Galang Batang, Bintan Regency, Riau Islands Province 29153 Indonesia
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Lowest prices for your stay
US$191
Free cancellation until 12/02/23
Reserve now, pay at stay
US$191
Free cancellation until 12/02/23
Reserve now, pay at stay
US$191
US$124
Booking.comUS$158
TravelocityUS$191
Official SiteUS$143
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 2 hotels in Galang Batang
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Value
Travellers' Choice
A hidden oasis where elegance and nature spectacularly combine; nestled amidst lush natural wilderness and fringed by the South China Sea on the south-eastern shore of Bintan island, this idyllic resort is just a 55-minute ferry ride from Singapore yet a world away. The 127-room resort has simplicity and sophistication at its heart. The 22 exquisite one-bedroom beachfront villas, 80 one-bedroom vista and garden terraces, 15 one-bedroom Deluxe Sea View Villas and 4 opulent two-bedroom villas combine to offer the utmost privacy and an escape from the everyday - a place to both unwind and indulge. Three restaurants and bars, including traditional Indonesian dishes and Pan-Asian cuisine at signature restaurant Rica Rica, offer an innovative twist on local cuisine. The Spa with treatments by ila is home to eight private treatment rooms with plenty of serene views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Canoeing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Indonesian, Malay
Location
Contact
Galang Batang, Bintan Regency, Riau Islands Province 29153 Indonesia
Getting there
Car HireSee all Galang Batang car hire
575Reviews48Q+A82Room tips
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We booked the Sanctuary room for its view. There is no regrets even though the weather is trying to jeopardize our luxury. Whatever the weather is, the breathtaking view from the room is 2nd to none. The cheerful staff, the tranquil environment is the perfect place to recharge.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 4 days ago
Dear 964aaront, Warm island greetings from The Residence Bintan! Thank you so much for expressing your stay experience in words. We thoroughly enjoyed reading your review about the breathtaking views from the scenic sanctuary villa, serene surroundings and warm hospitality. We look forward to serving you again, thank you for staying with us. Island Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
From Batam, we got a speedboat (PT Cahaya Mulya) from Telaga Punggur Batam to Tanjung Uban Bintan. The transport time was less than 30 minutes and less than 10SGD for two people. The only drawback was that you are packed like a sardine into a boat that holds approximately 50 people. NO social distancing. No regard for others. No wonder Indonesia is still having a problem with the Covid cases. The Residence offers transport from Tanjung Uban to the resort for 600000IDR which is expensive considering we got a driver for half that. Travel time, approx hour and a half to the resort. Upon arrival, we were welcomed by the staff - very friendly and courteous. All the staff wearing face masks, gloves, and face shields - thank you. Gorgeous room (307) with all the modern amenities. The view was picture-postcard perfect from the deck and plunge pool. We were close enough to the shoreline that even from lying in bed and with the sliding glass doors open, we could enjoy the waves on the beach and the sea breeze. The only annoyance was the neighbours with the screaming kids. I understand laughter and having fun - but screaming like banshees and the crying was unnecessary. Same during dinner. Clearly, their culture and manners lack the respect to be around others. Great food options, both western and asian. The wine list was extensive and expensive - more than 150% more than you would pay going out in Singapore. Overall - didn't want to leave.…
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Date of stay: February 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 28 Feb 2021
Dear onefoottwofoot, Warm island greetings from The Residence Bintan! The title of your review summary says it all about your relaxing stay with us. Thank you so much for taking your time writing this fantastic post for us. Your complimentary words highlighting our warm hospitality, strict adherence to health & safety protocols, and scenic deluxe sea view villa with uninterrupted views of the South China Sea are very well-received. Our culinary team will be delighted to learn about your gracious praise too. We feature an extensive, elaborate and hand-picked selection of wine labels that compliments our offered cuisines very well. Given the tax regulation within the region, our wine selection exerts good value for money concept and variety that is hard come by in this part of the island. We like to acknowledge your feedback on our rental car charges and privacy around the villa. Please do let us know about your future travel plans, and we will ensure that these matters are well looked after to make your stay even more comfortable with us. Thank you so much for staying with us, and we look forward to serving you again. Sincerely, Rajeev Paul Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very highly recommended. Friendly and cheerful staff, Comfortable room with good amenities, had a very relaxing stay. Nice pool, great for taking photos. Only downside I can see is the wifi strength in room.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 4 days ago
Dear xiutian, Selamat Siang from The The Residence Bintan! We are grateful to receive your glowing review on this platform. Glad to learn that you enjoyed our warm hospitality, comfortable rooms, amenities and scenic views. We like to acknowledge your feedback on our wifi services, rest assured, we will look into it. Wishing you a pleasant week ahead, thank you for spending your holidays with us. Cordially, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I recently took my family to this secluded resort for a family bonding, and it exceeded all of our expectations. The resort is tucked away in a beautiful and peaceful location, perfect for getting away from it all. The accommodation was perfect for our family, with spacious and well-appointed rooms, and all the amenities we needed. The staff were incredibly friendly and accommodating, and went out of their way to make sure our stay was enjoyable. We especially loved the amenities and activities offered, from the kids teepee, coloring sets, bedtime story with local sweet, In-villa Afternoon Tea to ATV to the nearby trails, it was a great way to spend quality time with my family. The food was delicious, and we particularly enjoyed dining on the Dining Room terrace overlooking the stunning views of their main Pool Bar. I highly recommend this resort to families looking for a relaxing and memorable getaway. We can't wait to go back once more!…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 4 days ago
