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Hotel Hacienda Morelos

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Hotel Hacienda Morelos
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350 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Boise, Idaho
Reviewed 14 February 2017

We stayed one night in room 202. Very clean, nothing fancy, large balcony right above the pool, good shower and air conditioner. Friendly staff at hotel and at the bar. would have been nice to be able to charge drinks to the room. Just a couple of short blocks to everything puerto Morelos has to offer. Cons-room was dated and...

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Helpful?
Thank bfeo
GerenciaHMB, General Manager at Hotel Hacienda Morelos, responded to this review

Dear Mr. Bfeo, Thank you for your comments, we appreciate them a lot, they provide us with good feedback to improve our services. We hope we have the opportunity to host you again on your next visit. Luxury Regards Karina Jimenez General Manager

Reviewed 28 January 2017

Our first time in Puerto Morelos and we felt very welcomed. The room was clean and offered a lovely view. Unfortunately, there wasn't a refrigerator or safe in our room. The bar and restaurant downstairs offered some delightful food, but they did keep the music quite loud, so often we eat on our balcony. The beach was grand !

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Helpful?
Thank Sali W
GerenciaHMB, Manager at Hotel Hacienda Morelos, responded to this review

Hi !!!! Thanks so much for your comments.We are glad you enjoyed our property. We hope to see you soon! It was great to have you with us! Strong & Fabulous Regards Nuria Costal Operations Manager All Collection Hotels

Reviewed 17 January 2017

I love this quaint sleepy beach hotel. I'm going to miss our view from our room...especially the morning sunrise. We loved the staff at Hacienda Morelos, especially Edgar! Loved meeting all the local and visitors from Canada, Ohio, Wisconsin, New York, and LA. Hotel is clean but no frills however very personable and staff is wonderful. Beach is great and...

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3Thank allypz
GerenciaHMB, Manager at Hotel Hacienda Morelos, responded to this review

Hi !!!! Thanks so much for your comments.We are glad you enjoyed our property. We hope to see you soon! It was great to have you with us! Strong & Fabulous Regards Nuria Costal Operations Manager All Collection Hotels

Orick, California
Reviewed 12 January 2017

We mostly chose this hotel due to its central location in Puerto Morelos, and it did not disappoint. It is a great spot, very close to most shopping, dive shops, and restaurants in Puerto Morelos. The hotel feels newer, nice and clean, and the staff was friendly. Our room was very nice, clean, and with a good ocean view. The...

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1Thank Justin L
GerenciaHMB, Director General at Hotel Hacienda Morelos, responded to this review

Dear Justin Really sorry for the delay to answer to you, It´s was a pleasure for been your host during your pleasant stay with us at the Beautiful Hacienda Morelos, our staff will be glad for your nice comments. please do not hesitated to contact us for any future stay. Luxury Regards Francisco Jorge Managing Director

Reviewed 10 January 2017 via mobile

In the end, we were satisfied with our stay. Word of warning… The price you have been quoted may not be the price they insist you pay upon arrival. Be sure to have the hotel send an email of confirmation with dates and price included. On a positive note the rooms were clean and well-kept, good housekeeping and wonderful dining...

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Helpful?
Thank D'lee J
GerenciaHMB, Manager at Hotel Hacienda Morelos, responded to this review

Hi !!!! Thanks so much for your comments. We hope to see you soon! It was great to have you with us! Strong & Fabulous Regards Nuria Costal Operations Manager All Collection Hotels

Reviewed 7 January 2017 via mobile

This little hotel is at puerto Morelos down town, with the most beautiful sunrise view I loved the quietness and friendly esa of the staff. The food is great and Mayte and Alejandra were great. Love the seafood at the restaurant.

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Helpful?
Thank Nuria C
GerenciaHMB, General Manager at Hotel Hacienda Morelos, responded to this review

Thank you for your response. We will be so happy to receive you in the near future. Sincerely. The managment.

Xi'an, China
Reviewed 6 January 2017

Overall, we were quite satisfied with the stay, it was a very large clean room with queen size bed. Hotel is on the beach, and has a swimming pool. Walking distance to the town center with coffee shops, restaurants and handcraft shops. Although one thing I had point out which was they really had loud music during the weekend. The...

