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Excellence Riviera Cancun

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Excellence Riviera Cancun
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11,511 Reviews from our TripAdvisor Community

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Showing 11,102: English reviews
Waterford, Connecticut
Reviewed 1 May 2014

We recently returned from a 10 day stay at the Excellence Resort in Riviera Maya, Cancun. It was our second trip and we’re already planning our next one. Although the first trip was “excellent” they somehow were able to improve on perfection and made the second one even better! From the swim out suite to the pools to the food...

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5Thank Deb J
Rhondda, United Kingdom
Reviewed 1 May 2014

My wife and I arrived Apr13 for a 14 night holiday. Had e mailed before we arrived with one or two requested. Arrived and greeted with cold towels a warm welcome and a glass of cold champagne, the personnel management came up and introduced herself and said they had done they're best to meet my request ( building 6, mattresses...

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5Thank stevep77
Sidcup, Kent. England
Reviewed 1 May 2014

I have just returned from what I can only describe as a holiday of a lifetime . I travelled with my husband to meet up with our friends Mick & Gill who have been to this resort three times already & although highly recommended it left me spellbound !Where do you begin on a review in which I would love...

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5Thank Pru1919
Cardiff, United Kingdom
Reviewed 1 May 2014

First let me say I had the best holiday ever. As already reported grounds are beautiful, rooms are a little tired but kept very clean by the maids and the food is of a good quality. Yes there is seaweed on the beach, but it's next the ocean... go figure! Not sure where the comments about unfriendly staff are coming...

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3Thank Sherran M
Reviewed 1 May 2014

Our first experience in Mexico. What a great resort. Miguel in the Blue pool bar, Benjemin in Chez Isabelle, Aaron in the Lobster House and David on the beach area just a few of the staff that made our stay memorable. My only criticism is that we did not receive our requeated 3:15am wake up call on April 29, could...

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3Thank Mumchum
San Francisco, California
Reviewed 30 April 2014

First, let me start off that I am a pretty well seasoned traveler, (Four Seasons and The W). We came here after friends picked it out and I was a little skeptical based on some of the reviews. Overall, it was a great vacation. The place was at full capacity, and we were in building six. Never once was there...

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9Thank SuzeSF2012
Leeds, United Kingdom
Reviewed 30 April 2014

This has to be one of the best All Inclusive Hotels we have stayed in. From Staff to Food to Cleanliness. All write ups are only opinions but the majority of write ups on this Hotel give it the rating it deserves, so just go and enjoy it. There are restaurants and food to satisfy all tastes, even if you...

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8Thank jeanandalan
Sarnia Ontario Canada
Reviewed 29 April 2014

Never had the urge to do Mexico because it wasn't an island but our travel agent recommended this resort because of repeat business she sent there often. We were there March 16th to 24th and I must say I was pleasantly surprised by Mexico, the airport was quite modern but very busy , the transfer pick up area was a...

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9Thank Seppstravels
Eastleigh, United Kingdom
Reviewed 29 April 2014

This holiday had everything for a couple, 5 star all the way. Food was excellent wherever we ate although don't expect too much spice in the Mexican restaurant (the Americans don't like it) facilities and our room were top notch and nice to go all inclusive where expense wasn't spared. Find the extra money and book to go here

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15Thank John W
Washington DC, District of Columbia
Reviewed 28 April 2014

This is a very lovely hotel. The room, staff, food and property were all excellent. The drink selections were superb. I traveled with friends for a wedding and had a lovely time at this resort. The beach isn't the best at this time, as there was quite a bit of seaweed while we were there - but still very nice....

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4Thank Globehopper79

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Free Internet
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $433 - $791 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#2 On the Beach Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Excellence Riviera Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Roof top suite or swim-up suite are our favorites.”
P2095GTdavids, 25 Apr 2017 | Read review
“I would get a first floor swim out room.”
751KentC, 25 Apr 2017 | Read review
“Swim Up Suite in Building 2 facing the spa - backyards are luxurious with beautiful trees”
537jodim, 25 Apr 2017 | Read review
“They are all nice, lots of people like the swim-ups, we like to be top floor for better views.”
Razoine4, 20 Apr 2017 | Read review
“swim-up rooms are worth the upgrade”
shannonv201, 19 Apr 2017 | Read review
5 of 5