Dear rcphotodiary, Sunny island greetings from The Residence Bintan! The title of your review summary makes us all very proud here, thank you so much for taking the time to write this fantastic review for us. Your appreciative words highlighting our serene location, well-appointed and spacious rooms, warm hospitality, sumptuous culinary offerings, numerous on-site activities and thoughtful amenities are well-received. It is always a pleasure hearing from our return guests, thank you for staying with us again. Sincere Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is secluded ie. far away from the ferry terminals and Tanjung Pinang. It is therefore an option if you just wish to stay put in one place and relax. I had an overall pleasant stay, but would have relaxed better if I had more time there. For a short stay, it’d be wise to factor in the travel time and decide if it’s worth your while – it took us more than 4h of travel each way. Traveling to Tanah Merah ferry terminal, needing to arrive 1h before boarding, 1h on the fast ferry, then another 75min on the resort shuttle bus. As the resort is relatively new, the facilities and surrounds are mostly clean without much wear and tear. The bicycles need to be better maintained however, 2 bikes I tried had loose seats and a 3rd had a flat tire. As others have mentioned, be prepared to pay – the spa treatments and meals were expensive and the latter frankly overpriced. Dinner buffet at the Dining Room cost us approx. SGD$120 per person with average quality ingredients and the food was not even tasty. However the biggest let down was actually the service, which veered between surprisingly good and disappointingly bad. The pickup service at the Bintan ferry terminal was straightforward, as The Residence is the first lounge on the left after exiting customs. It was nice to get a cold towel, water, cookie and wifi on the shuttle bus. (However do note that these were absent on the return shuttle bus…) Unfortunately my problems with the service began from the check-in process, as the person checking us in said that we could not walk from our room to the spa, pool or restaurants but had to take the buggy! And that we should expect to wait 15-20 minutes each time for a buggy. I had requested in advance for a room nearer to these facilities, as one of us has difficulty walking long distances, so this was an unpleasant surprise. I then asked him to point out our room location on the resort map, but he could not tell us. Fortunately after arriving via buggy to our room, I realized that we had in fact been given a room close to the restaurants and pool. It is also possible to walk around the resort, and to climb a couple flight of stairs to get from the pool area to the reception. Despite booking for 3 persons, our room had only 2 sets of cups and glasses. It always took a fair bit of time, more than 30 minutes for our requests to be answered eg. extra cup, adaptor etc. There’s a huge bath tub in the room, but despite calling reception twice and waiting for more than an hour, nobody got back to me about the bath salts requested so I gave up and just showered. The pool area ran out of towels, but I could not get anyone to bring more towels. At check-in I was supposed to be notified via Whatsapp about the resort facilities and dinner menus but did not receive any messages even at 6pm after calling reception twice. Dinner staff had conflicting information about whether drinks were included in the buffet. On the other hand, almost all the staff were polite and smiling. I really liked that the staff we met around the resort took the initiative to ask us if we needed directions, booked yoga for me, and volunteered information about the fireworks. I also appreciated the manager attempting service recovery at check out by giving me a bag of bath salts. I really hope the staff can be better trained and the food improved, which would then elevate the resort closer to a true 5-star experience.…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 4 days ago
Dear s-myluvtotravel, Selamat Pagi from The Residence Bintan! Thank you for sharing your review on this forum. We are saddened to learn that we did not meet your expectations on this occasion. Please accept our apologies for the service shortfalls that occurred during your stay. We take our guest feedback constructively, and it is our intention to improve on the shortfalls. Allow us to clarify certain aspects mentioned in your review. Our offered rates are very competitive compared to other similar establishments on the island. The arrival and departure in-vehicle amenity differ, as it is meant to serve different purposes, but water and wifi are offered as standard in-vehicle amenities. Although your stay was affected by the overall poor communication, we took joy in reading that you liked the services offered by several team members who took the initiative to make your stay comfortable. Thank you for staying with us, we wish you a pleasant week ahead. Sincerely, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked the beachfront one bedroom villa for 3 nights. Has a nice private pool. Great resort with enough amenities for a family to have fun and chill without having to venture elsewhere. We swam, hung out at our pool, jet skied and took the ATV on a swampy terrain. Friendly and helpful staff like Octa ( front desk) , Ros and Partono ( buggy service ), Renny ( Spa manager) , Henang ( ATV instructor), Merry and Tina from Richa Richa made it a great and memorable family vacation. We will definitely return fur another vacation.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 1 week ago
Dear freddys888, Island greetings from The Residence Bintan! Thank you so much for expressing your stay experience in words, we enjoyed reading your fantastic review on this forum. Your appreciative comments highlighting our private pool villas, adequate amenities, numerous on-site activities, and warm hospitality are well received. We will definitely extend your compliments to Octa, Ros, Partono, Renny, Henang, Merry and Tina. Thank you for spending your holidays with us, we look forward to serving you again. Island Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went there for 3 days during Chinese New Year and it was a pleasure! Staff is very kind and reliable. I am allergic to gluten and they were knowledgeable and careful. They even cooked gluten free bread which was delicious. Room are clean which is something very important. Would highly recommend it!
