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Hotel el Moro

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1 room 2 adults 0 children
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Hotel el Moro
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276 Reviews from our TripAdvisor Community

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Showing 245: English reviews
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Surrey, Canada
Reviewed 1 week ago via mobile

We have been In Puerto Morelos for the past week. During our visit we have had most of our meals at a restaurant. Some places have been very good. The breakfast here was okay, but not one that would make me excited about returning. The food was basic and the server lacked enthusiasm. The restaurant is in a convenient location,...

Thank greenspratley
Bath, ME
Reviewed 1 week ago

This hotel was a big improvement over the hotel where we stayed in Puerto Morelos the past couple of visits in 2016 and 2014. It was clean, comfortable, attractive, and the staff was friendly and helpful. The only negative was that there was no hot water in our room. Hopefully, this negative aspect will be fixed for our next visit...

Thank martnlivy
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear martnlivy: Thanks you for your visit and time to review our services. Indeed we all at Hotel El Moro stress the importance of having a clean, comfortable and friendly ambiance in our installations. I am glad that you received that treatment. I also hope that you did not endure cold water during all your staying with us. Beto, our...

Vernon, Canada
Reviewed 2 weeks ago

Stayed for a week in a suite. Large room in very good condition with well equipped kitchen. Roof top patio and included breakfast were unexpected bonuses. We were impressed with the cleanliness of not just our room but the facility as a whole. All staff were friendly and helpful.

Thank Wilujo
Minneapolis, Minnesota
Reviewed 3 weeks ago

My husband, two daughters (8 & 5) and I stayed here along with a couple of friends recently. We enjoyed our stay immensely. It was the backbone of a great week of memories. We liked the overall ambiance including a clean pool, our bright room/outdoor patio, and the great breakfast set up. The convenience of this location was also key...

1Thank msuska_12
Reviewed 4 weeks ago

We stayed for a week in a master suite on the second floor. It consists of 2 rooms: a kitchen/sitting area that you enter into and a separate bedroom with attached bathroom. Windows in three directions made for nice light and good cross ventilation. we were a bit disappointed that instead of a private balcony the suite came with a...

Thank Douglas Y
Healy, Alaska
Reviewed 23 February 2017

We really enjoyed this small hotel for our first stay in Puerto Morelos. We had a nice view of the pool/garden area, it was in a quiet location (except for a few early roosters) and yet very handy to the main square of town. We enjoyed the breakfast they offered every morning - was a great start to our day....

1Thank coalminer
Reviewed 20 February 2017

Stayed here 4 nights. I booked via their web site and prepaid the first night via PayPal. We requested a ground floor because of mobility issues. Check in went smoothly, I paid the balance in cash and our room was ready. Stayed in room #32, a Jr. suite located at the back with fridge, A/C, fan, TV with cable, huge...

1Thank Moqueen
Edmonton, Alberta, Canada
Reviewed 18 February 2017

I'll cut to the chase here- Our reservation was oversold and we were emailed to advise of the change; however, we were already in Mexico and did not have access to our work email to get the notice in time. The staff checked us in to room 38 and didn't know about the over booking. Room 38 was a pretty...

Thank Fencation
Oliver, Canada
Reviewed 17 February 2017

Very clean older place great location and nice courtyard good air conditioning BUT the sewer kept backing up to where we sat outside our room, no hot water for three days. No coffee or glasses in our room. Free breakfast was a few thin slices of fruit, cold toast and very strong coffee. Wouldn't let us use 2 wine glasses...

Thank Lynn M
Reviewed 16 February 2017

We traveled from FL USA - after navigating our way in the dark without reception (in Mexico that's an accomplishment for a rookie and her overtired family). The signs for this town popped up all the way from the airport but it was after so many we finally spotted the one we thought looked right! Good guess - exit the...

Thank Suzii T

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Breakfast included
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $106 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Moro staff and other travellers.
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Questions? Get answers from Hotel el Moro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 31 is convenient and quiet.”
 of 5 bubbles martnlivy, 18 Mar 2017 | Read review
“Rooms on the street above the entrance can be noisy due to music from the cantina habinaro just down the street.”
 of 5 bubbles Wilujo, 14 Mar 2017 | Read review
“Don't stay in room 38”
 of 5 bubbles Fencation, 17 Feb 2017 | Read review
“not the main floor by back exit...sewer smell”
 of 5 bubbles lynnm712, 17 Feb 2017 | Read review
“Rooms towards the back of the property are quieter. Try not to be directly over the street in front.”
 of 5 bubbles CathyH38, 9 Feb 2017 | Read review
5 of 5