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The Westin Hapuna Beach Resort

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62-100 Kauna'oa Drive, Puako, Island of Hawaii, HI 96743-9749
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$759
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Free cancellation until 16/12/21
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US$759
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Free cancellation until 16/12/21
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US$729
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Free cancellation until 14/12/21
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Traveller (2649)
Room & Suite (638)
Pool & Beach (483)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 08/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Hapuna Beach Resort
Updated 08/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 7 hotels in Puako
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Stretched along its namesake white-sand beach, The Westin Hapuna Beach Resort offers contemporary style contrasted with lush, manicured gardens and the endless blues of the sky and ocean. Our resort is located along the Kohala Coast at Hapuna Beach on the Big Island of Hawaii and offers easy access to the cultural and archaeological gems nestled between centuries-old lava fields. Enjoy premium resort amenities like four on-site dining venues, sparkling outdoor pools, an inviting spa, a 24-hour fitness center and flexible meeting rooms.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Paid public parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Hiking
Snorkelling
Water sport equipment rentals
Patio
Children Activities (Kid / Family Friendly)
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Japanese
Hotel links
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4343Reviews179Q+A100Room tips
Traveller rating
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Popular mentions
Megan O wrote a review Nov 2021
5 contributions1 helpful vote
Love the hotel: the view from the lobby, the view from each room, loved all of the employees (especially at the coffee bar and the pool bar), loved the beach. All extremely positive. The only negatives are that is pretty far from “stuff” (like different snorkeling tours we went on) - so it’s probably more for people who don’t want to leave the property. Another negative is that the food was only ok. The best food we ate was at the grab-and-go at the coffee bar. We ate at all the restaurants - including the higher end Meridia. All only ok at best (not worth the money, in my opinion) - but you are a captive audience and unless you want to leave, you are stuck eating it and paying the prices. But there are restaurants (like The Fish & the Hog) that are tasty and worth going to about 20 minutes away. Another negative was just the resort cost - between the daily resort cost and daily parking - you are at another $100 per day, it seemed - so just factor that in. All negatives aside - it’s stunningly beautiful - and so you are willing to put up with the negatives to have that view and that access to a gorgeous beach.
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Date of stay: November 2021Trip type: Travelled with family
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Brandi N wrote a review Nov 2021
Vacaville, California37 contributions5 helpful votes
This was a 5-star experience. The property was spectacularly beautiful; white sand beaches, beautiful tiered structure, shareable spaces for enjoying the views, amenities were great, room was VERY clean and well appointed. Had responded to the concierge pre-arrival email and she planned some incredible things for our arrival; we were celebrating a birthday and a virtual marathon run on the Big Island - she made sure to make these events special. All of the staff from the restaurants, beach/pool, housekeeping, valets, everyone was welcoming and attentive. Upon our departure the assistant manager had a lovely letter for us and a departure gift. The entire experience was relaxing, rejuvenating and everything we needed it to be. Will definitely be back!
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Date of stay: October 2021
Rooms
Cleanliness
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1 Helpful vote
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 2 days ago
Mahalo for recognizing the staff and the wonderful service they provided to ensure that you enjoyed every aspect of your stay! Thank you for sharing your kind review!
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WIfamily3 wrote a review Nov 2021
Mukwonago, Wisconsin36 contributions38 helpful votes
We had the tale of two vacations…fabulous time at the Westin on Maui. The staff was incredible, engaged and welcoming. The same cannot be said for this resort. I wonder if their hiring practices seek out individuals who are disinterested, rude and could care less. When we arrived not a soul greeted us although there were three bellmen/valets at the front. We unloaded the car and waited for someone to at least assist with valeting the car. I was finally instructed to just leave the car and that she would prefer we handled our own luggage. Totally capable of doing so but having just come from the Westin in Maui where the valet and bellmen were the absolute highlight of our stay, this was a letdown and not the standard of most Westin’s. While waiting to check in a staff member approached and very coldly thrust leis at as while saying “here”. Huh? Here? Not welcome or aloha? Then having reserved and paid for a premium ocean view on a high floor we were given a room with a partial view…obstructed by a large building. In addition the room was dirty…a previous guest had spilled something sticky on the bedside table and it was still there…there was a layer of dust on the coffee station shelves…and pieces of toilet paper on the bathroom floor. Not reassuring in the era of covid. I spoke to the front desk and she did move us…still not the premium room or view we had paid for and on a low floor but I was too tired to push. We then went to grab a quick lunch at the poolside bar. I ended up timing how long it took for a server to approach us as I had been watching several tables come in after us and be served. It was almost ten minutes…would have left but we were starving from a long day of travel. Once we got service she was quite nice and the food was delicious. The first morning we went to have breakfast. Stood in line fot quite sometime before the hostess finally approached the line…only to reprimand the guests that we were not standing in an appropriate line and then walked away. All the guests seemed confused by her behavior…and attitude…when one guest observed spots on the floor for social distancing. Ridiculous treatment on the hostess’ part and again not up to the Westin experience. We ended up walking away as she seemed to not want to address or assist any of the guests waiting to be seated. We booked cabanas for a few of the days. One day it was almost 1 1/2 hours before we were offered service for food or drink. The second day the server was annoyed we had rented the cabana the entire day…well since it took 2 1/2 hours that day to be able to get a drink it was like a half day. To make matters worse, some of the exterior stairs around the pool were built with such smooth concrete they became ice rinks with wet feet. I took a horrible spill…severely spraining my arm. No one came to my aid and when I later brought it to the attention of someone at the front desk I was offered a bottle of water and was told to speak to security. “Security” was a joke…I explained where and what happened…showed both security and the front desk my very swollen arm…he pulled out a small notebook…took my name and number and that is the absolute last I heard from anyone. Was not offered medical care although I did say I would have it looked at when we got home as we were leaving the next day. I was not wanting or expecting anything from them but had been attempting to express that I was fortunate in that it was my wrist…the next person it could be their head or spine. They could have cared less. Finally home I went to the Marriott website to retrieve my bill but found it wasn’t posted. I called the resort to have a copy emailed and shared that it wasn’t on the website. She proceeded to tell me it wasn't there because I booked a AAA rate (not through AAA - just the rate on the Marriott website). I let her know I stay at Marriott properties almost every week (have lifetime Titanium status) and use the AAA rate often - as I had done for the Maui Westin which had the bill posted. She didn’t say another word and just hung up on me. Every where we went on the island of Hawaii we had great service, amazing food, and awesome interactions with employees, locals, etc. It is clearly a Westin Hapuna issue which should be addressed. I am a pretty “go with the flow” person with the amount of travel I do for work and pleasure. This experience was so bad I intend to reach out to corporate.