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 1 week ago
Dear 000caro00, Selamat Sore from The Residence Bintan! Thank you so much for spending the time to write this review for us, we appreciate your time. Glad to read that we managed to exceed your expectations during the festive season. It's pleasing to learn that you found our team members very reliable and that our overall cleanliness made a positive impression on you. We will extend your compliments to our culinary team. Thank you for highly recommending us, we look forward to serving you again. Sincere Regards, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Such a wonderful experience. Beautiful people, and a beautiful place. I was made to feel so welcome by all of the staff. There’s lots of activities to get involved in, I spent most of the time at the pool bar! Made a lot of new friends. The Indonesian people are fantastic.
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Date of stay: January 2023Trip type: Travelled solo
Room Tip: It’s a rural area, it’s about an hour from the ferry terminal on Bintan, where you’d get the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 1 week ago
Dear Roam53104262759, Warm island greetings from The Residence Bintan! Thank you so much for writing such a fantastic review for us, we appreciate your time. We believe in serving our guests with the utmost professionalism and genuine care, glad you felt the same throughout your stay. Your gracious words appreciating our warm hospitality, welcoming team, and picturesque pool bar are well-received. We look forward to welcoming you back to our Residence, wishing you a pleasant week ahead. Terima Kasih! Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place, the food, and the service was perfect, i like the vibes in this place its very chill and calm. Also have so many games suit for family vacation, im probably gonna come here again..... 10/10
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 1 week ago
Dear SyahVacation, Selamat Siang from The Residence Bintan! Thank you so much for writing about your stay experience, we thoroughly enjoyed reading your review. Glad to learn that you liked our serene surroundings and culinary offerings and that our warm hospitality made your holiday very much relaxed. We look forward to seeing you again, wishing you a pleasant week ahead. Sincerely, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you to the amazing team & hospitality shown to us especially the staff & the male therapists (Sorry I don't recall his name) at the Spa !!! also, the gym was very clean & well equipped to try & keep the overeating at bay! The choices of food available and the taste were amazing, catering for both local & western options We came here with the sole purpose to unwind & relax for a few days, which was achieved. Thank you All
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Date of stay: December 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rajeev Paul, Other at The Residence Bintan
Responded 1 week ago
Dear Mongdori, Island greetings from The Residence Bintan! Thank you so much for posting your fantastic review on this forum, we appreciate your time. Your gracious words highlighting our caring and genuine hospitality, overall cleanliness, well-equipped gym and sumptuous culinary offerings are well-received. Glad to learn you manage to relax and unwind in our serene surroundings. We wish you a pleasant weekend ahead, thank you for spending your holidays with us. Cordially, Rajeev Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$158 - US$213 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan IslandGalang Batang
NUMBER OF ROOMS
127
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Claim Your ListingTHE RESIDENCE BINTAN (S̶$̶3̶2̶4̶) S$167: UPDATED 2023 Resort Reviews, Price Comparison and 1,655 Photos (Bintan Island, Riau Islands) - Tripadvisor
Frequently Asked Questions about The Residence Bintan
What are some of the property amenities at The Residence Bintan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Residence Bintan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Residence Bintan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Are there opportunities to exercise at The Residence Bintan?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Residence Bintan have an airport shuttle?
Yes, The Residence Bintan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Residence Bintan have airport transportation?
Yes, The Residence Bintan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Residence Bintan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Residence Bintan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Residence Bintan?
The staff speaks multiple languages, including Indonesian and Malay.
Does The Residence Bintan have any great views?
Yes, guests often enjoy the ocean view available here.