Money and credit cards information stolen from room. Awful. Do not go at any cost. My identity was then used on my two of my separate debit cards to make local Uber (Bolt) transactions. This meant they had to use the information on my drivers’ licence as well (home address) to register these two separate cards. A TOTAL invasion of my family’s privacy and respect, and when I asked to see the hotel manager on the Friday night they said no manager was available. I was then promised that a manager would be available to talk to the following morning at 8.30am and still no manager was present which is inexcusable for such a large hotel. The manager made no heartfelt apology whatsoever and even went as far as suggesting I might be mistaken. The transactions were local and the only possible information needed to register my cards was in n my wallet- was his was not online fraud. The only way my cards could have been registered was by using card details and drivers licence. Also money was stolen (€20) from my wallet in my room. No steps made to placate my anger and distress at having to cancel two cards and be left stranded for payment options for the rest of our trip. Paid over €1,000 for five nights and no offer made to at least cover my stolen money. Sheer hospitality ignorance. If I had the time I would have called police and pressed charges, but as it was our travel arrangements had been disrupted enough by this episode. Other issues: - No welcome and no help with luggage - Pool was disgusting (green and murky water, mouldy sides) - Attention to detail poor (two adults and two children and only two bath towels). - Long queues for breakfast which n itself was poor (6/10 at best) Positives: - Charming young Kids Club reps - Room was spacious and good (despite two single beds for my wife and I?!?)…
One of my best destinations in all seasons but best in summer. Super hotel with superb staff and great ambience. A must if you happen to be in Portugal. Beautiful marina and great beaches. Delicious food and a handy carpark. All in all a magnificent place to be whenever you have the time.
Not a 4 star hotel anymore. Used to be, but the service is not at 4 star level and employees should get more training and image awareness. One day the room was not cleaned even after talking to reception. With small kids making a mess this is a problem. Reception did nothing and another employee said “it’s not my responsibility”. Pool bar food is a joke at 5 star prices - do not eat there. Animation team is great but they should be more hours available. There’s nothing for the kids or rest of family at early night and nothing on Sundays. Breakfast is great.
Excellent place! Sea views from the room is stunning Staff is so amicable, always happy to help. Breakfast was good, many choices Beach 5 minutes walking! Sometimes you can see the dolphins in the Sado river. Sea water is in a good temperature (18.5 degrees) Having a indoor swimming pool is a plus We had an amazing time!
Service is non-existent and slow. Location is wonderful and therefore it had lots of potential but it is not fully used. Poor lady of the bars… multi-bar-tasking. Rooms are space but some materials are very cheap (like in the toilets). Price vs quality is average… but it could be nice; it could!
Location is excellent because there is a very large and beautiful beach walking distance, shops are meters away and the marina with different water activities is also just there. Comporta is 10’ by car and the Roman Troia ruins are at 3 kms. Excellent for families with small kids because of logistics and animation. Has very good pool, including kids and indoor.very good
Considered a 4stars hotel probably someone is not doing his homework. Breakfast, weak very weak, only one type of juice, if you don't like orange juice...you have the option of drinking water 🤔.food cold (eggs). And completely not organized, no plates, glasses etc Dinner expensive with low quality, and again...food cold... not admissible. During the day we decided to have a quick meal in the pool bar.....are you kidding with me? Prices like I used to pay in a really 4stars hotel. (As example I asked if they served half doses of fries😒,and the result was the same... I had to pay The apartment it wasn't to bad but4 stars...really someone is not doing his job. The very good exception was the room cleaning...very good, nice job.
This was our third visit to beautiful Tróia.This hotel is rated 4 star & after extensive worldwide travel I would rate it a 3 star. The hotel needs a lot of work. Very disappointed. For example requesting a new toilet seat on day one of our stay!!!! Yuck !!! And no action it gives some idea how below standard it was. The only redeeming feature was the kind staff in the breakfast restaurant. Will not return.
We are on our last night at the Aqualuz Troia Lagoa Hotel and Apts. Apt 1401. Please do not make the same mistake as us. Our check in took 50 mins and once in our suite we found dirty tables, bathroom flood damage, finger prints on mirrors, windows and the toilet flush. We went back to reception to complain or resolve but the queue at reception was so long that we went and bought cleaning items at that supermarket! The most stressful start to a holiday ever! The hotel does not follow Covid-19 safety measures. We did not feel safe on arrival to our apartment. Our apartment was cleaned today and our young sons blanket which he’s has since birth (which was on his bed) has been taken by mistake and is currently lost! He is upset. We are now leaving this place one day early to somewhere nicer where they care more about their guests. …
I stayed 30 days with my wife at Amendoeira Golf Resort in Alcantarilha, Algarve. On our way back home from Lisbon we stayed one night in Troia and played two rounds at Troia Golf. You can find my review of the golf course elsewhere in TripAdvisor. Our apartment in the 11th floor of Aqualuz Troia Mar & Rio Suite Hotel was spacious and offered spectacular views to both sides of the Troia Peninsula. The reception staff made us feel welcome from the very first moment. Because it was end of February there were not many choices for a dinner restaurant. We had pizza in the Italian restaurant Il Palato for dinner and breakfast in the breakfast room of the hotel. Our car stayed overnight in the spacious underground garage under the hotel. The Troia Golf Course designed by the renowned course architect Robert Trent Jones Sr. has the 8th place in Golf World’s ranking list ’Top 100 Golf Courses in Continental Europe 2019’! This was the reason why we came here. Troia Golf is a wonderful golf course with magical and visually spectacular setting. Although it’s located off the beaten track it’s certainly worth a visit and the detour. If you are in the area, play it. Aqualuz Troia Mar & Rio Suite Hotel provides you with a comfortable accommodation.…