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Now Sapphire Riviera Cancun

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Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
24 people are viewing this hotel
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US$243
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Free cancellation until 20/09/21
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Free cancellation until 18/09/21
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Traveller (10220)
Pool & Beach (2795)
Room & Suite (1001)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Now Sapphire Riviera Cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens, and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff. It's all wristband-free! At Now Sapphire, these amenities include Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada, and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities, and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Strollers
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
Spanish
11010Reviews2196Q+A100Room tips
Traveller rating
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Popular mentions
Andrea J wrote a review Yesterday
1 contribution
The all of the staff is very attentive. The entertainment team is so much fun! I got in a great workout with Xavier during the Zumba class. Julio and Naomi were great at teaching the latin dances on Latin night! I throughly enjoyed my stay at Now Sapphire!
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Date of stay: June 2021Trip type: Travelled with friends
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded yesterday
Dear Guest, Thank you for your visit and comments shared on Tripadvisor. It is great to hear that you enjoyed the service and activities with the Now Entertainment team. We will share your feedback with Xavier, Julio, and Naomi. We hope to host you again in the near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Grannyofhree wrote a review Yesterday
Tiffin, Ohio19 contributions9 helpful votes
If you are a beach person this is not the place for you, seaweed sometimes 2ft deep with a terrible smell. We are pool people so it was great for us. Great service everywhere. They are constantly cleaning. Food was very good we loved the French resturant.. Emilio at the adult pool was the best, he gave us 5 star service. I had a scooter since I have trouble walking they took us close to the buffets so I didn't have a long walk. Preferred is the best way to go. The preferred lounge was great with snacks and treats available all day long. f
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Date of stay: June 2021
1 Helpful vote
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded yesterday
Dear Guest, Thank you for your visit and comments shared on Tripadvisor. We appreciate your comments about the food and service. Your feedback will be shared with the Operations Committee, especially with Emilio, who will be so happy to read your comments about his work. We hope to host you again in the near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Kevin D wrote a review 13 Jun
1 contribution
We had an excellent experience there. I can't say enough It's about Vicente, Karen and Emilio. And it's just a good natured joke that I put Karen before Emilio because she's prettier. Emilio rocks too. Other than the excellent restaurants with excellent food , these were the The servers these people are who've I've had the most interaction with other than the other guests. This was at the adult pool mind you And their attentiveness seem to be only about insuring a great vacation with my wife. There's not enough words I can express that would explain the super duper service that I got With my wife. I truly believe if I were to go back there in a year they would remember me by name And my beer preference. Again A.M. Resorts has never failed me or my wife with our vacations. I strongly encourage membership. Yes it is pricey but if you use it it really does pay for itself. This time of year the beaches do suck . Nothing in their control. Keeping the seaweed off the beach is as effective as them trying to keep the rain off your head by following you with an umbrella. All the resorts are doing their very best but it is what it is. And the experience down there with the kickbutt service More than makes up for. Go AM resorts!
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Date of stay: June 2021Trip type: Travelled with family
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded yesterday
Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our staff, service, facilities, restaurants, and particularly the food. We also wish to thank you for sharing your experience and impressions with others on Tripadvisor. We will share your feedback with the Operations Committee, especially with Vicente, Karen, Emilio, and the rest of the team. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com
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Donna H wrote a review 13 Jun
Arvada, Colorado3 contributions8 helpful votes
I just got back yesterday, June 12th. The beach was full of seaweed that you could not stand the smell or go anywhere near it. Tractors were removing it but other resorts did not have it. The food was not good. Would give this resort a 2 out of 5. Cancel your reservation and find a different resort. I have been to Mexico over 10 times and would say this resort was not good...
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Room Tip: Get a corner suite
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded yesterday
Dear Guest, Thank you for your visit and comments shared on Tripadvisor. We sincerely regret that we did not fulfill your expectation. Your very valuable comments have been shared with the Operations Committee. We look forward to having another opportunity to welcome you and restore your confidence with our service. Sincerely, Olivia Rodríguez Social Media Coordinator info.nosrc@nowresorts.com
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Angela B wrote a review 12 Jun
Plano, Texas, United States7 contributions1 helpful vote
First family vacation in over 18 months so expectations were high to begin with. Overall I would rate it a 3.5 stars. So the great things first, the ground has that wonderful tropical feel incorporated which I love, the beach was really close to our building & he rooms were very spacious, I always love resorts with a dedicated coffee shop for specialty coffees, which this one does and the entertainment staff was wonderful. The pool is definitely the star of this hotel, it is beautiful and huge, thank God, since the beach was completely inaccessible due to the horrible sargassum season. The cons, food was mostly very average, most restaurants are tiny so you have to wait long time for dinner unless you get there around 6. Also not sure if it's because of Covid or just the Now brand, we have been to a few Dreams and you can definitely tell the difference on the selection. My husband loves the tropical fruit when we go to Mexico, but their selection was limited to the cheapest items, watermelon, pineapple, papaya and cantaloupe, everyday..... Housekeeping was a hit or miss, mostly quick to response for our requests, but we were there for 5 days and we only had the turn down service on the first night. After that it's like they forgot they needed to do turn down, one day our room wasn't even cleaned until I had to call and get someone. Also we had outlets not working, not enough towels, shower door not closing, no hairdryer, just a lot of annoying little things. All in all not bad, but came in short of expectations. Service was always good and the Spa can never disappoint. The hotel is definitely in need of a face lift in some areas. They are doing a great job for Covid precautions.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: Buildings 4,5,6 are closer to the beach, and far enough from the main pool so you don't have...
See more room tips
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Response from Olivia Rodriguez, Sales at Now Sapphire Riviera Cancun
Responded 2 days ago
Dear Guest, Thanks for letting us know about your experience. Please allow us to apologize for an experience, which left you dissatisfied. Your observations about the food are addressed to the Executive chef, who always is reading our guest's comment to improve the menus. Our food is very well recognized; we sincerely regret you were not satisfied at all. Your comments will be shared with the Operations Committee. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again to regain your confidence in our service. Sincerely, Olivia Rodríguez Social Media Coordinator info.nosrc@nowresorts.com
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PRICE RANGE
US$170 - US$400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now sapphire riviera cancun hotel puerto morelos, paradisus puerto morelos, paradisus hotel puerto morelos, paradisus riviera maya, paradisus riviera cancun hotel, paradisus riviera cancun resort, paradisus cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
488
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Frequently Asked Questions about Now Sapphire Riviera Cancun
Which popular attractions are close to Now Sapphire Riviera Cancun?
Nearby attractions include Croco Cun Zoo (2.2 km), National Reef Park of Puerto Morelos (3.8 km), and Unico Beach (2.6 km).
What are some of the property amenities at Now Sapphire Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Now Sapphire Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Sapphire Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Sapphire Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Now Sapphire Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Now Sapphire Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Now Sapphire Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Now Sapphire Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Now Sapphire Riviera Cancun have any great views?
Yes, guests often enjoy the ocean view available here.
Is Now Sapphire Riviera Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.