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Now Jade Riviera Cancun

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Unidad 26 Manzana 20 Lote 1-1 Sm.3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$343
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Traveller (11509)
Pool & Beach (2538)
Room & Suite (1615)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy eight gourmet dining options, six bars & lounges, 24-hour room and concierge service and so much more. The Now Entertainment team keeps the party going all-day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Bicycles available
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Green
Languages Spoken
English, French, Spanish
12940Reviews2005Q+A100Room tips
Traveller rating
  • 7,893
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Popular mentions
Maria M wrote a review Yesterday
Chicago, Illinois1 contribution
I was with my family at Now Jade the past week, and it was ABSOLUTELY AMAZING!!! To be honest they don’t have the best beach but you don’t even think about it when the entertainment team keep you busy with their activities like pool volleyball, zumba, aquaerobics and a lot more. Amara, Saúl and Leo was the best, thank you guys for your hard work. And also there is a teens club with video games and other activities for teenagers like foosball table, ping pong table and the air hockey table. For the little ones there is a kids club where my 7 and 10 years old was ALL THE TIME, Eli, Paty and Anna made an incredible job with them, they never wanted to leave we loved it. Restaurants are delicious, my favorite was the Italian and mi husband loved the Tepanyaki. Service in this resort is over the top, all the workers are smiling at all time. Edgar at breakfast was always gentle. I would recommend this resort 100% we will definitely come back.
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Date of stay: June 2021Trip type: Travelled with family
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Flyer38369998549 wrote a review Yesterday
1 contribution
The water at the beach was a murky green with tons of seaweed. No cabanas. Drinks were watered down and much of the food was practically inedible. The interior of the hotel was beautiful but the pool area was very average. The staff was friendly and welcoming however this was the worst beach vacation I have ever had. It was a tourist trap and I will never go back to Cancun. Definitely Cabo is a superior experience in every way.
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Date of stay: June 2021Trip type: Travelled as a couple
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Dawn R wrote a review Yesterday
Cleveland24 contributions9 helpful votes
We have stayed at a lot of all inclusives over the past 20 years. This was the 2nd least favorite. Easy to list as pros & cons. PROS: - Staff is fantastic, very friendly & accommodating - Room service was good - Rooms were clean & nice. Also soundproof & had darkening shades - Had Corona (much better than Tecate or other Mexican beers) - Staff seemed to speak fluent English which was helpful - The entire place was very clean - They grounds were nice (they were doing a lot of updating of flora as they are going to be closing & reopening as a "DREAMS" - Have a live band at the pool on Weds. , they need it EVERY day - French, Mexican & Asian restaurants were good - Entertainment staff was awesome & made things more fun CONS: - They allow LARGE GROUPS OF HIGH SCHOOLERS !!! The website says NO spring breakers or large groups. I was told the fine print was "as long as there is 1 adult in each room w/ them". Their behavior was not horrible, but they did a lot of shots & the bars would not replace the liquor once it was gone for the day. They also congregated by the bars so it made it VERY hard & long waits to get a drink. - The buffet was aweful... the food was horrible & hardly any choices - The buffet was never open for dinner - Limited to only 4 restaurants at night - Seaweed was unbearable... smelled horrible & could not even lay out on the beach - Liquor was not very good.. low to middle shelf at best - No nightlife - Music was aweful at the main bar (need better music at pool bar) - Italian restaurant was AWEFUL - Did I mention the LARGE groups & seaweed???? We did preferred buy would say NOT to waste your money on it... NOT worth the extra money Overall we made it fun... we had a fun group of 6 people celebrating a 50th bday. And people don't forget... TIP the staff (there was VERY little of that on this vaca we noticed). They work really hard & deserve it If you are looking for a cheap vaca, it may be worth it, however, we will be going back to our "nicer" all inclusive resorts next time.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Room Tip: Ocean View
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Chloe H wrote a review 14 Jun
1 contribution
