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Hotel Hacienda Morelos

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Hotel Hacienda Morelos
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328 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Champaign, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

My daughter and I arrived for our reservation on Nov. 19, 2016, but the hotel was closed for renovation! I had made our reservation in September with Hector - he said nothing about upcoming renovations or the hotel closing. And I was never contacted about our reservation being cancelled. The people at the hotel on Nov. 19 said that Hector... More 

Helpful?
1 Thank Karen C
Denver
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2016

My wife and I were supposed to stay here 3 weeks from now (Nov 5th- Nov 12th 2016). I called Expedia to get some more details only to find out second hand that they are doing renovations and we are going to be re-directed to another hotel. We had personally checked out Hacienda Morelos our last time to the area... More 

Helpful?
2 Thank sean s
Level Contributor
9 reviews
3 hotel reviews
Reviewed 1 September 2016

The hotel has potential, but comes off as past its prime, doing the minimum necessary for unkeep and being lazy given its apparent lack of competition. It's true that there was Wi-Fi, AC units, free parking and the hotel is beachfront, but the spaces all felt rundown and uncared for, like time had taken its toll on a maybe a... More 

Helpful?
Thank Amy R

Travellers are raving about these Puerto Morelos hotels

Opp
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2016 via mobile

We stayed here last month for a short vaca. For the price, we thought it was perfect. It was spotlessly clean, the AC worked and the bed was good. Of course, the view was beautiful. We also enjoyed the free breakfast every morning. The location was perfect, we walked to town everyday. The hotel also has a dive shop that... More 

Helpful?
3 Thank Robin L
Washington DC, District of Columbia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 July 2016

Our room was poor. The door knob to the balcony was broken. There were holes in the wall where a TV used to be. The safe did not open. The bathroom had a tiled floor, but no towel for the floor or bath mat and the shower was not closed, so the floor was dangerously wet. We asked for towels... More 

Helpful?
Thank MSSwhy
Angel262, Gerente at Hotel Hacienda Morelos, responded to this review

Thank you for your opinion. More 

Ft Myers Beach, Florida
Level Contributor
173 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 13 July 2016

We entered Puerto Morelos with no reservations. We only researched places before coming to town. We visited a couple other hotels and decided on Hotel Hacienda Morelos. It is very close to the town's square and was good enough for a night. The night's stay was 1100 pesos or approximately 63 USD. They Do Not take credit cards. Our room... More 

Helpful?
4 Thank Anthony S
Arlington, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2016

We stayed a week and loved this beautiful view from our room. The employees were extremely sweet. Love you Carlos and the guys from the bar, restaurant. We went snorkeling and fishing and had a great time. It was very humid in May but the pool was nice, wish it had steps going into it, as I'm overweight with bad... More 

Helpful?
2 Thank faye b
Festus, Missouri, United States
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 June 2016

Very friendly staff, no hot water, room was clean but outdated . Constant repairs on facility. Don't pay the full price use a discount booking. Quiet place to relax in this village. Not the big night life of cancun.

Helpful?
1 Thank Keith Y
London
Level Contributor
217 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 11 April 2016

The hotel has seen better days. It has comfortable but basic rooms in need of refurbishment. From the smallish entrance hall, there is a bar and restaurant, and then a nice terrace. The terrace overlooks a small beach and the Caribbean, so the location is the real bonus, with the coral reef in the distance and many birds flying past.... More 

Helpful?
1 Thank Diomedia
Angel262, Gerente at Hotel Hacienda Morelos, responded to this review

Thank you for your opinion we will work about the service in the meals, we are remodeling the rooms. We apreciatte very much your opinion. More 

Pembroke Pines
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 March 2016 via mobile

My husband and I needed to spend one night close to the airport in Cancun. This was a last minute decision. We used a site to find express deals and chose an unknown hotel that this site claimed as three stars, comparable with Holiday Inn Express and Sheraton. After paying we found out it was this hotel. We checked its... More 

Helpful?
1 Thank Soraya M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Find sun soaked tranquility. A secluded haven nestled on white sand beaches in an all year long summer. Expansive views to the Caribbean Sea and just a few yards from the second world largest coral reef barrier. A refuge for those travelers who knows where to experience an affordable and Idyllic Caribbean vacation. Come discover the essence of Hacienda Morelos, with relaxed tropical interiors and an intimate terrace emanating sensations that are timeless, unforgettable and passionately low-key. A peaceful hotel situated in the down town of this vibrant coastal village and less than a few steps walking from one of the most beautiful beaches in the Mexican Caribbean. ... more   less 

Additional Information about Hotel Hacienda Morelos

Address: Av. Rafael Melgar Mza.2 Lote 5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $117 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda Morelos 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#17 On the Beach Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Morelos staff and other travellers.
22 questions
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Questions? Get answers from Hotel Hacienda Morelos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“call ahead to make sure of what your going to get room wise”
 of 5 bubbles O3359MKseans, 17 Oct 2016 | Read review
“Maybe try to get a walkout room to the pool.”
 of 5 bubbles 176anthonys, 13 Jul 2016 | Read review
“ground floor is best for access to car park and beach.”
 of 5 bubbles KayDee-Essex, 24 Mar 2016 | Read review
“ask for rooms downstairs if you want direct access to pool.”
 of 5 bubbles 565alejandrap, 18 Mar 2016 | Read review
“Take a 2nd floor room.”
 of 5 bubbles MelvaP436, 16 Mar 2016 | Read review
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