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Azul Beach Hotel

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Azul Beach Hotel
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2,836 Reviews from our TripAdvisor Community

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Showing 2,556: English reviews
Overland Park, Kansas
Reviewed 2 days ago NEW

This is going to be long, but I've got so much to share. I hope it helps some people evaluate the resort. Wife, 9 year old daughter, and I spent 6 wonderful nights again at the Azul Beach All-Inclusive Resort by Karisma. This was the 4th year in a row we have vacationed here, and I have to say, although...

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Helpful?
3Thank Troy W
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear Troy W, Thank you for your wonderful review and kind words, it was a pleasure to read the details of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. Great food, perfect location and superior service are just a little of what we offer at the Hotel. I am...

Toronto, Ontario
Reviewed 3 days ago NEW

This was our 2nd visit to the Azul Beach resort and our 4th at a Karisma resort- we were there last year, and came back this year because we loved it so much. We have a 3 and a 4 year old. Overall we had an outstanding experience - in particular, as a family with small kids trying to find...

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Helpful?
Thank BeanW
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear BeanW, Thank you for your feedback, sharing the experiences of your recent stay. It was a pleasure to host your holiday. I have noted all your comments and suggestions which we will use constructively to improve our services and facilities. I do apologize for your experience with the seaweed, but unfortunately as you mention the hotel cannot control Mother...

Grimsby, United Kingdom
Reviewed 4 days ago NEW

Never been looked after so well on any other holiday as we did here, cannot fault the staff in anyway,nothing too much trouble.The hotel was immaculate everywhere the was breathtaking we had a swim up which I would recommend only problem was ours didn't catch much sun so water was a bit nippy sometimes but didn't spoil it for us....

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Helpful?
Thank debbie s
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear debbie s, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Hotel. I am glad to know hat you enjoyed from the beginning to the end. Thank you very much for the special mention to the staff they are a very important...

st albans
Reviewed 5 days ago NEWvia mobile

We spent a week at the resort from New Year's Day. We have 5 year old twins. This hotel chain was recommended to me from a client as a child friendly resort but at the top end of luxury. He was spot on. From the moment we arrived the service and the facilities were 5 star. Ana at check in...

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Helpful?
1Thank StAlbansFlashpacker
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear StAlbansFlashpacker, Thank you for taking the time to share your experiences with the Trip advisor community. We are not like the other all-inclusive hotels, we are two steps ahead and provide ourselves on the superior quality, luxury quality and high standard gourmet cuisine. Thank you very much for recognize the effort of the staff. iam sure they did their...

Christchurch
Reviewed 6 days ago NEWvia mobile

Lovely resort with really friendly staff and food was great. If you have kids it's great but there are no adults only areas to be enjoyed. The spa was lovely but expensive. The resort overall is better suited to families than couples and is quieter than a lot of the other resorts.

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2Thank Jeeves1312
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear Jeeves1312, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Hotel. Thank you for your feedback which we will use to improve our services and faiclities. Again, thank you for choosing the Azul Beach Hotel for this vacation and we hope to...

Reviewed 1 week ago

A truly wonderful hotel!! The photos online don't do it justice. We arrived on New Year's eve after a long and exhausting journey to be met with champagne and cold towels. It was a stressful arrival as our luggage had been lost en route. I cannot say enough nice things about the Concierge staff, especially Alain, who worked tirelessly for...

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Helpful?
3Thank Grace O
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear Grace O, Thank you, it is always very rewarding to read the comments and feedback from our valued guests. We do our best to provide all our guests with a unique vacation experience where families and couples like can enjoy superior quality and Gourmet Cuisine in a relaxing, beachfront environment. I am glad to know that even that your...

New York
Reviewed 1 week ago via mobile

Relaxed and pampered yet again. Just left our favorite home away from home, Azul Beach, our 6th visit, where upon arrival we were greeted by staff that remembered us from previous visits. It's like seeing family you only get to see once in a while. Every year it's get a little better. The staff goes above and beyond to make...

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Helpful?
Thank Michele S
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear Michele S, Thank you very much for sharing your comments. It was a pleasure to host you for the 6 th time at your home away from home. I am very glad to know that you feel very welcomed and familiar with the staff. Thank you for the sepcial mentions and recognize them I am sure they did their...

wetherby
Reviewed 1 week ago

What a great hotel with wonderful staff. We spent Christmas there with our two teenage children. On arrival, after an underwhelming Thomson flight, we were met by a cool glass of sparkling wine and a cool towel. Ulysses was wonderful and took us to our family suit which was excellent. The food was wonderful and I have to say we...

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Helpful?
1Thank calt123
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear calt123, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Hotel. Thank you very much for recognize the effort of the staff i am sure they did their best in order to provided you an ecellent service. Thank you very much for...

California
Reviewed 1 week ago

Beautiful resort, friendly stall and excellent service. Mateo, who served at the cabanas was the best. He was nice and friendly as well as very funny and the service he provided was beyond great. I would recommend this resort to my friends.

Review collected in partnership with this hotel
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Helpful?
Thank rosebudcalifornia
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear rosebudcalifornia, Thank you for your feedback, sharing your experiences of your stay. I'm very happy to know that we provided an excellent service. Thank you for the special mention to Mateo i am sure he did his best in order to provided you an excellent service. Thank you again for your wonderful feedback and we look forward to your...

Brighton, United Kingdom
Reviewed 1 week ago

I have been back a week in the UK and still suffering from holiday blues. This has had to be the best holiday thanks to the great staff at Azul beach. The kids club - Azulitos was brilliant. Marta, Lupita, Andy and Tania worked tirelessly to give the children there a great time. They genuinely care for the kids and...

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Helpful?
Thank _fluffycat_scott8
KarismaHotelsResorts, Manager at Azul Beach Hotel, responded to this review

Dear _fluffycat_scott8, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Hotel. Thank you very much for all those special mentions to the staff. I am sure they did their best in order to provided you an excellent service and make your experience...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Hotel

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $456 - $1,305 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Hotel 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort
Azul Hotel Beach Resort
Azul Beach Hotel Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Hotel staff and other travellers.
509 questions
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Questions? Get answers from Azul Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many of the "Deluxe" rooms (the lower-end rooms) actually have better ocean views than the more expensive rooms.”
 of 5 bubbles 738troyw, 16 Jan 2017 | Read review
“Careful about Family Suites - they are gorgeous, but don't expect a good view.”
 of 5 bubbles BeanW, 15 Jan 2017 | Read review
“family suite was comfortable and spacious. Because of the unique design of the building you never feel as though you are in a large hotel.”
 of 5 bubbles graceo707, 10 Jan 2017 | Read review
“The swimout suites looked contrived and awkward, I'm very glad we did not opt for a swim-out.”
 of 5 bubbles jtoddsnyder, 6 Jan 2017 | Read review
“Choose a room near the edges of the hotel for less bar noise. Swim up suites are the way to go as well. It will enhance your experience.”
 of 5 bubbles macm19, 30 Dec 2016 | Read review
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