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Av. Javier Rojo Gomez Norte SM-02 MZ-25 Lt 1, Puerto Morelos 77580 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (290)
Pool & Beach (61)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 15/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Fives Oceanfront
Updated 15/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
In direct contact with nature, The Fives Oceanfront is located in front of the Puerto Morelos Reef National Park. This magnificent site is part of the barrier reef known as the "Great Western Atlantic Reef Belt" (also known as the "Great Mayan Reef"). Just a few minutes from Playa del Carmen, you will find a very scenic town called Puerto Morelos, which preserves part of its original essence as a fishing village. From the sea to your table. You will taste delicious fish and seafood courtesy of a cooperative agreement with the local fishermen. Immerse yourself in the striking underwater environment in one of the most diverse destinations for snorkelers. You will be able to appreciate 360º ocean and mangrove views from a breathtaking rooftop. Taste the delicious Mexican Omakase style cuisine with inspirations from Mexican cantinas in this fabulous place. Have a nice walk along the beautiful beach between the soft white sands and the crystalline waters of the Caribbean. Discover assorted culinary offerings, with fresh and healthy ingredients of Caribbean dishes such as the Romarley Beach House, an innovative food concept. Great connectivity. It is the only one of its kind in the area, just 20 minutes from the airport. You will find yourself face to face with the majestic ocean due to the exceptional views you enjoy from the top of your room. Explore a variety of 1, 2 and 3 bedroom residences with private terraces including a plunge pool overlooking the ocean. Upon entering this space, you'll marvel at the contemporary and creative design with Boho-Chic details. Take it down a notch in the infinity pool to relax, exercise and cool off after an adventure-filled day. Kick-Off your day invigorated with a cup of coffee from our Marley Coffee station. If you're joining us for a longer stay, this residential space is ready to accommodate your every need for both relaxation and work.
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Room & Suite (52)52
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Pets Allowed ( Dog / Pet Friendly )
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Water sport equipment rentals
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Sofa bed
Complimentary toiletries
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available
181Reviews17Q+A16Room tips
Traveller rating
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Popular mentions
TravelSuga wrote a review 14 Jun
4 contributions
We arrived on Wednesday, June 9th. The hotel appeared to be nice and has a lot of potential to be GREAT! After checking in and confirming that we booked via AMEX Travel, we were walked to our room with an "Ambassador". Once getting to the room - it was NOT the room we booked online. We booked an Oceanfront room and was checked into a street view room - NO THANKS! We had to show proof of our reservations and they moved us to a "partial oceanfront room". The Ambassador goes on to tell us about a free breakfast they are offering and we had to be in the lobby by 8am. During the breakfast someone would talk about the other Fives properties. We kindly told him we were not interested in any type of timeshare. He ensured it was NOT a timeshare, okay. Get to the meeting the next day - the 1st thing the lady says "This is a Sales/Timeshare Presentation" we kindly got up and walked out. The Ambassador was like what if I double your gift. Sir we are not here for a timeshare or your free gifts. Next issue - one night we were getting ready for bed and water starts coming out the ceiling - the floor had a lot of water. It happened to a couple of floors - we had to change rooms - the front desk never told us what happen. Next issue - Not everyone love animals and they allow guest dogs to walk around without a leash. This one dog was just walking around without the owner at the pool and in the restaurant. After the dog went to a couple tables the staff asked the owner to get the dog. The dog was all over! Next issue - there was only 1 restaurant to eat at and the food was horrible. Pool water was freezing, beach has all the sea grass/sea weed. We basically just slept here - we left the property daily and spent the whole day in other cities. Next issue - We scheduled our Covid Test 2 days before at 9:30am - get to the lobby for our appointment. We waiting 1 hour for our Covid Test appointment - the result were delivered via email that night. Except I never got my results I had to get the front desk to retrieve them. Next issue - At checkout we were told we owed for our 4 night stay, Remember we paid in advance because we booked via AMEX Travel. We had to again show CC statements where we've already been charged as well as the confirmation of booking from AMEX. A better system is needed to keep up with guest and how transactions are made.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded yesterday
Dear TravelSuga, Thank you for sharing your review with us. The comments of our guests give us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize our future guests' stay. Therefore, we are very grateful for the time you have taken to share your opinion of your personal experience at our property. Please note that we have two categories regarding our sea views. One is the ocean view room and the other is an oceanfront room. In both room categories you can appreciate the sea view, however, one will be frontal and the other can be lateral. Please accept our sincere apologies for the inconveniences encountered. All our guests should be attended with an unmatched level of service however we are very sorry if this was not your experience. We assure you that your feedback and comments are being discussed thoroughly and actions will be taken in order to prevent your experience from repeating in the future. We hope to have an opportunity to host you for a stay that truly exceeds your expectancy. Sensorial regards, Management team. The Fives Oceanfront Puerto Morelos
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Michswab wrote a review Jan 2021
Miami, Florida24 contributions10 helpful votes
Hotel's Favourite
The overall vibe of this ahhhhhmazing resort is Fabulous! We spent a lot of time at the Rooftop Five with Mauricio the Amazing Mixologist and Bartender. He took us to LEVEL 5!!! OMGosh his Specialty Drink "The Swamp" is EVERYTHING! This is the place to be when in Mexico.
