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This was our 4th time to this place we love it so much we keep coming back to it . The staff the food I can't say enough good things you get the value for what you pay for this place . Thank you to...More
First of all they send us a nice black private SUV from the Cancun Airport to the Hotel, the driver was super polite and he offer us towel to clean our hands and bottle of water, he also ask what we want to drink upon...More
10 Thank Easyofff
Response from Cristobal G, Online Community Care Coordinator at Grand Residences Riviera CancunResponded 19 January 2018
Thank you for posting about our resort.
We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction. We're excited to...More
This is the best hotel that we have ever stayed at. The attention to detail and service is beyond belief. Not one bad experience. Will definitely be back!!!!!!!!!. The rooms are large and make you feel at home. Great kitchens with high end appliances. They...More
2 Thank raul z
Response from Sandra R, Online Community Care Agent at Grand Residences Riviera CancunResponded 2 days ago
Dear Raul Z,
Thank you so much for taking the time to review your recent stay with us.
We couldn’t be happier to see that your time spent with us was a great experience.
We are honored that you would choose to stay with us...More
This was by far the best resort we have stayed at, it was beautiful, elegant and super clean. Starting from the private transportation waiting for us at the airport and the warm welcome from our personal concierge, Marcela waiting for us with our refreshing drinks...More
3 Thank AIR0721
Response from Sandra R, Online Community Care Agent at Grand Residences Riviera CancunResponded 6 days ago
Thank you so much for your review.
Our staff is constantly striving to make sure that our guests have the best vacation experience possible and we couldn't be happier to see that we achieved this goal with you.
We appreciate your kind words...More
The Grand Residences came on my radar about a year ago and when we were looking to book a summer trip we couldn't pass up an opportunity to visit a place that had received so many five star reviews. As everyone states, first class treatment...More
1 Thank hockeyparent33
Response from Cristobal G, Online Community Care Coordinator at Grand Residences Riviera CancunResponded 1 week ago
Dear Hockey Parent 33:
Thank you for taking the time to review your stay with us.
We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.
We appreciate your feedback and look...More
I am not sure because i have only stayed in the one bedroom master suite units, but you are correct, the Murphy beds are not suitable for adults. I would recommend that you contact the resort directly as you will find the... More
I am not sure because i have only stayed in the one bedroom master suite units, but you are correct, the Murphy beds are not suitable for adults. I would recommend that you contact the resort directly as you will find the staff very accommodating.
Response from natedawg4040 | Reviewed this property |
the resort next door has jet skis ($70 for 40 minutes) and parasailing. Swiming isnt great as there is a ton of seaweed. They do rent out boogie boards, but waves arent worth it (too small). bery quiet resort.