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Now Sapphire Riviera Cancun

Certificate of Excellence
GreenLeadersSilver level
09/04/2017 10/04/2017
1 room 2 adults 0 children
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Now Sapphire Riviera Cancun
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6,473 Reviews from our TripAdvisor Community

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Showing 5,843: English reviews
Mentor, Ohio
Reviewed 15 March 2016

Other than being approached for timeshare stuff as soon as we got there, we loved our room at Now Sapphire; we had a gorgeous view of the beach and the Caribbean Sea and we could see the reef from our balcony too. The room was spacious and clean. I would say that the room lacked enough places to put wet...

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Helpful?
1Thank Wendy S
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our resort, room, Food and the staff service. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high...

Blackfalds, Canada
Reviewed 15 March 2016

As soon as we arrived we were greeted with some punch, then were asked to be seated to speak with a rep. The rep was the get you into the timeshare breakfast. I wasn't overly impressed with having to sit an listen to a timeshare speech that was only to be 90 minutes which ended up being close to 3...

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Helpful?
2Thank Sunriseandsundown
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for the feedback you have provided on your last visit at Now Sapphire Riviera Cancun. We take your comments very seriously and will be shared with the Operations Committee as well as with the UVC supervisors. Thank you for your good comments about the food and the service provided by the staff. We very much appreciate...

Poplar Grove, IL
Reviewed 15 March 2016 via mobile

This was my second time to thus resort and it was wonderful. Everyone makes you feel so welcome and will do anything to make your stay perfect. The weather was pretty windy and it did rain some almost everyday. Edwardo in the Marketplace Cafe at breakfast was our favorite waiter, he was alot of fun. From check in to check...

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Helpful?
5Thank Diana572
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we exceeded your expectations and you enjoyed your visit with us. It is very gratifying for Now Sapphire to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Tripadvisor. We will share your gracious comments with the entire staff, especially...

Cirencester, United Kingdom
Reviewed 15 March 2016

The now sapphire Riviera is marketed by virgin as a five tick resort and it very definitely is not near five star it is four at best. Service differs greatly from the excellent room service staff to the very poor front of house staff where your welcome if you pay for preffered upgrade is not worth it and very unwelcoming...

Review collected in partnership with Virgin Holidays
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Helpful?
3Thank 77vicky226
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of our resort and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Sorry to hear you did not have a pleasant experience while staying with us. All of the comments are shared...

Oakville, Canada
Reviewed 15 March 2016

A little old resort but very well maintained, staff are great and accommodating. Check in and out were very efficient. Also provided us with access to a room to shower and change as our flight was late in the evening. Free Wi-Fi is really a great feature but was weak at times. Food was great except for one meal in...

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Helpful?
Thank M G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share such gracious comments with the Tripadvisor community. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you have...

Reviewed 15 March 2016

My wife and I booked a last minute trip in early March 2016 through Apple. We have stayed at a number of resorts throughout the area and would rank this one near the top. We initially booked an "jungle view" room but were able to upgrade at check-in for just $70US per day and it was worth it. The ocean...

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Helpful?
1Thank Greg A
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we could meet your expectations and you have enjoyed your stay with us. We would like to express our gratitude for sharing your important comments with the Tripadvisor community. Knowing that you had a great stay with us is very refreshing for us. We will share your feedback...

Callander, Canada
Reviewed 15 March 2016

after reading some reviews on this (TripAdvisor ) I was not sure we had picked the right place!. but let me tell you I was very impressed, the food was good, the staff unbelievable (great) the rooms are very clean . the maids do a great job looking after everything. And the staff pool side look after anything you want,...

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Helpful?
1Thank gibsonbarry91
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of our resort and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We appreciate your time to share your feedback with us through Tripadvisor. We are so glad to read your comments...

Dallas, Texas
Reviewed 14 March 2016

Can't recommend this place enough, especially when you consider the price. We've (my wife and I) been to handful of all-inclusive resorts now, and this is our favorite so far. That said, there are "nicer" resorts, but you'll pay considerably more for them. This resort is a great merger of price and quality. Check it out!

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Helpful?
2Thank Joe D
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent visit to Now Sapphire Riviera Cancun. Thank you for sharing your beautiful picture. We very much appreciate your comments about our resort and facilities. We will share your feedback with the Opeartions Committee. Thank you for your preference and recommendation and we really hope yo...

Reviewed 14 March 2016 via mobile

Now sapphire simply beautiful, the staff were very friendly and always on point with everything they do. The room was very spacious, hot/cold shower was powerful, great room service. Two pools on for the kids and private one for the adults, movie at night on the projector, or one could hit the club or if with family enjoy the 4...

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Helpful?
1Thank Keione G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your important comments on Tripadvisor. Knowing that you had a great...

Vancouver, Canada
Reviewed 14 March 2016

I don't search for all inclusive chains any more. AM resorts stands out because of the amazing customer service. Now Sapphire checked all the boxes. Beautiful beach, great food, top shelf alcohol and service. Special thank you to Rafael in the Preferred lounge. Alberto and Victor in Market Place, Oscar in lobby bar and chef Umberto in the buffet. Umberto...

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Helpful?
1Thank olga l
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We will share your feedbaback with the entire staff, especially with Oscar, Humberto, Rafael, Alberto and Victor. Thank you on behalf of them. It’s great you had the opportunity to enjoy our Now Spa...

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $332 - $734 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#5 Family Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
989 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“308 has an ice machine outside - noisy!”
 of 5 bubbles MrsKBuckinghamshire, 25 Mar 2017 | Read review
“No need for beach front as the beach and ocean were easy to access from any of the rooms.”
 of 5 bubbles amy06152017, 24 Mar 2017 | Read review
“Garden view rooms are quiet and peaceful - excellent choice”
 of 5 bubbles ChelmsfordDiane, 24 Mar 2017 | Read review
“Great hotel”
 of 5 bubbles SDF101, 24 Mar 2017 | Read review
“Ask for closer to lobby area, it's a walk from buildings in the back.”
 of 5 bubbles KidPT27, 23 Mar 2017 | Read review
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