really poor. My preference is always to try to resolve things face to face, but we didn’t have that opportunity, despite trying to do so. So, all these seemingly "little details" are why this is a three star hotel. On the plus side, the housekeeping service was excellent, the room was nice and quiet with a good mattress so we slept well during our stay. There is a nice little Spar shop at the entrance to the resort, and a lovely restaurant also located there which looks over the golf course. Food and service there was great.
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Date of stay: December 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 3 weeks ago
Dear 337gillianm, we would like to thank you for choosing Salobre Hotel Resort & Serenity and for taking some of your time to share your opinion regarding your stay with us. First of all, we would like to thank you for your words regarding the housekeeping, and comfort of the beds. We are sorry to read the numerous things you point out that did not meet your expectations during your stay with us. We take every feedback and comment very seriously and will try our best to improve in every of them. The management is always around the hotel and we are surprised to read that a meeting with one of them was not possible. We agree that the best way is always try to resolve things face to face. We are sorry that this did not happen. We would be very happy to receive you back any time in the future if you would like to give us a second chance. Sincerely, Guet Relations Department Salobre Hotel Resort & Serenity *****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ola A wrote a review Jan 2023
Gothenburg, Sweden103 contributions14 helpful votes
Locations are fine as well as golf Food was buffet in main restaurant Cosy "side" restaurant for lunch and evening gathering Golf carst charged extra, not included in golf deal with out of bounds, felt like a hidden cost
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 3 weeks ago
Dear 329olaa, thank you very much for your time to write a review of your recent stay at Salobre Hotel Resort & Serenity. We appreciate your words regarding the location, the golf and the side restaurant. Although we do believe that perfection does not exist, we try everyday our best to meet and exceed our guests' expectations, and we are sorry to read that it was not possible during your experience with us. We would be very happy to welcome you again in the future. Kind regards, Guest Relations Department Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew M wrote a review Jan 2023
8 contributions6 helpful votes
Front desk couldn’t do enough to help you . Golf starters were so helpful arranging you don’t have slow play .buffet food and buffet diner had a great choice, and S club bar had great burgers , next time I go must try the restaurant overlooking the 5th &15th green . Just by the gate house & Spar supermarket.
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: Golf view room lower level 201 -209
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 4 weeks ago
Dear AwmAvs20, first of all we would like to thank you for having taken the time to write a review of your stay with us during Christmas. We are very happy to read that you appreciated the food at the buffet and as well at the Sclub. The staff at the reception and at the golf deparment will be very happy to read your compliments. We hope to welcome you back soon! Kind regards, Guest Relations Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AnnMari B wrote a review Jan 2023
Norway1 contribution
+1
Excellent food, service and rooms. Top floor pool with supernice sunsets. The resort is huge so it’s not crowded anywhere. Golf course is great and really taken care of - quit busy, so book in advance ! We will come back for sure:)
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 4 weeks ago
Dear 715annmarib, thank you very much for taking the time to write a review of your experience with us at Salobre Hotel Resort & Serenity. We appreciate a lot your words regarding the golf course, room, food and service. It is great to read that you have enjoyed the resort and the beautiful sunsets on the top floor. We cannot wait to welcome you back soon! Kind regards, Guest Relations Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy L wrote a review Jan 2023
Cardiff, United Kingdom24 contributions43 helpful votes
An exceptional hotel. My wife and myself have just returned from a Christmas holiday at this excellent hotel. We were extremely pleased with every aspect of our stay, the room, the food, the cleanliness were all of a high standard. The hotel management and the entire team at Salobre are a credit to the hotel. The excellent staff throughout the hotel must be highlighted, they are all professional, friendly and carry out a brilliant service. About the hotel - The hotel is immaculate throughout the facility, lovely pool areas, plenty of sunbeds with nice peaceful areas if you want to relax. The restaurant is exceptional, plenty of choice with freshly cooked food, outstanding. You have a 27 hole golf course which is brilliant. My wife and myself have had a wonderful holiday at this great hotel and we highly recommend you give it a try.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 4 weeks ago
Dear AndyWorkformyhols, thank you very much for taking the time to write such a wonderful review of your recent stay with us. We are very happy to read that you enjoyed the room, the food, the golf courses and the cleanliness. A special thank you for your words to the staff and the management. Thank you also for recommending us to other possible guests, and hope to welcome you back soon! Kind regards, Guest Relations Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suvi-Päivi S. wrote a review Dec 2022
12 contributions18 helpful votes
We have stayed at Salobre many, many times, but our stay from 07.-17.12.2022 at the hotel was a bit stressful. We selected Salobre, because of its quiet atmosphere and surroundings. Now it is anything but quiet due to construction work on the hills surrounding the hotel. New holiday homes being built all over, so for us the hotel has lost something important, SERENITY. Our favourite place this time was the far corner of the the 11th floor and mine, as every time, the Sunset-pool by sunrise in the morning. The noise from the construction during working hours made it impossible to enjoy sitting on our terrace on Tunera, 9th floor. The staff at Salobre deserves a round of applaus for being so helpful and friendly.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Satocan Hotels, Guest Services / Front Office at Salobre Hotel Resort & Serenity
Responded 4 weeks ago
Dear suvip_ivis, first of all, we would like to thank you for taking the time to write a review of your stay with us. We are sorry to read that this time you did not enjoy your stay with us as much as you did on previous occasions. We take into account your comments to improve. We are happy to know that you have enjoyed the 11th floor and the service of our staff. We hope to welcome you back soon to be able to improve your experience next time. Sincerely, Guest Relations Department Salobre Hotel Resort & Serenity*****
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$197 - US$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton salobre golf hotel maspalomas, sheraton salobre golf resort and spa, sheraton salobre hotel, sheraton maspalomas, maspalomas sheraton
FORMERLY KNOWN AS
Sheraton Gran Canaria Salobre Golf Resort
LOCATION
SpainCanary IslandsGran CanariaMaspalomas
NUMBER OF ROOMS
313
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SALOBRE HOTEL RESORT & SERENITY: UPDATED 2023 Reviews, Price Comparison and 4,255 Photos (Gran Canaria, Canary Islands) - Tripadvisor

Frequently Asked Questions about Salobre Hotel Resort & Serenity
Which popular attractions are close to Salobre Hotel Resort & Serenity?
Nearby attractions include Piccadilly Music Pub (5.8 km), Motos Tivoli Gran Canaria (7.9 km), and Xtreeemz Sports and Music Bar (5.7 km).
What are some of the property amenities at Salobre Hotel Resort & Serenity?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
What food & drink options are available at Salobre Hotel Resort & Serenity?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Salobre Hotel Resort & Serenity?
Yes, a parking garage is available to guests.
What are some restaurants close to Salobre Hotel Resort & Serenity?
Conveniently located restaurants include Restaurante Que Bien, Lovin' Food, and Sushi Crazy.
Are there opportunities to exercise at Salobre Hotel Resort & Serenity?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Salobre Hotel Resort & Serenity have an airport shuttle?
Yes, Salobre Hotel Resort & Serenity offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Salobre Hotel Resort & Serenity have airport transportation?
Yes, Salobre Hotel Resort & Serenity offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Salobre Hotel Resort & Serenity?
Yes, dry cleaning and laundry service are offered to guests.
Does Salobre Hotel Resort & Serenity offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Salobre Hotel Resort & Serenity?
The staff speaks multiple languages, including English, Spanish, and German.