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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,462 Reviews from our TripAdvisor Community

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Showing 5,832: English reviews
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Downtown, Canada
Reviewed today NEWvia mobile

We stayed at the resort as a group of three families with 7 kids ranging from 9-16. Everyone enjoyed themselves and the service was exceptional. A call-out for the "traveling tennis pro" Leo - a fellow Torontonian! Playing tennis with Leo in the mornings was a highlight of the trip for both the adults and the kids! The resort grounds...

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Helpful?
Thank danielleskipp
Reviewed yesterday NEWvia mobile

I had a fantastic stay here! Everything was wonderful but I have to say, the incredibly attentive staff is what made the trip so much fun and so relaxing. Whatever we needed, there was someone to take care of us... Whether it was checkin, at the pool, housekeeping, or waitstaff at the restaurants. Every staff member greeted us with a...

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1Thank Kendra C
Red Lake, Canada
Reviewed yesterday NEW

I went to my niece's wedding here in October 2015, and could hardly wait to return with my husband. We visited with my sister-in-law March 11-18. The resort is utterly beautiful, immaculately maintained and the perfect spot for a holiday. The rooms are spacious and clean. There is a turn down service at night when they leave the agenda for...

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Helpful?
1Thank Sherrilee R
White Rock, Canada
Reviewed 2 days ago NEW

We stayed at the Now Sapphire for 13 days March 2017. Not a single bad thing so say. Close to Cancun Airport, makes for a short trip after flying in. The Buffett and the restaurants were all fabulous, no reservations are needed for restaurants. The friendliness of staff and the fantastic customer service is nothing like I have ever received...

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Helpful?
2Thank wiens99
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments and beautiful picture regarding your recent stay in Now Sapphire Riviera Cancun with us through Tripadvisor. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you...

Pembroke Pines, Florida
Reviewed 2 days ago NEWvia mobile

I had a quick visit to this resort and LOVED it. The service was excellent. Vicente, our poolside waiter literally went above and beyond to make us feel at home. He knew our order before we even made it! Sergio, the pool VIP manager had our poolside bed set and ready to go for us. My brother who was in...

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Helpful?
Thank kgrubes79
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We will share your comments with all the staff, especially with Vicente and Sergio. We are looking forward to welcoming you back soon! Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com

Chilton, Wisconsin
Reviewed 3 days ago NEW

We returned from a 9 day vacation at the Now Sapphire it was our first time at a Now resort but it won’t be our last. First let me say that this isn’t a new resort but it is well maintained. Please don’t hesitate booking this resort you will not be disappointed. Loved that we didn't have wrist bands and...

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Helpful?
2Thank wifun
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. It was truly our pleasure to serve you and we aree pleased to read that the resort and staff were able...

Slovakia
Reviewed 4 days ago NEW

Me and my boyfriend stayed in this hotel for seven nights in March 2017. We both had amazing time. Food was delicious (our favourite restaurant was The Bluewater Grill - it has beautiful sea view and food is excellent). Our room was cleaned every day, towels changed daily as well. Staff in this hotel is working very hard with smile...

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Helpful?
4Thank Lenka176
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of our entire team here at Now Sapphire Riviera Cancun, we are very appreciative of your generous compliments. This is most rewarding and will help us stay on course to maintain our standard to exceed expectations. The Operations Committee will be glad to hear that you enjoyed the food, the beautiful view of the Bluewater Grill...

Montreal, Canada
Reviewed 4 days ago NEWvia mobile

Hotel is well located, not to far from Cancun airport. The restaurant no reservation are so good! They got big pool with the view of ocean! Room are clean but renovation needed. We gonna come back for sure!

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Helpful?
3Thank Soleiltime
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your recent review and positive remarks in regards to your stay at the Now Sapphire Riviera Cancun. We are glad you enjoyed your stay at our beautiful resort. We will share your great review with all our staff; they truly enjoy hearing feed back from our guests. We very much appreciate your comments that help...

Barrie, Canada
Reviewed 4 days ago NEW

The tone of this review should not be mistaken for a negative review. We loved this resort. There was just one issue that the resort cannot control. There are so many ways to explain what a great place the Now Sapphire Resort is. If not for the entitiled, drunken, picture taking teens ( can someone say Des Moine, Iowa), this...

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15Thank Grownass50couple
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your comments about your recent stay at the Now Sapphire Riviera Cancun. We are overjoyed to read that your visit to our resort was a wonderful experience. Thank you for your kind remarks about the restaurants, entertainment, ground and the service. Our goal is always to exceed our guests’ expectations. Your valuable feedback will be...

Reviewed 4 days ago NEWvia mobile

This was our second visit to this resort chain, our first visit to a Now resort. We were pleasantly surprised at how similar it was to the Secrets brand in terms of restaurants, layout, and services. This made it super easy to get in and get relaxed fast. While the resort itself was really busy with kids and teens because...

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Helpful?
1Thank mommajopat
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for writing a review of recent stay at the Now Sapphire Riviera Cancun. We are most delighted to learn that you were surprised with our services and facilities at our resort. The positive feedback is very much appreciated and we are glad we met your expectations. We will share your feedback with the Operations Committee. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $337 - $730 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
986 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 1-6 are closest to everything, main pool, restaurants etc.”
 of 5 bubbles wiens99, 21 Mar 2017 | Read review
“We had the furthest complex from everything(#9) and it was close to everything.”
 of 5 bubbles Grownass50couple, 19 Mar 2017 | Read review
“Get a block close to the hotel and dont bother paying for the preferred club its not needed”
 of 5 bubbles carlod851, 17 Mar 2017 | Read review
“14 3-story buildings without elevators or handrails in stairwells”
 of 5 bubbles born2shop2, 16 Mar 2017 | Read review
“ocean front with waves, just can't beat it”
 of 5 bubbles tastefullystacey, 15 Mar 2017 | Read review
5 of 5