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Date of stay: November 2021
Value
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 1 week ago
Aloha, While it was our pleasure welcoming you to the resort, we are sorry to hear about your recent experience with us. Rest assured we have since shared your valued feedback with the hotel management team who will be in contact with you directly to help rectify the situation. We hope we have the pleasure of having you as our guest again, so we may have the opportunity to provide you with an experience that not only meets but exceeds your expectations. Thank you for bringing this information to our attention as a critical way of understanding how we can improve our service. Mahalo!
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hland1985 wrote a review Nov 2021
Maine981 contributions288 helpful votes
+1
My partner and I stayed here for 3 nights during our visit in Big Islands. Thanks to Tom Cross, the Manager of the hotel that upgraded us to a suite room. The hotel was beautiful and near one of the most popular beaches, Hapuna beach. I love design of the lobby and the hotel. It is unique. Coming from Maui, I can feel this hotel was very quiet compared to the one we stayed in Maui. During the checked in, the process was fast and greeted by Greg. He gave us a free bag that we could use to put towels, etc. The room was cleaned and huge. We loved the big patios and can easily tanning from our room without having to go to the pool or beach area. It also has a big bathroom. We love the continental breakfast especially the croissant and the service were awesome thanks to Ginger and AJ. The most welcoming staffs were Jayson and Isaac from the valet services at the hotels. They recognized us during our stay. The beach was very easy to access and very clean. The adult pool was awesome, and we love the jacuzzi near the pool. In the room, we were given two reusable metal bottle water and two stones necklaces. We loved the bottled water and took it home as it was a great quality bottle water.
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 1 week ago
We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. We are delighted you enjoyed the other portions of your stay including the accommodations and the service provided by our staff. We hope your travels bring you back to the island again soon. Aloha!
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Larissa wrote a review Nov 2021
Toronto, Canada243 contributions36 helpful votes
+1
This was our first stop for the big Island since we were doing hotel hopping. We absolutely fell in love with this place, we went mid September and after a disastrous flight and 5 delays later we made it a day after we were supposed to be checked in. Service was friendly and the hotel was mostly empty. The restaurant was good as well. I love the layers of levels of this hotel so cool and the beach was the most surprising. It literally felt like Cuba sugar sand, new favourite beach in Hawaii period. Only downside was we could not check in early and the food was more exspensive than our last trip to Maui in 2018 but I guess COVID changed more than we expected. We would for sure come back driving into this place makes you feel special. Not kidding the water bottles they give you , still had ice in them after a 4 hour hike in direct sun. Amazing , and we loved the water fill up stations by far the best we had out of the 3 hotels of this island we stayed at. P.s there are hungry kitties that sometimes follow you to your room they are friendly and love the pets. We did not feed them but felt bad.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded 2 weeks ago
We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. Should your travels bring you back to the Island of Hawai'i, we hope to have the pleasure of having you as our guest. Mahalo!
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PRICE RANGE
US$371 - US$762 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel kamuela, prince hotel hapuna beach, hapuna beach prince hotel, prince hotel island of hawaii, hapuna prince hotel, hapuna beach hotel, island of hawaii prince hotel
FORMERLY KNOWN AS
Hapuna Beach Prince Hotel
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
249
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Frequently Asked Questions about The Westin Hapuna Beach Resort
Which popular attractions are close to The Westin Hapuna Beach Resort?
Nearby attractions include Hapuna Beach State Recreation Area (0.4 km), Mauna Kea Beach (1.2 km), and Waialea Beach (1.2 km).
What are some of the property amenities at The Westin Hapuna Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Hapuna Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Hapuna Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Hapuna Beach Resort?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Hapuna Beach Resort?
Conveniently located restaurants include Hapuna Beach Prince Hotel Beach Bar, Copper Bar, and Meridia.
Are there opportunities to exercise at The Westin Hapuna Beach Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Hapuna Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Hapuna Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Hapuna Beach Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Hapuna Beach Resort?
Many travellers enjoy visiting Puukohola National Historic Park (4.9 km), Pu'ukohola Heiau (3.3 km), and Puako Petroglyph Archaeological Preserve (5.7 km).