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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Staff required to regularly wash hands
Updated 12/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Residence Bintan
Updated 12/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 2 hotels in Galang Batang
Location
Cleanliness
Service
Value
Travellers' Choice
A hidden oasis where elegance and nature spectacularly combine; nestled amidst lush natural wilderness and fringed by the South China Sea on the south-eastern shore of Bintan island, this idyllic resort is just a 55-minute ferry ride from Singapore yet a world away. The 127-room resort has simplicity and sophistication at its heart. The 22 exquisite one-bedroom beachfront villas, 80 one-bedroom vista and garden terraces, 15 one-bedroom Deluxe Sea View Villas and 4 opulent two-bedroom villas combine to offer the utmost privacy and an escape from the everyday - a place to both unwind and indulge. Three restaurants and bars, including traditional Indonesian dishes and Pan-Asian cuisine at signature restaurant Rica Rica, offer an innovative twist on local cuisine. The Spa with treatments by ila is home to eight private treatment rooms with plenty of serene views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Swimup bar
Poolside bar
Canoeing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Indonesian, Malay
Location
Full view
Contact
Galang Batang, Bintan Regency, Riau Islands Province 29153 Indonesia
Getting there
Car HireSee all Galang Batang car hire
465Reviews47Q+A64Room tips
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We stayed in the Garden Suite (upper deck) which has a large patio (do call room service if you'll like to put up a hammock!). The room was clean and cozy.. comes with aircon, ceiling fan and a Nespresso machine! If you want to venture out to the city centre, you can hire a private driver for 5hrs (through the resort), or just go with the group tours organised by the resort. There's also a Games Room with a ping pong table, pool table, mahjong table...all free to use! Don't forget to check out the chicken coop and rabbit house where you can feed these littlings! The only gripe was that TV reception in the room was disappointing (screen froze half the time so we couldn't watch anything). Internet in the room was also not too fast... Overall still an excellent stay if you're looking for a quiet spot away from the hustle and bustle of the city! …
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
From Batam, we got a speedboat (PT Cahaya Mulya) from Telaga Punggur Batam to Tanjung Uban Bintan. The transport time was less than 30 minutes and less than 10SGD for two people. The only drawback was that you are packed like a sardine into a boat that holds approximately 50 people. NO social distancing. No regard for others. No wonder Indonesia is still having a problem with the Covid cases. The Residence offers transport from Tanjung Uban to the resort for 600000IDR which is expensive considering we got a driver for half that. Travel time, approx hour and a half to the resort. Upon arrival, we were welcomed by the staff - very friendly and courteous. All the staff wearing face masks, gloves, and face shields - thank you. Gorgeous room (307) with all the modern amenities. The view was picture-postcard perfect from the deck and plunge pool. We were close enough to the shoreline that even from lying in bed and with the sliding glass doors open, we could enjoy the waves on the beach and the sea breeze. The only annoyance was the neighbours with the screaming kids. I understand laughter and having fun - but screaming like banshees and the crying was unnecessary. Same during dinner. Clearly, their culture and manners lack the respect to be around others. Great food options, both western and asian. The wine list was extensive and expensive - more than 150% more than you would pay going out in Singapore. Overall - didn't want to leave.…
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Date of stay: February 2021
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 28 Feb 2021
Dear onefoottwofoot, Warm island greetings from The Residence Bintan! The title of your review summary says it all about your relaxing stay with us. Thank you so much for taking your time writing this fantastic post for us. Your complimentary words highlighting our warm hospitality, strict adherence to health & safety protocols, and scenic deluxe sea view villa with uninterrupted views of the South China Sea are very well-received. Our culinary team will be delighted to learn about your gracious praise too. We feature an extensive, elaborate and hand-picked selection of wine labels that compliments our offered cuisines very well. Given the tax regulation within the region, our wine selection exerts good value for money concept and variety that is hard come by in this part of the island. We like to acknowledge your feedback on our rental car charges and privacy around the villa. Please do let us know about your future travel plans, and we will ensure that these matters are well looked after to make your stay even more comfortable with us. Thank you so much for staying with us, and we look forward to serving you again. Sincerely, Rajeev Paul Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Residence Bintan.. Such an amazing place.. The best resort in Bintan Island.. I enjoyed my gateway here.. the atmosphere.. the place.. the room.. the staffs.. the hospitality.. all damn good.. must try.. I will come back and staying here for the next future. Rock!!!
