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Now Sapphire Riviera Cancun

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Traveller (6653)
Pool & Beach (1883)
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Overview
  • Excellent66%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“bluewater grill”(445 reviews)
“market cafe”(277 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Hotel deals
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Reviews (8,164)
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7,336 results
Traveller rating
4,650
1,748
643
186
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4,650
1,748
643
186
109
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All reviewsbluewater grillthe blue water grillmarket cafepreferred clubpreferred poollemongrass restaurantentertainment teamlobby barmain pooltropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontjuan carlosother resorts
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1,331 - 1,335 of 7,336 reviews
Reviewed 2 May 2017

Kids loved all the activities and we loved every bit of our experience there - will go back for sure - food excellent water beautiful - Lemongrass by far best restaurant - Great day trip to Puerto Morales and excursions to cenotes/ATV, zip line near...More

Thank Middleground
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 4 May 2017

Dear Guest, Thank you for taking the time to share your review on Tripadvisor about your recent stay at the Now Sapphire Riviera Cancun. We are delighted to read your comments about services. We look forward to welcoming you back again soon. With kind regards,...More

Reviewed 1 May 2017 via mobile

Went with a group of family and friends for my brothers wedding. The wedding was amazing and very well organised. A magical location for a wedding. Our room was nice although maybe a little dated. Was kept very clean and housekeeping where excellent. Restaurants where...More

1  Thank Debra F
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 3 May 2017

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to celebrate your brother’s wedding in Cancun. We would like to thank...More

Reviewed 1 May 2017

We stayed at the Now Sapphire during the first two weeks of April 2017. On arrival, the staff were very welcoming at the Reception and Concierge desks. Our Son enjoyed the Reception cookies and could not resist one whenever we passed through there. Our family...More

2  Thank MichRichSam
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 3 May 2017

Dear Guest, We thank you immensely for taking the time to share your experience with others and for your gracious comments about our resort, service and staff. Now Entertainment, Manuela, Rafael, Elvis, Francisco, Jesus will be glad to read your comments about their service. Thank...More

Reviewed 1 May 2017

we came as a family of 11 people .Great time was had by all. The rooms where great ,but wish we could have had rooms closer together.Celebrated to anniversarys and Now Sapphire bannered our room doors and gave both rooms champange.the maids decorated our beds...More

Review collected in partnership with this hotel
Thank kimberlyd913
Response from NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera CancunResponded 3 May 2017

Dear guest, On behalf of Now Sapphire Riviera Cancun, we want to thank you for taking the time to share such gracious comments about your stay with us and especially about our staff. We are so glad to hear that you enjoyed the rooms, spa,...More

Reviewed 1 May 2017

We had the time of our life in February when we stayed at the Now Sapphire. Special thanks to Aadee, Bruno, Vincent, Brownie, Sergio and all of the staff that made our stay magical. If you get a chance upgrade to the ambassador suite, it's...More

Review collected in partnership with this hotel
Thank Latinder D
Response from NowSapphireRC, Social media Coordinator at Now Sapphire Riviera CancunResponded 3 May 2017

Dear guest, Thank you for taking the time to share your comments on Tripdavisor about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you had a magical experience at our resort. We will share your feedback with the...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$223 - US$516 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$223 - US$516 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
#8 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms
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Traveller (6653)
Pool & Beach (1883)
Room & Suite (782)
Dining (682)
Amenities (126)
Family and Play Areas (60)
Business Centre & Event Rooms (42)
Questions & Answers
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daniellebennett1425
25 April 2018|
AnswerShow all 2 answers
Response from lovetogetoutofMI | Reviewed this property |
They are not what I would call "modern", more of a colonial / authentic Mexican decor. But they are nice, and big and clean - VERY clean. And the beds are VERY comfy (as mentioned by hwest0n).
0
Votes
tracy m
25 April 2018|
AnswerShow all 7 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. Please feel free to email us at info nosrc at nowresorts com (please put dots) with your booking information to place the special note of... More
0
Votes
Jonathan P
23 April 2018|
AnswerShow all 3 answers
Response from NowSapphireRC | Property representative |
Dear Guest, Thank you for contacting us. It will be a pleasure to welcome you soon. The hotel has taxi service 24 hrs, the rate from the resort to Cancun or Playa del Carmen is $ 45 usd (one way). Warmest regards, Olivia... More
0
Votes
Room Tips
"If you don't plan on spending time in your room, jungle-view is the best value."
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"Upgrade to Ocean View or Ocean Front"
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"We chose the beachfront room was great"
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"The preferred club is worth the investment. Highly recommend it to anyone staying at the Now Sapphire. Best..."
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