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Secrets Silversands Riviera Cancun

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Traveller (11602)
Pool & Beach (2596)
Room & Suite (2194)
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Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“ratatouille”(379 reviews)
“veranda bar”(349 reviews)
“main pool”(1,264 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (11,742)
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10,762 results
Traveller rating
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2,246
619
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7,589
2,246
619
201
107
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2,811 - 2,815 of 10,762 reviews
Reviewed 26 June 2016 via mobile

My wife and I just returned from Cancun yesterday where we stayed at the Secrets Silversands Resort and I must say that they take the meaning of the word service to a new level. All of the employees from the grounds crew to the management...More

3  Thank stelpaul
Response from Martin J, Social Media Coordinator at Secrets Silversands Riviera CancunResponded 27 June 2016

Dear stelpaul, We would like to thank you for choosing our resorts as your host on your recent honeymoon gateway to Secrets Silversands Riviera Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on...More

Reviewed 26 June 2016 via mobile

This was the best vacation we have ever had. The hotel was everything we were hoping for and the entertainment crew really made it a memorable trip, especially Juan, Miguel and Stefy! Our favourite restaurant was Bordeaux. Thanks for the memories we hope to see...More

3  Thank Gary H
Response from Martin J, Gary H at Secrets Silversands Riviera CancunResponded 27 June 2016

Dear Gary H, Many thanks for taking the time to leave your kind words following your second stay with us at Secrets Silversands Riviera Cancun. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service...More

Reviewed 25 June 2016

I stayed at Secrets Wild Orchid in Jamaica and it was the best travel experience ever! We chose Silversands based on the great experience in Jamaica. The service at Silversands was good, not as good as the Jamaica resort. We had a "swim up" room...More

6  Thank Vacationloverct
Reviewed 25 June 2016 via mobile

We got married at the resort sight unseen and it was nothing less than perfect! The staff was the key to making the experience excellent. Anna Banana was the friendliest staff member by far. She always made us feel welcome. We hope to go back...More

Thank Amy R
Response from Martin J, Social Media Coordinator at Secrets Silversands Riviera CancunResponded 27 June 2016

Dear Amy R, One behalf of the staff and Management of Secrets Silversands Riviera Cancun, we would like to thank you for your confidence on choosing our resort for your destination wedding. It was a pleasure having you and we appreciate that you have taken...More

Reviewed 24 June 2016

My experience was phenomenal at this resort. We had great weather, the food was top-notch, and there was the perfect combination of fun/liveliness and relaxation/elegance. The poolside staff truly made our days enjoyable. Anna, "Ana Banana" was the most helpful poolside staffer. She went out...More

Thank rr23eagles
Response from Martin J, Social Media Coordinator at Secrets Silversands Riviera CancunResponded 27 June 2016

Dear rr23eagles, Many thanks for taking the time to leave your kind words following your recent stay with us at Secrets Silversands Riviera Cancun. We are delighted to learn that you had a great experience in our beautiful resort with your family.It is a pleasure...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$250 - US$464 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$250 - US$464 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (11602)
Pool & Beach (2596)
Room & Suite (2194)
Dining (1285)
Family and Play Areas (58)
Amenities (36)
Business Centre & Event Rooms (33)
Questions & Answers
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Alina Z
24 May 2018|
Answer
Response from Cindy B | Reviewed this property |
There are no bad buildings.
0
Votes
NanSea123
24 May 2018|
Answer
Response from Kat C | Reviewed this property |
We've stayed there for July 4th last year. It's quite a party. They put a lot of effort to make a special all day event in the main pool area. They build circus-like structure in the pool and have a water show with acrobats... More
1
Vote
jp5863
21 May 2018|
AnswerShow all 2 answers
Response from Anahi A | Property representative |
Dear jp5863, We don't serve lobster, it is an upcharge of 30 USD per lobster. Thank you for contact us. Best Regards.
0
Votes
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Room Tips
"Free upgrade when you book through BA"
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"Do NOT get building 5...smells and is loud."
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"Ocean view is worth the upgrade. Bottom floor swim out is great but can be a little louder in the evening if..."
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"Block two is good, near to everything but not too near to be bothered by noise"
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