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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,460 Reviews from our TripAdvisor Community

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There are newer reviews for Now Sapphire Riviera Cancun
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Showing 5,830: English reviews
Reviewed 26 February 2016

All the restaurants that I visited (all except the French) had gluten free items listed on the menu. I also found that besides the items listed, most others could be prepared gluten free. I would recommend talking to the server/manager when ordering. The Bluewater grill was extremely accommodating. Please talk to Robyn, the manager, or Marcos. They were both extremely...

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Helpful?
4Thank Gary J
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at Now Sapphire Riviera Cancun. Thank you for your kind words and we are happy to see that your experience was a positive one. We will share your feedback with our team, especially with the mentioned staff. They will be pleased to...

London
Reviewed 26 February 2016

A family group of 12 stayed at this wonderful hotel and don't think you could fault the rooms, service, food choice and location. Above all the staff make this hotel. Apart from the Asian Resturant which was being renovated we tried all the resturants which were good but we found food at the Market Cafe was very good, lots of...

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Helpful?
2Thank N1raj
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to...

A TripAdvisor Member
Level Contributor
15 reviews
9 hotel reviews
5 helpful votes
Reviewed 25 February 2016 via mobile

Beautiful hotel and amenities, meticulous detail to cleanliness, food preparation and presentation. Very friendly and helpful staff. Made our stay very pleasurable. If you want to relax and not worry about a thing this is the place to come. No need to leave. Everything is right here. Never have done all inclusive before but after a much needed break it...

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Helpful?
1Thank A TripAdvisor Member
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is very gratifying for the Now Sapphire Riviera Cancun to read throughout your comments and realize that your stay with us was pleasant enough to spend your valuable time sharing the experience on Tripadvisor. Your wonderful comments will be shared with the Operations Committee. They will be so happy to read your feedback about your stay at...

Cardiff, United Kingdom
Reviewed 24 February 2016

I have just returned from a fantastic week at this superb venue. My wife and I travelled with our 2 boys aged 8 and 9 and cannot praise this resort highly enough. The staff are all outstanding and work incredibly hard to make your stay as comfortable as possible. Special mention to Manuel on the front desk. We had booked...

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Helpful?
3Thank Iain S
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor about your recent stay at Now Sapphire Riviera Cancun. We will share your feedback with the entire staff, comments such as yours uplift their spirits and make their daily efforts to provide each and every one of our guests with that sincere and grateful service you...

Chicago, Illinois
Reviewed 24 February 2016

We had a really lovely time traveling as a family (grandparents, parents, aunt and uncle, toddler) to the Now Sapphire in February 2016. The grounds are very nice, and the beach-front location is ideal. What makes this resort exceptional, though, is the staff--they were all above-average in attitude, and a few of them were the most sincerely devoted to exceptional...

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Helpful?
Thank WeirdAndGilly
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your comments in relation to your recent stay at Now Sapphire Riviera Cancun. Your taking the time to give feedback on your experience is very much appreciated, because when guests evaluate our hospitality and tell us what we do right and what we need to improve, they help us meet their needs and...

Philadelphia, Pennsylvania
Reviewed 23 February 2016

I went for a week in Feb. 2016. I have stayed in a few all inclusives and this by far topped them all. The food here was very good , even the buffet.The staff was amazingly nice and helpful. The rooms are big. If you get a room with an ocean view, there is a hot tub on your deck,...

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Helpful?
3Thank kcyeager
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for your kind words! We are so happy to read you enjoyed the pool, staff, swim bar and the food. We will definitely relay your kind words with the Operations & Executive committees. They would love to hear that their efforts are being recognized. Thank you very much! Once again, thank for your recommendation...

Concord, Massachusetts
Reviewed 23 February 2016

We l Loved the location, facilities, atmosphere, food service and staff. Other than for walks and scuba diving (boat left directly from hotel beach) we did not feel the need to leave the hotel. Plenty of activities for 10 and 12 year old kids.

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Helpful?
3Thank Concord_64
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the hotel and even more that they had a very good stay. Have a great day and thank you once again for your feedback. We hope to welcome you back soon. With kind...

Keswick, Canada
Reviewed 23 February 2016

the rooms all close to everything the staff very help full ,they really make you feel like your at home there is everything you need in your room .such as soap body lotion shampoo cotton even an umbrella if it rains great resort it is my second time there and I will go again.

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Helpful?
3Thank Joe F
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services and facilities. We strive to provide exceptional products and services and to ensure that each and every guest has a positive experience...

Madison, Wisconsin
Reviewed 23 February 2016

This was our 5th trip to Now Sapphire in 5 years. We really enjoy the tennis and played every day. This year they had a tennis pro from the U.S. with free lessons for part of our stay. Nice touch. The resort rackets are MUCH BETTER than in previous years, but bring your own tennis balls. Theirs are always dead....

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Helpful?
2Thank CaribS0ul
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking your valuable time to share with us your experiences during your most recent stay with us. We certainly work hard to form this opinion for all of our guests and we are pleased to read that this was your observation. We will share your feedback with the Operations Committee to let them know our...

Canada
Reviewed 22 February 2016 via mobile

My husband and I thoroughly enjoyed our week in February. We recommend spending the extra for an ocean view. The garden views are dark. The food was excellent at the buffets and the dining was incredible at the a la carte restaurants. The resort is very attractive and well laid out. The nightly entertainment was, for the most part, very...

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Helpful?
3Thank CarolNormany
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking your valuable time to share you experience on Tripadvisor, during your most recent stay at Now Sapphire Riviear Cancun. We are glad to read your great comments about the food and the nightly entertainment. Your comments will be addressed to the Operations Committe. We hope that you will continue to choose our resort everytime...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $338 - $731 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
986 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 1-6 are closest to everything, main pool, restaurants etc.”
 of 5 bubbles wiens99, 21 Mar 2017 | Read review
“We had the furthest complex from everything(#9) and it was close to everything.”
 of 5 bubbles Grownass50couple, 19 Mar 2017 | Read review
“Get a block close to the hotel and dont bother paying for the preferred club its not needed”
 of 5 bubbles carlod851, 17 Mar 2017 | Read review
“14 3-story buildings without elevators or handrails in stairwells”
 of 5 bubbles born2shop2, 16 Mar 2017 | Read review
“ocean front with waves, just can't beat it”
 of 5 bubbles tastefullystacey, 15 Mar 2017 | Read review
5 of 5