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Secrets Silversands Riviera Cancun

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Secrets Silversands Riviera Cancun
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9,780 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Silversands Riviera Cancun
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Showing 8,991: English reviews
Flagstaff, Arizona
Reviewed 5 days ago NEW

The service my wife and I received was great from the beginning, we wanted to upgrade our room since it was our anniversary, Alan at the front desk made it happen with style he had champagne and chocolate sent to our room. The room (3429) was spacious with beautiful views however it could use some rearranging tips for instance, the...

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Helpful?
Thank Buen1vida
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Buen1vida, Thank you for taking the time to share such a detailed overview of your stay at Secrets Silversands Riviera Cancun through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service...

Walnut Creek, California
Reviewed 5 days ago NEWvia mobile

Just came back last night from quick 4 nights get away to celebrate our anniversary.Service is great from the quick response of Luis Mungarro at the FB app to ensure we get a king bed suite and he accommodated our request . I can't say enough about the great customer service from every single person we met from the check...

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Helpful?
1Thank Bsaweres
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Bsaweres, Thank you for staying at Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to know that you had a great experience overall during your stay with us thanks to the costumer service from all our staff members. We will be happy to share your kind comments with all the team to...

Sioux Falls, South Dakota
Reviewed 6 days ago NEW

We chose this resort for our daughter's wedding because of the great reviews we read about Lizette the wedding planner for the resort. I cannot express enough how impressed we were with Lizette! The wedding was planned strictly through corresponding emails between her and our daughter. We were so impressed at how quickly she responded with answers to questions and...

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Helpful?
1Thank blwobig
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear blwobig, Thank you for staying at Secrets Silversands Riviera Cancun and for choosing our resort as your daughter's wedding destination. For us was a pleasure to hsot you for such a special time. We are glad to read that you are more than happy with the quality service from our Wedding Coordinators and the kind and on time service...

Chatham, Canada
Reviewed 1 week ago

We booked this vacation through Unlimited Vacation Club as Preferred members and were very happy with our stay. We spent most of our time relaxing on the beach - the drink service on the beach was great! If you like swimming in the ocean, the beach here isn't great for that - very rocky. The drinks were varied and quick...

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Helpful?
3Thank LikeNobodysBusiness
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear LikeNobodysBusiness, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at our resort. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much...

Reading, Pennsylvania
Reviewed 1 week ago

We just returned from our 2nd trip to Secrets Silversands - but it won't be the last. Everything was wonderful - pleasant check-in experience, meals, room, spa and OUTSTANDING service throughout the resort. Our room was spacious and clean with a oceanfront view.

Review collected in partnership with this hotel
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Helpful?
1Thank Christina173
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Christina173, Thank you for staying at Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to read that you had a most pleasent experience overall at the resort and that you will be visiting us again. Hope you can come back soon. Kind regards.

Nottingham, United Kingdom
Reviewed 1 week ago

As the title says this was our third time here. We arrived at the front door and were immediately recognised by one of the porters with a cheerful "Welcome home"!! Check in was friendly and seamless and we were given the specific room we had requested 6 months ago when we reserved. Great start!! Walking towards our room we were...

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Helpful?
3Thank PWM31
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear PWM31, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Silversands Riviera Cancun. We are overjoyed to read that you’ve enjoyed your stay, specially the welcome that our staff gave to you. Please be confident that we’ve shared your kind comments with our team as motivation to keep up...

Mississauga
Reviewed 1 week ago

PROS: Beautiful grounds and awesome staff - Pepe, Anna, Marya, Cecilia and the rest of the entertainment crew were AMAZING. Swim out room upgrade on main floor of building 1 was very nice. Love preferred club option for snacks/drinks. Multiple pools if you want something quiet or to be near all the action. Food is standard as per other Unlimited...

Review collected in partnership with this hotel
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Helpful?
2Thank MissLinna
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear MissLinna, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. With this said, we...

Yorktown
Reviewed 1 week ago

My birthday wish was to wake up here in CANCUN! It was fabulously refreshing and totally satisfying! The services was fantastic! The food was wonderful and the accommodations was top notch! Thank You!

Review collected in partnership with this hotel
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Helpful?
1Thank Ken S
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Ken S, Thank you for staying at Secrets Silversands Riviera Cancun. For us was a pleasure to host you, We are glad to know that you had a gret birthday experience during your stay. Hope you can visit us again soon. Kind regards.

London, United Kingdom
Reviewed 1 week ago

This hotel might have been really good in the past, but definitely not up to the last standards. The agency booked us a twin room instead of a double, so when we arrived we asked for a switch, but the receptionist had no intention to help us. So we've been escorted to that twin room, where a little lizard welcomed...

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Helpful?
Thank ConZultan
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear ConZultan, We appreciate the time that you have invested on writing an overview of your stay with us. Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a...

Reviewed 1 week ago via mobile

The staff was amazing and very friendly!! Carlos and Mayra felt like family by the time we left!! Love them!! Our waitress Mercedes was AMAZING TOO! Everything about this place was awesome except the ocean:... it wasn't the nicest beach area..

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Helpful?
4Thank Tori G
Luis M, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this review

Dear Tori G, Thank you for choosing Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to know that you had a great experience overall thanks to the service from our staff members. Hope to host you again soon. Kind regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $425 - $1,021 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#1 Family Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Silversands Riviera Cancun staff and other travellers.
1,147 questions
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6 months ago

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Questions? Get answers from Secrets Silversands Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lighting in the bathroom was great, but dim in the bedroom/living area. Loved the variety in the mini bar! My boyfriend loved the rain shower head.”
 of 5 bubbles LikeNobodysBusiness, 17 Feb 2017 | Read review
“All rooms large clean and comfortable. We prefer ground floor with own terrace and beds. Sea and pool views all available.”
 of 5 bubbles PWM31, 17 Feb 2017 | Read review
“We had a Junior Preferred Swim-out King - more than adequate for two adults. ”
 of 5 bubbles MissLinna, 17 Feb 2017 | Read review
“Rooms with walk out pools was nice but middle level rooms were quite cooler and romantic.”
 of 5 bubbles pamelawW6003MX, 16 Feb 2017 | Read review
“"Ocean View" means "Pool View" at Silversands”
  • This is the view from our
 of 5 bubbles BeachLovingWife, 15 Feb 2017 | Read review
5 of 5