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1Thank Zenayz
GerenciaHMB, Manager at Hotel Hacienda Morelos, responded to this review

Hi !!!! Thanks so much for your comments.We are glad you enjoyed our property. We hope to see you soon! It was great to have you with us! Strong & Fabulous Regards Nuria Costal Operations Manager All Collection Hotels

Waupaca, Wisconsin
Reviewed 1 January 2017

We could not have been happier than opening the door to our room and finding Paradise right there waiting for us! We had a little balcony overlooking the beach. We could hear the waves from our room all night as we slept. Breakfast every morning was on an open air patio, right next to the beach. We spent our days...

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2Thank laurelg726
GerenciaHMB, Manager at Hotel Hacienda Morelos, responded to this review

Hi !!!! Thanks so much for your comments.We are glad you enjoyed our property. We hope to see you soon! It was great to have you with us! Strong & Fabulous Regards Nuria Costal Operations Manager All Collection Hotels

Reviewed 26 December 2016 via mobile

This is my 2nd review about this hotel, and I'm writing it because I cannot retract my first 5-star one. This is our 5th stay here. So obviously we like the place. But, with new ownership and management, some things have changed for better, and more things have changed for worse. So, the positive first. The hotel has been just...

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Helpful?
1Thank Stoyan K
GerenciaHMB, General Manager at Hotel Hacienda Morelos, responded to this review

Dear Mr. Stoyan: Thank you for your comments, we appreciate them a lot, they provide us with good feedback to improve our services. We are sorry you encounter this inconviniences on your last visit. We hope we have the opportunity to host you again on your next visit. Luxury Regards Karina Jimenez General Manager

Champaign, Illinois
Reviewed 29 November 2016

My daughter and I arrived for our reservation on Nov. 19, 2016, but the hotel was closed for renovation! I had made our reservation in September with Hector - he said nothing about upcoming renovations or the hotel closing. And I was never contacted about our reservation being cancelled. The people at the hotel on Nov. 19 said that Hector...

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Helpful?
2Thank Karen C
GerenciaHMB, Manager at Hotel Hacienda Morelos, responded to this review

Hi !!!! Thanks so much for your comments. We are sorry for the inconvenience that you encountered. The hotel has a new administration and we would love to have you with us. Strong & Fabulous Regards Nuria Costal Operations Manager All Collection Hotels

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Find sun soaked tranquility. A secluded haven nestled on white sand beaches in an all year long summer. Expansive views to the Caribbean Sea and just a few yards from the second world largest coral reef barrier. A refuge for those travelers who knows where to experience an affordable and Idyllic Caribbean vacation. Come discover the essence of Hacienda Morelos, with relaxed tropical interiors and an intimate terrace emanating sensations that are timeless, unforgettable and passionately low-key. A peaceful hotel situated in the down town of this vibrant coastal village and less than a few steps walking from one of the most beautiful beaches in the Mexican Caribbean. ... more   less 

Additional Information about Hotel Hacienda Morelos

Address: Av. Rafael Melgar Mza.2 Lote 5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $99 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda Morelos 3*
Number of rooms: 30
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Also Known As:
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#2 Best Value Hotel in Puerto Morelos
#15 On the Beach Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Morelos staff and other travellers.
27 questions
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Wild Rose, Wisconsin, United States

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Questions? Get answers from Hotel Hacienda Morelos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms face the beach.”
 of 5 bubbles DCMike82, 13 Mar 2017 | Read review
“Third floor offers best view but 2nd floor rooms have private patios.”
 of 5 bubbles dougiep01, 15 Feb 2017 | Read review
“Second floor rooms have nice balcony.”
 of 5 bubbles 690tjaarts, 15 Feb 2017 | Read review
“All rooms face the ocean, even the ground floor rooms have a view of the ocean and sunrise 🌅”
 of 5 bubbles bfeo, 13 Feb 2017 | Read review
“Nicer views and ocean sounds on the top floor.”
  • Sunrise on our last day in Puerto Morelos
 of 5 bubbles saliw2017, 28 Jan 2017 | Read review
5 of 5