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Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

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Punta Sam, Carrertera, Mza 002, Lt.7, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Official Website
US$448
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Expedia.com
US$381
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Free cancellation until 17/05/22
Reserve now, pay at stay
Snaptravel
US$350
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Free cancellation until 15/05/22
Hotels.comUS$381
PricelineUS$381
Trip.comUS$451
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (707)
Pool & Beach (59)
Dining (40)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 18 hotels in Costa Mujeres
Location
Cleanliness
Service
Value
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Secured parking
Lazy river
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Seating area
Minibar
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
536Reviews61Q+A41Room tips
Traveller rating
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  • 25
Time of year
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Popular mentions
Adam W wrote a review Yesterday
Barrie, Canada11 contributions8 helpful votes
Over all we very much enjoyed our time at the resort. Our room was fantastic and always kept very clean. There are a few minor cosmetic repairs that need to be addressed but nothing that would affect your stay. The food at the a la carte restaurants was good. We never ate at the buffet. Catch (seafood) was our least favorite as there was very little seafood on the menu, and did not enjoy the choices we ordered. The Indian food was excellent but our favorite by far was the steak house (strip). The staff at this hotel are the best part. They are all so friendly and accommodating. As always you treat them well and they will do the same for you. Joel our personal assistant was great and always available. Jesus and Eder (pool butlers) always made sure we had what we needed and always checked up on us. Gilberto in the steak house was a gentlemen and great to chat to. I wish I could remember more names but from the activity reps, to the cleaning staff, to Dario who checked us in everyone has been absolutely fantastic. A couple of things they could do to improve. The bars are constantly running out of simple items. You order a drink and the next time it is unavailable. They should have more stock. The stairwells and hallways are not clean at all. Often there are dozens of plates of dirty food from room service. It would not be hard to clean these areas of the plates and dead bugs. The entertainment is par for any resort we have been to but one would think that at Planet Hollywood the entertainment would be a lot better. It is barely enough to call entertainment. Overall we would return but I hope the hotel listens to some of the reviews and makes some changes. Enjoy your vacation!!
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Date of stay: December 2021Trip type: Travelled as a couple
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Keesh310 wrote a review Nov 2021
Los Angeles10 contributions3 helpful votes
+1
PH Adult Scene is a beautiful resort. It has pros and cons but overall I would visit again. Cons: Mosquitoes, they are EVERYWHERE! Bring citronella candles, spray, a zapper whatever will help. Star Class it’s a nice service but they run out of the top shelf liquors which is unacceptable if you are charging people for this service No straws bring your own portable straw or tumbler because they don’t have straws on the resorts and they don’t wash the glasses good at the bar Now for the PROS… Service was AMAZING! My butler Humberto was the BEST! He was always responsive no matter the time of day. They get off at 5pm but he was responsive all hours of the night and morning. He always made sure my dinner reservations were taken care of and I had everything I needed. He answered all my questions and even came to meet up with me when I was a various locations on the resort. Jesus at the Star Bar was so sweet and always saved me too shelf liquor. You will run into an occasional language barrier but overall everyone was willing to help. The rooms are beautiful I stayed in a jr suite swim out and directors suite. I liked both rooms I really love the swim out aspect. We stayed in building 11. I think it’s a good location because you get the resort view as well as the ocean. Food was good! Our favorite was the hibachi grill but the steakhouse, Indian restaurant, catch and the star grill were all good. We ordered room service for breakfast a couple of times and that was good too. Spa was very nice! The relaxation massage was top notch. Resort is beautiful the people were fun and friendly. We had no problems getting seating by the pool or on the beach. I would go back!
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Date of stay: November 2021Trip type: Travelled as a couple
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Denis K wrote a review Nov 2021
1 contribution
Ailed was one of the best entertainers and employees there. She truly cared for the experience of the visitors and went above and beyond providing quality service! Thanks for all the hell Ailed- DK :)
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Date of stay: November 2021Trip type: Travelled with friends
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Response from General Manager, Director General at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 2 days ago
Dear Kowalas Thank you very much for your fabulous review of Planet Hollywood Cancun of your current experience! We are thrilled to learn that we could contribute to making this special vacation a memorable experience with us. Please continue enjoying a Vacation Like a star at Planet Hollywood Cancun PHabulous regards Jonathan Iriarte General Manager
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Richard H wrote a review Nov 2021
3 contributions1 helpful vote
Took yoga class at PH and it was a great class, the coach corrected me a few times which was great, he helped me get into the right position and poses. Very happy with the class and instruction! Highly recommend!
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Date of stay: November 2021Trip type: Travelled with family
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Response from General Manager, Director General at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 2 days ago
Dear Rich We are pleased to that you enjoyed your stay with us and that our facilities and services offered to you by our collaborators were to your fullest satisfaction.vWe are sincerely looking forward to the pleasure of welcoming you again and assure you that you will enjoy even superior services and facilities on your next visit. Star Regards Jonathan Iriarte General Manager
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Taryn N wrote a review Nov 2021
1 contribution
I was come to the resort Planet Hollywood and is so beautiful place and special the class whit Samuel the yoga class in adults side it’s incredible, Carlos and gyms is soy friendly guys , I come to Canada and really olive Cancun and I will come back to the next year. All the resort is soo clean
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Date of stay: November 2021Trip type: Travelled with family
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Response from General Manager, Director General at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 2 days ago
Dear 139tarynn Thank you for taking the time to write this amazing review of your Star Class Experience at Planet Hollywood Cancun! I'm glad to read you enjoyed your stay with us. We pride ourselves in providing the best service with the staff and facilities. I highly appreciate this positive comment in order to continue providing exceptional experiences to our stars. We will be very glad to receive you once again soon. Star Regards Jonathan Iriarte General Manager
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PRICE RANGE
US$331 - US$1,249 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta Mujeres
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Frequently Asked Questions about Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Which popular attractions are close to Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Nearby attractions include Hunter Bar Cancun (5.6 km), Cuncrawl (5.8 km), and Parroquia de Cristo Resucitado (6.8 km).
What are some of the property amenities at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Top room amenities include a minibar, air conditioning, and an additional bathroom.
What food & drink options are available at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Conveniently located restaurants include Hiromi, The White Box, and Place de Paris.
Are there opportunities to exercise at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Many travellers enjoy visiting Zona Arqueologica El Rey (14.9 km), Scorpion’s Temple (11.6 km), and Hacienda Mundaca (8.3 km).