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Hotel Marina El Cid Spa & Beach Resort

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Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotels.com
US$210
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Free cancellation until 08/12/21
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US$234
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US$235
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Traveller (6683)
360
Panoramas (14)
Pool & Beach (1786)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Marina El Cid Spa & Beach Resort
Updated 04/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Enjoy an alluring all-inclusive experience in an authentic escapade. Well-known for its family-friendly environment and redefined pampering, Hotel Marina El Cid Spa & Beach Resort provides splendid accommodations, services and amenities in a picture-perfect setting. Enjoy the upscale services available such as full-service marina and sportfishing fleet, Mayan inspired spa and activity programs for all ages in the Kids and Teens Club. The resort grants guests a more conveniente, yet equally espectacular alternative to the larger hotels in the Riviera Maya. Wether you are seeking an intimate or an adventurous retreat, this Caribbean paradise will make for the perfect escape.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Children's television networks
Parking
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Harbour View
Languages Spoken
English, Spanish
8734Reviews1870Q+A100Room tips
Traveller rating
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Popular mentions
andrewjbudd wrote a review 14 Jun
Columbus, Indiana1 contribution
My wife and I stayed for our honeymoon and had a wonderful time. The grounds are beautiful and well-maintained. The food and drink is really good and I would recommend to all food and drink lovers who aren't true food snobs. The only things that were dissatisfying were 1) the beach was unusable due to seaweed (I believe this is more of a seasonal issue than resort issue) and 2) I was up-sold at check-in on the Platinum Club services and an upgraded room. I am convinced that the room was not any nicer than the one that I already had and the Platinum Club services (while they were kinda nice) definitely did not make the extra expense worthwhile. I would recommend to anyone staying there to stick to your guns and say no thanks to any extra expenses once you are at the resort. Otherwise, we had a wonderful time! We felt very safe and comfortable for the entire experience.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded yesterday
Dear Andrew, It is our pleasure to have been selected as the destination to spend your honeymoon. Thank you for choosing us for such an special event!. Thank you also for your recognition towards our staff, and facilities. This is your home and we hope to have the pleasure to serve you again in a near future. Cordially
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Navigate778450 wrote a review 11 Jun
Charlotte, North Carolina7 contributions5 helpful votes
We were already in Puerto Morelos when I had an accident and had to have surgery in the local hospital (which was a great experience as well). With that being said, I was required to stay longer so my husband booked us a week at El Cid for when I got out of the hospital. From the moment we arrived, we were treated with such respect. All team members were courteous, caring and kind and went out of their way to assist where they could. The grounds are beautiful, as always, the food was delicious and varied with different cuisines, and the rooms were meticulous. I have seen people on here complain and give El Cid a bad review because of the seaweed issue, but the hotel cannot control Mother Nature and they were doing their best to try to rid the beach of the neverending piles that continued through the day and night. It isn't fair to ding the hotel for this problem. My husband will be back this weekend with all our kids and grandkids for a family reunion and I am sad I cannot travel, but I know they will all have a great time!
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded 5 days ago
Dear guest, We sincerely appreciate your time to post your comments about our service and facilities as well as your preference. We are commited with your satisfaction and work everyday in offering the best service for the best possible experience for you and your family. This is your house and we hope to see you again soon. Cordially,
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timofiy72 wrote a review 10 Jun
Spokane, Washington1 contribution
This hotel was above my expectations. All the staff were friendly and helpful at all times. Hospitality here is better than the places I have been to before. The atmosphere was perfect and the nature was definitely some of the most eye catching. Very happy with the stay I had. 10/10
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded 5 days ago
Dear guest, thank you so much for your kind comments and for your preference; your safety and enjoyment are our priorities, and we are doing everything to make sure that your stay with us result on a positive, safe and joyful experience. This is your home and we hope to see you again anytime soon! Cordially,
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zayra19g wrote a review 10 Jun
Orange, California2 contributions
The hotel amenities were great! Four pools on the property, multiple restaurants to pick from, and the Mexican (lunch) restaurant was amazing! The staff was very friendly and loved the free tours available (bike ride and shopping trip to Playa del Carmen). Beware when you leave the Mexican airport, people will approach you to book tours, but it’s hidden agenda to sell you a timeshare.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded 5 days ago
Dear guest, It is always great news to read that your stay with us resulted on a positive and satisfactory experience for you and your family! Thank you so much for your recognition to our staff, who, are our most valuable asset. As you mention, your safety is our top priority as it is your comfort and satisfaction. Thank you again for your recognition. This is your home and we would love to see you again soon! Cordially
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ninja_nyc wrote a review 7 Jun
New York City4 contributions11 helpful votes
This place is horrible. It literally smells like a sewer from the rotting seaweed and polluted beach you can’t swim in. We parked our boat in the Marina for a few days and got wristbands for the facilities. I’ve been to all-inclusives before, and this is the worst one I’ve been to. The buffet is like food from a mini mall deli. All of it has no flavor and if you want meat you better like rubbery overcooked hunks of bio-matter. The booze selection is basic and nothing too shelf is on offer. Some staff, like the people at the marina were very very pleasant. They deserve a raise. Others were complete jerks. Twice waiters claimed my wristband was only a half day band and wouldn’t serve me until I got a manager involved. The wristband says “all day” on it by the way and cost $115. It would have been cheaper to just but drinks individually and order a pizza from somewhere else. I was leaving the boat to fly back to the US, and when I was leaving, security stopped me like I was a criminal and held me for 15 minutes because my driver didn’t have a checkout ticket. No matter how much my driver explained that I was not sleeping at the hotel in a room, they wouldn’t let me go. I was possibly going to miss a flight over their insane protocols.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Don’t go. Don’t get scammed into their $80K membership program
See more room tips
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PRICE RANGE
US$160 - US$473 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel marina el cid spa & beach puerto morelos, hotel marina el cid spa and beach resort, marina el cid riviera maya, hotel marina el cid riviera maya, el cid riviera maya, hotel marina el cid beach, el cid puerto morelos
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
428
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Frequently Asked Questions about Hotel Marina El Cid Spa & Beach Resort
Which popular attractions are close to Hotel Marina El Cid Spa & Beach Resort?
Nearby attractions include Croco Cun Zoo (5.2 km), National Reef Park of Puerto Morelos (1.8 km), and Unico Beach (3.0 km).
What are some of the property amenities at Hotel Marina El Cid Spa & Beach Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Marina El Cid Spa & Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Marina El Cid Spa & Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Marina El Cid Spa & Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Marina El Cid Spa & Beach Resort?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Hotel Marina El Cid Spa & Beach Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Marina El Cid Spa & Beach Resort have an airport shuttle?
Yes, Hotel Marina El Cid Spa & Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Marina El Cid Spa & Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Marina El Cid Spa & Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Marina El Cid Spa & Beach Resort?
The staff speaks multiple languages, including English and Spanish.