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded today
Dear Nica_East, Sunny island greetings from The Residence Bintan! We are grateful to review your fantastic review here, thank you for spending your time writing this post for us. Your gracious words highlighting our serene surroundings, warm hospitality, and friendly team are well-received. We look forward to creating more cherished moments during your next stay with us, thank you for staying with us. Cordially, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It has been almost coming to 3 years since we've set foot in the resort and it still feels unreal upon my return to SG today. 314 was our 2nd experience and we must say, The Sanctuary is living up to its name. View and serenity remains unbeatable, with souls refreshed in minutes upon check in. Bustling with activities and life in every corner of the resort warms my heart, to think that the staff crew had survived hardships and overcame challenges in the past 2 years. I was thankful for those who have survived the trial and sad for those whom we don't see their familiar faces anymore. Charm is still with the resort, found in their private villas, well connected pathways with complimentary bikes to get us around swiftly (not forgetting the buggy services with cheerful staff driving them) and most of all, we were still being greeted by every staff no matter where we roamed. Amazing that they could remember our names like before. New attractions like the Rabbit Farm, ducks pond, chicken coop and the beautiful pair of their resident peacocks were refreshing! Not forgetting their new Herb Garden tour which was educational. Staff was also kind enough to offer us some of their homegrown sugar cane to try! Yummy! Special mention goes to : ☆ Rajeev - a friend who never fails to remember our requests, big or small. A reliable General Manager to his the crew staff who is often seen helping in ways he could, unceasingly. Keep moving ahead, Rajeev! You are an awesome friend to us and we've always enjoyed your company and the small pockets of conversations from time to time. ☆ Partono - a friend who never overlooked our tiniest requests and often, amazed us with his speed of resolutions offered. From the aircon to WIFI to pest control issue, all were well taken care in a flash!! Keep that sunny smile on, Partono, as we've never gotten enough of your never failing assistance. You are a gem to the resort so please continue to shine brilliantly. P/S : thank you gracing us with an unexpected request for a late night town tour despite being physically drained from a day of hard work. We saw your weary face but yet grace was still granted to us unconditionally upon our impromptu request. We thank you from the bottom of our 💕 ☆ Jarwo - the sunshine of Front Desk, you are truly iconic! We didn't realised how much we've missed seeing your sincere smile until you stepped forward to receive us on Day 1. A big thank you for never failing to acknowledge our presence every time we walked past the Front Desk, your sunny smile has definitely filled every corner of the lobby we cannot deny. Thank you for taking the trouble to fix our WIFI issue together with Partono and an IT colleague late that night, only gratitude in our hearts were felt. Until we meet again, let's go & eat nasi goreng together!! ☆ Rahani - my magic hands masseur for 2 days, melting every bit of tension in my muscles away in perfection with her orchestral movements!! Thank you for taking care of my personal needs in such a delicate manner. As we look forward to revisiting the resort very soon, we want to shout out loud a BIG thank you to every staff who strive to do their best for us and every guest. Truly the staff team at the resort deserves every praise in creating beautiful memories for the guests and "with" us. "It feels so unreal to be interacting with you all once again! We love you all, keep well always!"…
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded today
Dear husky210175, Warm island greetings from The Residence Bintan! Thank you again for staying with us and writing such a fantastic review on this forum. Glad to learn that you thoroughly enjoyed your stay with us and that we managed to keep you engaged throughout. We are truly humbled to learn that we lived up to your high expectations that we always aim to offer our guests and that every team member was able to recognise you by your name. Indeed, our farm is getting a lot of attention and undoubtedly offering cheerful memories. We will convey your gracious appreciation to all who extended their warm and genuine care during your stay, thank you again for staying at our Residence. Kind Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a lovely stay at The Residence Bintan, the quality of service once I arrived at the Bintan ferry terminal to arriving in style at the resort. I highly recommend the food during your stay at The Residence, a culinary experience worth the calories, and of course to the wonderful, lovely staff for their dedication and efficiency. I will come back again, this time for leisure purposes.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded today
Dear Miri Y Selamat Sore from The Residence Bintan! We are grateful to receive your fantastic review on this forum, thank you for writing about your stay experience. We enjoyed reading your comments about our quality service, overall culinary offerings and efficient team. We look forward to welcoming you back to our Residence soon, wishing you a pleasant week ahead. Terima Kasih! Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited the residence over SG national day weekend and had a very relaxing stay. Pros- -Complimentary pick up from the port- the team were still waiting even after being in the immigration queue for 2+ hours -All the free activities, I loved starting the day with morning yoga, SUP and Sambal making classes -spacious beautiful rooms -the most friendly and welcoming staff -live music in the evenings at the bbq banquet and pool bar was beyond fantastic Cons- - far from ferry port (either 45 mins or 1.5 hours) -food and alcohol are not cheap - service was really not good enough for a 5* hotel- wrong food orders, waited over an hour for starters in one restaurant, breakfast was a shambles with no fresh food and waiting 30 minutes for a cappuccino. (This is what really let the hotel down..the staff were trying their best but clearly struggling with demand) Despite the service I would still return to the residence and recommend it for a short break.…
