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Hotel Marina El Cid Spa & Beach Resort

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GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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6,010 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Marina El Cid Spa & Beach Resort
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Showing 5,391: English reviews
Reviewed 23 August 2015

I just just returned from a great week at El Cid with my wife and two boys (12 & 11). We had an easy ~20 min transfer to the hotel via USA Transfers and arrived earlier than check-in, but played in the pool until our room was ready. Room -- I opted for a room upgrade to a large, ocean-front...

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Helpful?
4Thank Chris C
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your awesome comments and for your preference. We are so glad to know that all your family spent a nice holiday in our resort and enjoyed your suite, our restaurants and the service from our staff....

Houston, Texas
Reviewed 23 August 2015

The Hotel was ok the food was poor, same thing everyday and the dinners had a selection of 4 choices and were very small {WHY GET CLEANED UP AND DRESS UP FOR SOMTHING LIKE THIS so not worth it. } the staff was ok the beach was poor. Not a place we would come back to. The beach was full...

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Helpful?
2Thank dougevans69
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your review and for your preference. We sincerely regret that your experience with us was not as you expected to be in some aspects. We are always improving our resort on the aspects that are in our...

Millsboro, Delaware
Reviewed 22 August 2015

My husband and I never had a honeymoon, So we decided to take a trip to Mexico. We really wanted to see the Mayans and we did. The Hotel was beautiful. The room was lovely. The food was to die for. The star rating needs to go up. There was only one thing that upset us just a little. When...

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Helpful?
6Thank shannonsutfin
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear Honeymooners: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your great comments and for your stay with us. We are so glad to know that you and your husband had a nice holiday in our resort and enjoyed everything that El Cid has to offer. Thank...

Mineola, New York
Reviewed 21 August 2015

We loved the hotel and staff. Went there with my wife and kids (6 & 11). Our room was fantastic and it wasn't even ocean view. The only thing I'm a little critical about is that there was smell coming from a small pond located in the middle of the hotel area. That was bad, but other than that we...

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Helpful?
2Thank Ben M
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff from Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice review and for selecting our resort. We aim to ensure our guests stay is as comfortable as possible, all the reviews of this site help us to improve always. Thank you also for sharing...

Reviewed 20 August 2015 via mobile

Spent a week at this resort with my family recently and I was not impressed. Even though you book it as a hotel their main goal is to sell timeshares and that's where they put all their efforts in to. They give you different color bracelets to differentiate your status and how you should be treated while you are there...

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Helpful?
3Thank Pepes C
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your review and for your past stay with us. We are glad to know that you enjoyed some aspects of your vacation with us and be sure that we will work in your recommendations. I would like...

Germantown, Maryland
Reviewed 20 August 2015

the butler (Xavier Mendez) was amazing, He is very good, if you going there ask for him. Excellent Person He helped a lot while we were there. we celebrated our anniversary and he helped to my husband to gave me a beautiful surprise.

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Helpful?
Thank Nikki R
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your nice review with us. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field. Thank you also for your kudos for Xavier, as you commented he is a great person and I will...

New York City, New York
Reviewed 20 August 2015

Hotel and Property - Well maintained Food - Horrible ! The breakfast was the ONLY meal which was edible, Dinners and Lunches were a joke - cold food, no taste - calling a restaurant Mediterranean or Mexican but not offering food that tastes like the cuisine was ridiculous Drinks - NO Top shelf alcohol ! the best they could get...

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Helpful?
4Thank Vic M
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for your preference. We sincerely regret that you were not happy with the food selection that we offer, we will share your comments with our executive chef and thank you also for your...

Reviewed 20 August 2015 via mobile

Our family of 4 went down to the Riveria Maya two weeks ago! From the moment we set foot onto the resort to the moment we left, we were taken care of. Such wonderful, humble folks who truly care about you. The resort was beautiful, the food was great and really all inclusive! Highly recommend the xel-ha excursion!! Bring nothing...

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Helpful?
2Thank Beensie
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: How very kind of you to share your excellent review with us. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field and it is nice to hear that you enjoyed also Xel-Ha and all the natural wonders that are close...

Reviewed 20 August 2015

Im a long time COSTCO member and firm believer of their advertisements. The family and I, just came back from our six day vacation and would like to share my experiences while staying at the hotel. I must begin by saying that the premises and rooms of the Hotel are superb, with some minor maintenance in some the rooms. The...

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Helpful?
3Thank tonny d
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for your stay with us. We are glad to know that you enjoyed some aspects of your holiday but in the other hand we regret that you were not satisfied with our food...

Port Washington, Wisconsin
Reviewed 20 August 2015

We spent 5 days at El Cid and overall had a wonderful experience. The resort itself was very clean and I frequently saw staff up keeping the property's grounds. The rooms were very clean and the beds probably the most comfortable beds I've ever slept in in a hotel. I would have liked more English speaking channels on the TV...

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Helpful?
Thank Julia Gullo K
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind review and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. We thank you also for appreciating our efforts to please our guests. Your review encourage us to never forget or ignore our guests needs and comfort during their stay at our resort. Please visit us again familia, we will...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $339 - $728 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The older part of the resort is lacking a little, especially the studios but if you aren't planning to spend a ton of time in the room it works fine. Larger units are nicer. Ask for an ocean view.”
 of 5 bubbles P5215FRericc, 28 Mar 2017 | Read review
“All the rooms have ocean views. If you want to be where the action is ask for a building near the pool”
 of 5 bubbles frank551, 28 Mar 2017 | Read review
“We were in 1725 and loved our little studio, had everything we needed. Thanks for our first visit”
 of 5 bubbles garkinz, 28 Mar 2017 | Read review
“I've stayed in several of the buildings and have always been satisfied. But the new expansion near the infinity pool is beautiful!”
 of 5 bubbles 277JeanN, 27 Mar 2017 | Read review
“expensive to upgrade but we got a beautiful room and loved having more than 1 bathroom”
 of 5 bubbles Kimberly0, 27 Mar 2017 | Read review
5 of 5