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Now Sapphire Riviera Cancun

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Traveller (7138)
Pool & Beach (1974)
Storyboard
Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(635 reviews)
“market cafe”(297 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Now Sapphire Riviera Cancun
Hotel deals
Offers from Now Sapphire Riviera Cancun
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Reviews (8,605)
Filter reviews
7,729 results
Traveller rating
4,934
1,821
666
193
115
Traveller type
Time of year
LanguageEnglish
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4,934
1,821
666
193
115
Show reviews that mention
All reviewsbluewater grillmarket cafethe blue water grillpreferred clubpreferred poollemongrass restaurantentertainment teamother resortsmain poollobby bartropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontjuan carlos
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1 - 5 of 7,729 reviews
Reviewed yesterday

Our family paid for preferred club and only one of the rooms got the preferred club location. Gloria was great and kept out room clean and stocked. While we were there, the beach was smelly and had a lot of seaweed.The daily handout says that...More

Thank Kaitlyn M
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded yesterday

Dear Guest, Thank you for sharing your review with us through TripAdvisor. We appreciate your comments about the activities and the staff service. We have noted your feedback and your valuable feedback will be shared with the Operations Committee to improve our service in every...More

Reviewed yesterday via mobile

Booked this holiday through BA and I must say we are disappointed. It was promoted as a five star hotel which had won many awards, beautiful beaches and clear oceans. My wife was desperate for a beach break as it’s been many years since the...More

3  Thank bradoing
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded yesterday

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. Please accept our apology for an experience, which left you overall dissatisfied. Thank you for your comments about the room, service, food and the friendly staff. They will be...More

Reviewed yesterday

The bar service (Manuel, Emeterio and Ivan) was amazing. The maid service in our room (Gloria) was top notch. We also loved the lobby area as a meeting place for our large group.These were the positives of our trip. Our family booked 3 preferred club...More

3  Thank Kimberly N
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded yesterday

Dear Guest, Thank you for sharing your review with us through TripAdvisor. We appreciate your comments about the staff and the maid service, please allow us to apologize for an experience which left you overall dissatisfied. We will share your comments with the Operations Committee...More

Reviewed yesterday via mobile

We were a group of 7 adults and one baby visiting for a special birthday. We all booked Preferred Club ocean front rooms. The overarching feeling for us was one of a hotel struggling to cope with the number of guests and who did not...More

2  Thank scothack
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded yesterday

Dear Guest, Thank you for staying with us on your recent visit to Riviera Maya as well as taking the time to share your comments and beautiful pictures on Tripadvisor. Although we regret that we fell short of meeting your expectations, the feedback is very...More

Reviewed yesterday

We will definitely return to Now Sapphire. Everything was fantastic from ease of check in, room placement, pool, bar service and especially the entertainment team. We had two rooms in the preferred club and used all the amenities that it offered. We did not swim...More

2  Thank kjf682017
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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$187 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$187 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
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Traveller (7138)
Pool & Beach (1974)
Room & Suite (812)
Dining (707)
Amenities (126)
Family and Play Areas (61)
Business Centre & Event Rooms (42)
Questions & Answers
Ask a question
angel4031
19 July 2018|
AnswerShow all 6 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Kids can wear jeans, bermudas, and sneakers. We hope this information is helpful. warmest regards, Olivia Rodríguez Social Media... More
0
Votes
gillianfitzy
19 July 2018|
AnswerShow all 4 answers
Response from NowSapphireRC | Property representative |
Dera Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. All the rooms have hair dryers and usb ports (alarm clock) The explorer's club has activities for kids from 3 to 12 years old. We hope... More
0
Votes
Neil P
18 July 2018|
AnswerShow all 4 answers
Response from lilmrsann7 | Reviewed this property |
Hi I can only report on what was there in March when we visited but reading more recent reviews, it still seems to be a problem so can only presume it is an all year round thing.
1
Vote
Room Tips
"Request not to be near the ice maker, it is very loud and people come and use it at all hours of the night!"
Read review
"Don't bother with ocean view at this time. It is super stinky!"
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"Ocean view"
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"Any room is a good room whether you have ocean vier or not"
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