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Secrets Silversands Riviera Cancun

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Traveller (11661)
Pool & Beach (2601)
Room & Suite (2199)
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Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“ratatouille”(392 reviews)
“veranda bar”(355 reviews)
“el patio”(615 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (11,828)
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Traveller rating
7,631
2,265
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7,631
2,265
630
202
108
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2,821 - 2,825 of 10,836 reviews
Reviewed 11 July 2016

Food was great. Drinks were even better. Service was top notch with the staff. Great sand volleyball action. Beach is small and rocky but still was able to enjoy the ocean and it's waves. What really surprised me was how close everything was to each...More

2  Thank elettro80
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 12 July 2016

Dear elettro80, Thank you for this heart-warming review, we are more than happy that you took the time to share with us your great experience at our resort. We are proud to learn that your vacation was pleasant thanks to our resort and staff, and...More

Reviewed 11 July 2016

We were in a crazy group of 30 celebrating three birthdays. The staff put up with us and were attentive to every need. Alejandro's poolside service was awesome, I think he was nearby all day long and normally you have to hunt someone down for...More

2  Thank DallasCFP
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 11 July 2016

Dear DallasCFP, It is a pleasure to read through such a nice overview of your visit to Secrets Silversands Riviera Cancun. We sincerely appreciate the time invested on writing this review. We are very happy to learn that your stay in our resort was a...More

Reviewed 11 July 2016 via mobile

We just returned from our 4th vacation in Mexico! This however was our BEST trip thus far!! We stayed 12 days at The Secret Silversands and enjoyed every single moment and aspect of the resort. The highlight of this trip was the Exceptional Entertainment Staff,...More

2  Thank Dana H
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 11 July 2016

Dear Dana H Thank you for taking the time to write and share your recent experience at Secrets Silversands Riviera Cancun. It is a pleasure for us to read that it was your best trip of your 4 times in Mexico. We will make sure...More

Reviewed 10 July 2016

When I first arrived at secrets silversands I was immediately greeted by the Porter who took my bags and brought me and my guest inside the building. We were given champaign and taken to the preferred club where we were greeted by Sandra and Itzel....More

1  Thank Nev M
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 29 July 2016

Dear Nev M, A big thank you for taking the time to share this review with us on TripAdvisor. It is truly a pleasure to read that your vacation was amazing thanks to Secrets Silversands Riviera Cancun and our staff. Be confident that Sandra, Itzel...More

Reviewed 10 July 2016 via mobile

We just recently visited Secrets Silversands July 2nd - 9th I think this was our 5th or 6th time there,we keep going back because we love all of the staff and the cleanliness of the property,and how they call you by name every time that...More

1  Thank Carolyn E
Response from Martin J, Social media coordinator at Secrets Silversands Riviera CancunResponded 12 July 2016

Dear Carolyn E, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post such a great review of your last experience with us. It was a pleasure being your hosts during your holidays...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$235 - US$475 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$235 - US$475 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (11661)
Pool & Beach (2601)
Room & Suite (2199)
Dining (1295)
Family and Play Areas (58)
Amenities (36)
Business Centre & Event Rooms (33)
Questions & Answers
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Jessica S
20 June 2018|
Answer
Response from dawnsdlite | Reviewed this property |
Sorry to say but no. You need to book an appt for that.
0
Votes
nax911
19 June 2018|
AnswerShow all 3 answers
Response from DowntownMinneapolis |
There was a gal that was part of the SilverSands Fan-Pages on Facebook that set it up recently. We were there in March and she messaged us to take pictures of the area they would be at. There are two fan-pages for SSS on... More
1
Vote
jp5863
18 June 2018|
AnswerShow all 2 answers
Response from Geoff B | Reviewed this property |
Yes, it is good though. Many choices and very fresh. Not particularly pretty however. Enjoy
0
Votes
Room Tips
"all rooms were pretty similar. don't spend on money on swim out or preferred...not worth it. all the..."
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"Pick ocean view"
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"Get a swimout room. We stayed in 4014. The location is perfect."
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"Away from elevators and main pool"
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