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Get the ferry to tanjung Pinang for a shorter transfer to the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded today
Dear sou1686, Sunny island greetings from The Residence Bintan! Thank you for sharing your review on this forum, we appreciate your time. Your gracious comments detailing our engaging activities, spacious rooms, warm hospitality, and live music is well-received. We like to acknowledge your constructive feedback on our restaurant service and culinary offerings, rest assured, we will look into it with the utmost attention. We look forward to serving you again, thank you for spending your holidays with us. Sincere Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m here now and just want to say thanksgiving Zul from the Dining Restaurant. It’s my wife birthday yesterday and Zul presented her with a delicious birthday cake. Even conspired with ,e to pretend that a cake is not available and then surprised her. Thanks for a memorable trip.
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Date of stay: July 2022
Value
Location
Service
Room Tip: Good sea view. Centralized services
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 2 weeks ago
Dear GlobeTrotting788216, Island greetings from The Residence Bintan! Thank you so much for writing about your stay experience. We will pass on your compliments to Zul for his exemplary services and for making the special occasion a memorable one. We look forward to welcoming you back to our Residence again, wishing you a pleasant week ahead. Island Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time staying at The Residence Bintan and had a wonderful experience. The staff was warm and friendly, our beach front villa exceeded our expectations and the facilities kept us occupied with lots to do.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 3 weeks ago
Dear JulianC1933, Sunny island greetings from The Residence Bintan! The title of your review summary says a lot about your wonderful stay with us. Glad to learn that we exceeded all your expectations and that our offered activities and services kept you busy throughout your stay. We believe in serving our guests with the utmost professionalism and genuine care, great that you felt the same. Thank you for staying with us, wishing you a pleasant week ahead. Cordially, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came to this hotel for 1 night with my family, it was a great experience. All of the staffs are so friendly and polite especially Mr Partono, Erick and Mustika and Rio from the reservation team and all of the front office staff. Also thanks to Giri at the pool bar for a great service. The room was big and good for family and friends. Definitely will come back again. Thank you!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 3 weeks ago
Dear Sandynovris, Selamat Sore from The Residence Bintan! Thank you so much for sharing your fantastic review on this forum, we thoroughly enjoyed reading it. Your gracious comments highlighting our warm hospitality, spacious rooms and top-notch service are well-received. We will convey your praise to Partono, Erick, Mustika, Rio and Giri. We look forward to serving you again, thank you for staying with us. Sincerely, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fantastic week at The Residence with our family of 2 parents and 3 kids (5, 9, 12) Great accom, facilities, grounds, food, kids' club and wonderful staff - so hospitable Would def consider returning.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 4 weeks ago
Dear AusAbroad76, Sunny island greetings from The Residence Bintan! Thank you for expressing your stay experience in words. We thoroughly enjoyed reading your comments about our spacious rooms, modern facilities, engaging kid's club and warm hospitality. We look forward to welcoming you back to our Residence again, thank you for spending your holidays with us. Kind Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$143 - US$224 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandGalang Batang
NUMBER OF ROOMS
127
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Claim Your Listing Frequently Asked Questions about The Residence Bintan
What are some of the property amenities at The Residence Bintan?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Residence Bintan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Residence Bintan?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Are there opportunities to exercise at The Residence Bintan?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Residence Bintan have an airport shuttle?
Yes, The Residence Bintan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Residence Bintan have airport transportation?
Yes, The Residence Bintan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Residence Bintan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Residence Bintan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Residence Bintan?
The staff speaks multiple languages, including Indonesian and Malay.
Does The Residence Bintan have any great views?
Yes, guests often enjoy the ocean view available here.