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Date of stay: January 2021Trip type: Travelled with friends
3 Helpful votes
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Response from Laura Morales, Atención al huésped/Recepción at The Fives Oceanfront
Responded 18 Jan 2021
Dear Michelle S, Thank you for your review and compliments to our incredible mixiologist Mauricio. Our beautiful beach paradise would not be complete without this amazing team member, rest assured he will be rewarded for his efforts. Thank you again and we hope to have the honor of hosting you again at The Fives Oceanfront Puerto Morelos for more amazing experiences. Regards, Management Team The Fives Oceanfront Puerto Morelos
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Taylor A wrote a review 13 Jun
Pleasant Grove, Utah33 contributions10 helpful votes
Had a wonderful two-day stay here as part of a business trip. Right on the beach, with an amazing rooftop area with out-of-this-world 360 degree views and an infinity pool. There's another infinity pool down by the beach. Very friendly staff. Food was world-class and the restaurant atmosphere can't be beat (eating right on the beach with the sea breeze)! I was surprised that they even provided entertainment at different times of the day (flamenco dancing, live band, etc.) given that the resort was smaller. Rooms are very nice, and there are ocean views everywhere. It's literally a 15-minute walk into the main town, with a brand new plaza, a marina, lots of restaurants, dessert shops, souvenir shops, a church, fancy supermarket and an oxxo (convenience store). Felt totally safe walking back to the hotel in the evening. Only 20-minutes from the Cancun airport. Can't wait to return!!!
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Date of stay: June 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded 2 days ago
Dear Taylor A, Thank you for your wonderful review and for sharing your experiences with the Trip advisor community about our fantastic hotel. We are sure your review will help many with future vacation choices. Our number one priority is to make every guest experience exceptional and as special as it can be. We are happy to read how you have enjoyed our services, location, activities and more. We hope that The Fives Oceanfront Puerto Morelos will be your preferred boutique hotel for your next visit to the Riviera Maya and Mexico. Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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BDB0210 wrote a review 6 Jun
New York City, New York80 contributions28 helpful votes
Terrible hotel. Do not let the reviews fool you. My suggestion is that you read all the one star reviews first then work your way up. I booked a penthouse one bedroom for my birthday. The pictures on the website are totally misleading. The bedroom was tiny I could not believe I booked this room for this price! (Located on the 6th Floor) There were many many plumbing issues. From the sink water being clogged every other minute. To the foul smelling odor coming from the Toilet pipes which entered the bedroom! It became unbearable. I honestly don’t know why I didn’t leave and stay at another hotel. The brand ambassador kept on harassing me to book some kind of conference to buy property. I told him I was not interested. He did not take NO for an answer. He would continue on to say they would give me free this and that. Unbelievable. My review is for February. I’m hoping they got their act together and fixed their plumbing issues! The hotel has potential though I must say.
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Date of stay: February 2021Trip type: Travelled solo
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded 1 week ago
Dear BDB0210, Thank you for sharing your opinion with us on Tripadvisor about your stay in February. We are very sorry if we did not meet your expectations back then. We wish we received your review sooner after your stay to follow up on the aforementioned issues as we have not reported plumbing issues at the hotel at this time. We hope you visit us again for an incredible experience this time. Remaining at your service, Management Team The Fives Oceanfront Puerto Morelos
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Jessie O wrote a review 3 Jun
1 contribution
Everything at this hotel is beautiful it it wouldn’t have been half the trip it was without the amazing staff... ESPECIALLY for our servers Jacqueline, Nayeli, Moises, and Ricardo. They were always friendly, personable, and catered to our specific needs. Just fantastic.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded 1 week ago
Dear jessieokay, Thank you for sharing your experiences with the Trip advisor community about our fantastic staff and servicre. We are sure your review will help many others with future vacation choices. We hope that The Fives Oceanfront Puerto Morelos will be your choice for your next visit to the Riviera Maya and Mexico. Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
130
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Frequently Asked Questions about The Fives Oceanfront
Which popular attractions are close to The Fives Oceanfront?
Nearby attractions include Unico Beach (0.2 km), Playa de Puerto Morelos (1.2 km), and Puerto Morelos Flea Market (0.8 km).
What are some of the property amenities at The Fives Oceanfront?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Fives Oceanfront?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Fives Oceanfront?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fives Oceanfront?
Yes, valet parking is available to guests.
What are some restaurants close to The Fives Oceanfront?
Conveniently located restaurants include Mem AL Mare, Mangata, and El Nicho.
Are there opportunities to exercise at The Fives Oceanfront?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Fives Oceanfront have an airport shuttle?
Yes, The Fives Oceanfront offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Fives Oceanfront?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Fives Oceanfront?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.