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This place is unbelievable, the nature surrounding us was unforgettable, the facilities are private and well decorated, in the middle of nature, with all the amenities. Great place to learn about rainforest and wildlife, observe and meditate. The walks are beautiful and well indicated. Staff...More
It may have been five star once but our cottage looked tired. It looked like the kitchen was modernised. However, the floor timbers ran in opposite directions and looked like an amateurish job. It did not look professional at all. The balcony doors and screens...More
4 Thank 243ejr
Response from crystalcreekrr, General Manager at Crystal Creek Rainforest RetreatResponded 11 November 2016
It was with sadness that we read your review; it is never a good day when one of our guests, is not happy with their experience. We take customer satisfaction seriously and would be very happy to discuss your, stay with you. I...More
We stayed in the Tamarind Bungalow for 3 nights. The room was lovely - gorgeous rainforest view from the bed, the spa, the lounge, the deck, the kitchen. Felt very private. We did see 1 or 2 couples through the trees, heading down to the...More
Spent two nights in a luxury mountain view lodge celebrating our anniversary and we were both blown away by our room and the amazing view - we felt like we were on some tropical remote island high up in the trees. The solar heated pool...More
The bungalow wasn't clean properly. We found blod on the bed couchion, very dirty bathroom's door and cobweb on the walls. Also, glass on the floor and my partner cut his foot.
They just asked "sorry" to us.
It's a 5 stars hotel, they have...More
Response from crystalcreekrr | Property representative |
You are right that the Mountain View Lodge pools are solar heated and will not be warm enough in winter. They do have amazing views and big two person marble bath which also has great views. The pool at Cedar Lodge will... More
You are right that the Mountain View Lodge pools are solar heated and will not be warm enough in winter. They do have amazing views and big two person marble bath which also has great views. The pool at Cedar Lodge will be about 28 degrees (please note that it is not an outdoor Jacuzzi). The Glass Terraces are always very popular. We are fairly heavily booked so it will depend on what is available on the dates you would like to visit. \
Please do not hesitate to contact our reception if you have any queries.
Mark van Renen
General Manager Crystal Creek Rainforest Retreat