So many good things to say about this resort! The staff is what made this trip so wonderful! The entertainment staff (Leo, Gabriel, Amara, and Darina) are so amazing and will make things so much more fun! We played beach volleyball, pool volleyball, and went to all the great shows at night! The staff was VERY covid safe and outgoing! The food was to die for! Seriously can’t express how much fun we had on this trip! My only complaints would be the rooms were a little worn and we couldn’t go to the ocean because of all the seaweed. I wouldn’t let that stop you tho! Seriously amazing!!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Anahi Acosta, Otro at Now Jade Riviera Cancun
Responded yesterday
Dear chloehB3078DF,77 Thank you for taking the time to share your overview about your recent stay at our resort. Our guest's feedback is truly appreciated in our constant commitment to improve our service levels. Our staff is working as quickly as possible to remove this extra seaweed as the ocean delivers it to us. How quickly the seaweed returns throughout the day is unfortunately up to mother nature. We thank you for your understanding. We encourage you to keep on sharing the great moments with family, friends and your social media contacts, nothing better than word of mouth recommendation. On behalf of everyone at Now Jade we sincerely thank you for choosing us. Best regards, Anahí Acosta Social Media Coordinator
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Megan C wrote a review 14 Jun
7 contributions
+1
Our Post-Covid vaccine trip! This resort is perfect for couples who want to get away from busy life and relax! Pros: - The entertainment team did a phenomenal job of keeping guests entertained! We played beach volleyball every day, twice a day. It was so fun! - The staff was extremely friendly and the service was on point. We never had to wait more than a few minutes for a drink. I've been to other all-inclusive resorts before and the bar service is usually pretty slow but this place was GREAT. They had so many waiters coming around for drink orders. - I really liked that once we said no to the timeshare presentation, they didn't push us (I will say they ask you about 4 times if you are sure but just say no, it's not worth wasting 3 hours of your trip) - Food is incredible! Cons: - Dress code is STRICT. We were not prepared - The location of the resort is very remote which has it's pros and cons but if you want to go into the city, you'll have to take an expensive cab ride - Poolside eatery is sooooo slow. I recommend just eating lunch at the buffet. Tips and tricks for this resort: - Bring a tumbler for your drinks (the ones in the gift shop were pricey) - See the shows they have going on every night, they are amazing! - Eat lunch at the buffet, the Poolside eatery takes FOREVER and they have better offerings inside. Just make sure men wear a T-shirt to the buffet, no tank tops allowed for males even for breakfast/lunch and women must have cover ups on. They WILL deny you entry - Unless you want to sit out on the patio at every restaurant in the heat eating hot food every night, make your dudes bring some pants and a button up shirt. The male dress code is very strict at all restaurants. Ladies, sundresses are great! - Beach is beautiful but very rocky, bring water shoes for sure!
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Date of stay: May 2021
Value
Cleanliness
Service
Room Tip: Higher the floor the better, we were on the 3rd floor and palm tree was blocking our entire view
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Response from Anahi Acosta, Otro at Now Jade Riviera Cancun
Responded 2 days ago
Dear TravelingPhotoWiz, Thank you for taking the time to write and share your recent experience at Now Jade Riviera Cancún. We are glad to read that you have enjoyed our staff’s attentive service and pool facilities. Please, be sure that we are already taking proper measures in the different areas mentioned in your review. We will work to make sure that such inconveniences will not occur again in the future. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in a not too distant future. Kind regards, Anahí Acosta Social Media Coordinator
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PRICE RANGE
US$173 - US$344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now jade riviera cancun hotel puerto morelos, now jade riviera cancun resort and spa, nh hotels puerto morelos, nh hotel puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
550
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Frequently Asked Questions about Now Jade Riviera Cancun
Which popular attractions are close to Now Jade Riviera Cancun?
Nearby attractions include Croco Cun Zoo (5.9 km), National Reef Park of Puerto Morelos (2.7 km), and Unico Beach (3.8 km).
What are some of the property amenities at Now Jade Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Now Jade Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Jade Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Jade Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Now Jade Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Now Jade Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Now Jade Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Now Jade Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Now Jade Riviera Cancun?
The staff speaks multiple languages, including English, Spanish, and French.
Does Now Jade Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.