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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,337 Reviews from our TripAdvisor Community

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Showing 5,719: English reviews
Philadelphia, Pennsylvania
Reviewed 10 April 2016

In June 2015, Mike and I got married at Now Sapphire. It was amazing. 70 of our closest family and friends traveled to Now Sapphire for our wedding. We were all there for 4-8 days, and we had so much fun together! The pool, drinks, and food was great! Juan Carlos was my wedding planner and he was the best!...

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Helpful?
3Thank JennaBoomBoom
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to celebrate your wedding in Cancun. We are happy to hear you liked our resort, food and the service. All of the comments are shared with the...

Reviewed 10 April 2016

We stayed at the property for one week, along with seven other families. Everyone had a great time. The facility was well maintained and people were seen cleaning the grounds throughout the stay. The room was clean and comfortable without anything being extra ordinary. We ate at all of the restaurants except the adults only. I personally enjoyed all of...

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Helpful?
1Thank Blake C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. It is very gratifying for the Now Sapphire Riviera Cancun to read that you enjoyed the resort, grounds,...

Kuujjuaq, Canada
Reviewed 9 April 2016

After doing a lot of research, we settled on the Now Sapphire for our March Break trip. A cold long winter meant that we were really looking forward to this vacation. We are seasoned all inclusive travelers after 8 stays at various Southern destinations. Based on all the positive reviews, I knew we picked the right resort; this turned out...

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Helpful?
4Thank IslanderOnTheGo
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback with us through Tripdavisor. We are so happy to know that you enjoyed your stay at our resort. We would like to comment that all our valuable guests’ feedback is shared with the Operations Committee to let them know our guests satisfaction. Thank you for sharing your beautiful pictures. We are ecstatic...

Reviewed 9 April 2016

We just returned from an awesome family vacation over spring break at Now Sapphire. We are a family of 7 with kids ranging from 8 to 20 years old, and we all had a great time. The resort is absolutely beautiful and immaculately maintained, but the best part of the resort is the very attentive, polite and passionate people that...

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Helpful?
4Thank Dschizzy
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful pictures. We are pleased to hear you had an awesome vacation. Thank...

Reviewed 9 April 2016 via mobile

The first thing I can say think of is this hotel is the place is full of drunk and swearing people. Old or young they gather around the pool bar drinking all day most probably peeing in the pool at the same time! We have a 7 years old son and after 3 days we couldn't stand anymore and left...

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Helpful?
9Thank Arzu
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. We value our guests' feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service. Your remarks have been shared with the Operations & Executive Committees. Please...

Reviewed 8 April 2016 via mobile

The now sapphire is truly an incredible destination. It is rare to find an all inclusive resort where the food is outstanding, the service is top-notch as well as the now entertainment team. The weather is beautiful! The beaches are stunning. There are 2 amazing pools. One is the main pool which has a bar in the water. It is...

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Helpful?
2Thank Danielle B
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for sharing your review on Tripadvisor about your recent stay at Now Sapphire Riviera Cancun. It's our pleasure to know that we met your expectations with the quality of the food and our outstanding service. It is the greatest compliment for us, when, after spending their vacation at Now Sapphire Riviera Cancun our guests...

Warren
Reviewed 8 April 2016

We just returned from a 5 night stay. Our room was in Building 2, Preferred Club, Oceanfront. Positives: The room was perfect with a balcony hot tub. The beach was a stone throw away. Staff was very good. Grounds are very beautiful in a jungle like setting. There is an adult only pool for guests with Preferred Club rooms that...

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Helpful?
Thank jdickey
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you very much for your feedback, compliments on the quality of our resort and the staff. We are happy...

Eagan, Minnesota
Reviewed 7 April 2016

I traveled to this resort as a chaperon for my brother in laws high school senior year spring break. That being said, I didn't choose to stay at this resort. I feel like my opinion is very fair in this case, as I didn't have positive or negative expectations when booking this trip since I knew nothing about the place....

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Helpful?
Thank J W
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. Please accept our sincere apologies for any inconvenience you experienced during your stay. Your very valuable feedback will be share with the Operations Committee. Thank you for your good comments about the staff, which will be addressed to the them. We...

Philadelphia, Pennsylvania
Reviewed 6 April 2016

Not only is this resort beautiful, but it also has the best and kindest staff any vacationer could ask for. From the moment you step into the open air lobby to when you order your last drink of the night, the staff treats you with the respect and warmth you only receive at home. Eduardo and Aurora at the pool...

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Helpful?
2Thank jgrenner
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your fantastic feedback about your recent stay at Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our esort and that you appreciated our services. Eduardo and Aurora will be so happy to read your wonderful comments about their work. Thank you on behalf of them. We look forward...

North Bay, Canada
Reviewed 5 April 2016

We went for our honeymoon & a friend's wedding and everything was perfect. The service was friendly and professional. The food was very good with a large variety to choose from. Our friend's wedding was so beautiful, every detail was perfected. The food was sooooooo good. Everyone had such a great time. The rooms were cleaned and stocked every day,...

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Helpful?
Thank T M
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your wonderful review after your stay in our Now Sapphire Riviera Cancun resort. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. It is nice to know that our efforts result in positive effects for our guests. We will share your feedback with the Operations...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $353 - $876 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
961 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great! ”
 of 5 bubbles CanadianDancingQueen, 25 Feb 2017 | Read review
“building 3 tropical preferred best location,close to sand bar and preferred pool”
 of 5 bubbles goldin, 24 Feb 2017 | Read review
“All of the rooms are in small villas, surrounded by beautiful, lush grounds.”
 of 5 bubbles sunhar2017, 22 Feb 2017 | Read review
“Ocean front Preferred rooms with a king bed, there are two queen bed rooms adjacent, these are often occupied by families with children.”
 of 5 bubbles Mercator2153, 22 Feb 2017 | Read review
“We had a tropical garden view room, and I have no complaints.”
 of 5 bubbles kaylar519, 21 Feb 2017 | Read review
5 of 5