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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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5,880 Reviews from our TripAdvisor Community

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Showing 5,266: English reviews
Annandale, New Jersey
Reviewed 17 February 2015 via mobile

We spent a week at the Marina del Cid for our family reunion. The facilities, location, beach, service and food all deserve high marks. The hotel grounds are beautiful with a spectacular beach, plenty of lounge space and turquoise water. Conveniently located for side trips to snorkeling on the coral reef, Mayan ruins, Xel-Ha, and more. The staff could not...

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Helpful?
6Thank Makelagood
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear travelers: On behalf of all the Staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your kind review and for selecting our resort. We are so glad to know that you spent a nice family holiday with us and enjoyed everything that El Cid has to offer. Thank you also for sharing...

Memphis
Reviewed 16 February 2015

We had an opportunity to spend a day at the El Cid in Puerto Morelos. The facility is well equipped with a large and fun all purpose pool. The adult only pool is in apleasant spot but gets crowded quickly and kids eventually make their was there. The rooms are varied in size and well appointed. There's a new spa...

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Helpful?
2Thank MissMem
England
Reviewed 16 February 2015

We spent 2 weeks at El Cid as guests of our good friends who are El Cid owners. The welcome that we received in the Platinum Lounge was outstanding, registration was quick and our luggage was transported to our room in block 22, where we spent an extremely comfortable vacation. The staff at this resort all go out of their...

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Helpful?
4Thank Colin-Catherine
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We are pleased that our staff contributed in making your holiday memorable, noticing our efforts inspires us to continue to be among the best in our field. We always share all the reviews of tripadvisor with our team and are a great motivation for us. Thank you also for sharing your experience on this site and for preferring...

Gridley, California
Reviewed 16 February 2015 via mobile

We stayed here with our three daughters 14, 12, & 9. One of our best family vacations ever. Our room had two queen beds and a full size Murphy bed. The resort was enjoyable for the whole family. My only complaint were that the walls seemed thin and a couple nights we had some noisy neighbors.

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Helpful?
4Thank ENTRAVEL
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: We certainly appreciate your nice review and thank you for preferring Hotel Marina El Cid Spa & Beach Resort. We thank you also for appreciating our efforts to please our guests. Your review encourage us to never forget or ignore our guests needs and comfort during their stay at our resort. It will be a privilege to serve...

Las Vegas, Nevada
Reviewed 14 February 2015

Seriously, if you have to choose a place, definitely put this at the top of your choices! There are so many places to choose from along the Riviera Maya/Cancun coastline. But I really don't know if there's any that beat the service this place provides. You will be treated like Royalty! They will bend over backwards to do all they...

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Helpful?
8Thank Patricia P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your nice review and for your preference. We are so glad to know that you had a relaxed holiday in our resort and enjoyed our facilities and the personalized service from our staff. Thank you also for...

Ireton, Iowa
Reviewed 14 February 2015

Our 2nd visit to this fine resort so we obviously loved the place. Our main problem was when the concierge didn't just offer to help us but was determined to "sell us" vacation sharing (i.e. timeshare). We were bushwacked, mislead and they would not take NO for an answer. Supposed to be 90 minutes but 2 hours passed and they...

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Helpful?
1Thank Glenda V
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your kind comments and for your second stay with us. We are glad to know that you had a nice holiday in our resort again. All the reviews of this site are really important for us...

Nine Mile Falls, Washington
Reviewed 14 February 2015

This was the second time we have stayed here. We will keep coming back. They are keeping up the great service with the addition that opened in June. The staff is committed to service. The views from the upper floors are breathtaking. The selection of food is very good and it is presented on the plate very nicely at the...

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Helpful?
6Thank kcschueler
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your amazing review and for your second stay with us. We are so glad to read that you enjoyed your stay with us and that our staff contributed in making your vacation memorable. We will share your...

Reviewed 13 February 2015 via mobile

Overall this is a great place for families with children. We enjoyed both pools- the warm "infinity"pool and the larger "slide" pool. Getting pool side beds was never an issue and the staff were courteous and very accomodating. The food was excellent and there was a good variety. Our son loved the kids club, its staff and activities. We felt...

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Helpful?
4Thank Houssein Z
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your excellent review and for your preference. We are so glad to know that all your family had a pleasant holiday with us and enjoyed our service and facilities. Thank you also for sharing your experience...

West Kelowna, Canada
Reviewed 13 February 2015

My husband and I just returned from a 10 day stay at the Marina El Cid. I must admit that prior to going I read reviews on trip advisor and was worried because of the few negative reviews. I really had a nice visit and none of the negative comments seemed to be an issue for us. Yes the beach...

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Helpful?
6Thank puddle1234
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your perfect review and for your preference. We are pleased to know that you had a nice vacation with us and that Victor and Gustavo contributed in making your holiday memorable. Your review inspires to never forget our...

Oak Creek, Wisconsin
Reviewed 13 February 2015

This was our first trip to Mexico and we loved it!!! The hotel was far better than I imaged. Rooms were nice in size, clean and well attended to. The food was okay not bad; best dinner we had was in the Mexican Restaurant. Loved the fresh fruit and vegetables and the guacamole was amazing. Everyone was very friendly and...

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Helpful?
2Thank Rhonda S
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your perfect review and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. We thank you also for appreciating our efforts to please our guests. Your review encourage us to never forget or ignore our guests needs and comfort during their stay at our resort and I will make sure to share...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $347 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shuttle service is only free one way to or from the airport to my knowledge.”
 of 5 bubbles Jaxfan, 23 Feb 2017 | Read review
“Top floor rooms”
 of 5 bubbles 82Travel_bug82, 23 Feb 2017 | Read review
“Very noisy if your room is near a path. Carts travel continuously taking supplies back and forth. Need air filled tires on the carts. ”
 of 5 bubbles dave1830, 22 Feb 2017 | Read review
“Clean room floors with clean water and soap, leave wash cloths and towels for each person staying in the room.”
 of 5 bubbles tiffanyh38, 22 Feb 2017 | Read review
“Room was Drity had used toilet paper under the bed and was never removed from the room for 7 days. rooms need to be up graded as they are not that nice. Web site pictures of the rooms look better than in person. Asked for a upgrade to one in the picture and they said that they dont have any... makes me beleave that the rooms are not that nice. Not returning to this Hotel again.”
 of 5 bubbles bradleyd771, 22 Feb 2017 | Read review
5 of 5