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Hotel Marina El Cid Spa & Beach Resort

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GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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5,549 Reviews from our TripAdvisor Community

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Showing 4,958: English reviews
Providence, Rhode Island
Reviewed yesterday NEW

Our stay was great & memorable! We booked our trip through an online 3rd party site; A little skeptical at first but after reading previous reviews here we decided to go for it & book an all inclusive deal 5 day 4 nights! Right in our budget, the flights were with a reputable airline, transportation upon in Cancun International was...

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Helpful?
Thank cjustiniano0422
Vancouver, Canada
Reviewed 2 days ago NEW

Had another amazing experience at Hotel Marina El Cid in Puerto Morelos. Once Again Sara the Chief Concierge took care of us even though she was getting ready to go on Maternity leave from the resort, you cannot find that type of customer service in too many places. I just love the personalized service. Fernando and Paco were fantastic. Always...

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Helpful?
1Thank mikesue75
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends; Thank you for your nice review; i will share it with all the staff, specially Sara, Fernando and Paco. We feel happy to learn that you enjoyed your stay with us again!! Best regards.

Leesburg, Virginia
Reviewed 2 days ago NEW

We stayed here last spring break and had a fantastic trip with the kids! My only complaint is there isn't much privacy with the bathrooms in the rooms being semi-transparent. We felt VERY comfortable here. The staff were super nice, room was very clean we overall had a wonderful stay. I would definitely take my family here again.

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Helpful?
1Thank Kelly M
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family; On behalf of all the staff at El Cid, i would like to thank you for such a nice review. It is great to read that you had a great time with your family here!! Best regards.

Menifee
Reviewed 2 days ago NEW

We had a wonderful time. The weather was perfect. The staff was great and food was awesome. We bought last year and came back this year. The addition to the resort is going up fast. Having the dolphins there was really fun to watch. Looked like kids and adults alike were having so much fun. We want to bring our...

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Helpful?
1Thank Jeffrey M
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family; It is great to read that you had a great time during your recent stay with us, and that you enjoyed our facilities and service. We would like to have the oportunity to serve you and your family again in the near future!! Best regards.

Bronx
Reviewed 3 days ago NEW

The hotel and the amenities are nice - my only issue is paying for wifi- Wifi should be free; paying 25 a day is a bit much. We received a coupon for 75, and atill had to pay 25 for the last day......

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Helpful?
2Thank ciasiab
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friend; Thank you for your review. It is good to read that you enjoyed your stay with us, and we will take your comments in consideration. Thanks again!! Best regards.

Medicine Hat
Reviewed 3 days ago NEW

We were Very happy with our stay. The staff was very welcoming. The bell men were very helpful and ready to serve. Every thing was very clean. Staff in all areas were always dressed sharp and well pressed.

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Helpful?
Thank rodneyowenn
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends; Thank you for your kind review, i will let the bell men know that you were happy with their job and it is great to learn that you enjoyed your stay with us. We would like to have the oportunity to serve you again in the near future. Best regards.

Hastings, Nebraska
Reviewed 3 days ago NEWvia mobile

We had the platinum service and it was absolutely amazing. I met Ricardo and Daniel our butlers and they were absolutely awesome. They were there for everything we needed and more. I could not have had a better experience, or better service than I had from these two.

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Helpful?
1Thank morehead217
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends; It is great to read that you had a good time with us; it means a lot for us, and i will share your comments with Ricardo, Daniel and all our staff. Thanks a lot! Best regards.

Reviewed 3 days ago NEWvia mobile

Ricardo and Daniel are the best butlers you can ask for!! Always on time and always aware of your needs!! Very friendly, you will leave with life long friends with these two!! Blessed to have the best! Go Ricardo!!

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Helpful?
Thank Chandler H
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear Chandler; Thank you for your nice review; i will share it with Ricardo and Daniel, as well as the rest of the staff. Best regards.

Cincinnati
Reviewed 3 days ago NEW

Spent Thanksgiving Week 2016 and this was our 6th time travelling to El Cid. This review may be a little redundant from past ones but there are a few tweeks. We stayed in an oceanfront 3BR condo again and it was like we never left. Our butler, Joseph, did a fabulous job seeing to our needs and keeping the red...

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2Thank NatiCzar
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family; Thank you very much for your time writing such a nice review; it is great to learn that we were able to fulfill your expectations again, and we would like to have the oportunity to serve you and your family in the near future. I will share your comments with all the staff, who will be pleased to...

Reviewed 3 days ago NEW

We just got back from the El Cid hotel and had a great time. The staff was really friendly, special thanks to Sol at the pool!! They were constantly working to maintain the property. The food was decent, the restaurants were actually really good, just wish they had a "snack bar" by the pool. Entertainment group was really fun, but...

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Helpful?
Thank Shannon G
RichardBustamante, Gerente at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear Shannon; On behalf of all the staff at El Cid, i would like to thank you for such a nice review; i will share it with all the staff, specially Sol and the entertainment staff. Please come back whenever you want, this is your house! Best regards.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinym All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $311 - $894 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a corner room by the waterfalls. It was quiet and the maids did a fantastic job keeping it clean and came back at night and output bed was turned down with candies. The refrigerator was always well stocked with drinks. ”
 of 5 bubbles D134PSjeffreym, 9 Dec 2016 | Read review
“I would definitely try to get a ocean view room.”
 of 5 bubbles 929shannong, 8 Dec 2016 | Read review
“Ask to be away from construction area.”
 of 5 bubbles BradShannon13, 8 Dec 2016 | Read review
“We were in a 3 bedroom suite on first floor, easy to walk out and onto beach. Heard NO noise from upper rooms.”
 of 5 bubbles crowk67, 6 Dec 2016 | Read review
“Upgrade is worth it...our friends did, and they got a lot for a little more money!”
 of 5 bubbles nicholaso668, 6 Dec 2016 | Read review
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