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Excellence Riviera Cancun

13,283 reviews
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Traveller (16276)
Room & Suite (3454)
Storyboard
Overview
  • Excellent79%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“lobster house”(2,027 reviews)
“lazy river”(1,124 reviews)
“chez isabelle”(783 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 50% Off
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Reviews (13,283)Write a Review
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12,821 results
Traveller rating
10,026
1,935
558
187
115
Traveller type
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LanguageEnglish
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10,026
1,935
558
187
115
Show reviews that mention
All reviewslobster houselazy riverchez isabellemartini barthe grillflavor marketsol barbarcelona restaurantroom serviceour honeymoonclub poolfrench restaurantlas olasclub levelmichael jackson showswim up roommain pool
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4,981 - 4,985 of 12,821 reviews
Reviewed 5 June 2015

My wife and I booked this trip at the last minute. We booked a Junior Suite Pool/Spa view. I was a little nervous since it was such late notice on what the view would be, would we get a king bed or 2 doubles, etc....More

5  Thank bearben25
Reviewed 5 June 2015

Visited here with my husband for the first time here but we certainly hope to return! Great welcome,beautiful resort, fabulous room and gorgeous food. Literally couldn't fault a thing from beginning to end. The staff are superb, very attentive and always smiling. We had a...More

3  Thank EstelleRob43
Reviewed 5 June 2015

We stayed here for our anniversary and had champagne in our room on arrival, towel swans with rose petals and the offer of a special anniversary meal in any of the restaurants. We were also offered a discount on massages in the spa before 12.30...More

6  Thank CarolGuildford
Reviewed 4 June 2015

This was one of the top All Inclusives I have been to. The people here are so happy and eager to help you. If you do go to this resort be sure to check out the spa- they have a hydrotherapy experience that is amazing....More

3  Thank Ashli H
Reviewed 4 June 2015

Beautiful property. Staff very attentive. I had a problem with my door. They were at my room in 2 minutes and the desk called a minute later to make sure it was fixed. Food was excellent in all the venues. Breakfast in Barcelona was great....More

2  Thank BUtrip
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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Spa
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$353 - US$750 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$353 - US$750 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (16276)
Room & Suite (3454)
Pool & Beach (3155)
Dining (1468)
Business Centre & Event Rooms (66)
Amenities (46)
Family and Play Areas (44)
Questions & Answers
Ask a question
Boris S
24 February 2018|
Answer
Response from Tymetraveler | Reviewed this property |
Nope. Club rooms are ocean front and lazy river is more towards the back of the resort. Completely opposite direction. But it is not very far. The resort is not THAT large. Walking resort front to back is only a few... More
0
Votes
pudge23can
24 February 2018|
Answer
Response from Tymetraveler | Reviewed this property |
Yes. Sliding glass patio doors will bring you to a short patio with seating area and outdoor jacuzzi. Hammock and at least 15 feet of landscaped grass area and then the pool. All right outside your door.
0
Votes
Fountainsfour
23 February 2018|
AnswerShow all 2 answers
Response from DRegehr | Reviewed this property |
That is why we stayed in a swim up; sun bed, loungers, chairs and our own bathroom close by.
0
Votes
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Room Tips
"We had a pool view, 3rd floor with a king bed. It was great!"
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"The views are nice from all directions"
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"We stayed in the Club side and loved it!"
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"We like a pillow top to be added to the bed for softness and we like a pool view"
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