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Hotel el Moro

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255 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Cornwall England
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 March 2013

We have now stayed here three times. Once in 2012 and twice in 2013. Our first stay was pleasant enough to make us want to come again. In February we stayed in one of the suites at the front of the hotel and had a very pleasant stay. We decided to stay again at the end of our trip and... More 

Helpful?
1 Thank Bob_Croxford
Eureka Springs, Arkansas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 March 2013

I returned from my 7th stay at Posada el Moro in February. I stayed 4 weeks. Before I left I made reservations for 4 weeks next year. I've stayed in several rooms over the years but as we stay so long I prefer having a kitchen. We stay on the 3 rd floor and can see the ocean. It's about... More 

Helpful?
4 Thank Cyrano5420
DeKalb, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2013

I love this place. It is a perfect place to use as a jumping-off point for exploration of the cenotes, Cancun. Playa del Carmen, Tulum, and so on. It is reasonably priced, very accommodating, clean, friendly, basic, helpful. They want you to be happy, and this makes it unusual and worth a stay.

Helpful?
1 Thank Rich F
Kingston, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2013

we had a wonderful stay here and will do it again. We found everyone to be helpful. Again it has more than met our expectations. The only thing I would recommend is room safes for your valuables, other than this, it's perfect.

Helpful?
3 Thank monica m
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear monica m: Thanks a lot for your comments and observations. Puerto Morelos is growing and we want to improve our safety around our buildings and in our rooms, so that our guests feel comfortable and with the peace of mind about their belongings and safety. We are currently, as you suggested, installing safety box in each room as part... More 

Philadelphia, Pennsylvania, United States
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 March 2013

With just one night to spend in Puerto Morelos, we found this hotel adequate. We had a family suite on the second floor front, which is actually three flights of stairs up. (No elevators.) It was a tight squeeze for five people. The room was clean, but traffic noise from the street and loud music from the restaurants/bars made it... More 

Helpful?
Thank Megan P
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Megan P: Thanks for your comments and suggestions. Indeed during the weekends other business attract clients offering live music. Although this is something that we have no control over, we also offer other rooms (single and Jr suites) inside that as you noticed offer more privacy and less noise during those times. Other than that, we hope that you... More 

Sarnia, Ontario
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 March 2013

Spotlessly clean from top to bottom. Conveniently located near the town square, the beach and the great area restaurants. This is my 9th year here and it gets better every year. This is a family owned and operated hotel, not an all inclusive but that is part of the charm as you can easily walk to any one of the... More 

Helpful?
1 Thank Denis-in-Sarnia-Ont
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Denis-in-Sarnia-Ont: We measure our success when we meet our guests expectations. As you mentioned, you have witnessed in the last 9 years the evolution and growth of our hotel and we sincerely appreciate your loyalty, friendship and kindness to all of us. All our guests, including you of course motivate us to pursue better and higher goals in Posada... More 

boston, ma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2013

Posada el Moro is a wonderful, comfortable place to stay. The staff is friendly and they go out of their way to please. It's a very clean hotel in a great location - very close to the beach and a lot of restaurants. A complimentary breakfast on the front patio is a delightful way to start the day. We had... More 

Helpful?
1 Thank yankeetravelers300
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear yankeetravelers300: Thanks you for your kind words for our organization, and we are glad that you had a good experience staying with us. We will be waiting for you at your return, Sincerely, Alejandro Morelos More 

South Lake Tahoe, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 February 2013

This hotel is in a great location, just one block from the plaza and two blocks from the beach. The hotel is charming with a little garden path to a pool in the back, a nice little restaurant, and the rooftop patio with a palapa roof and an amazing 360 degree view of the town, ocean, and surrounding area.We showed... More 

Helpful?
1 Thank TahoeKristina
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear TahoeKristina: Thanks for your comments and we are glad that you had a good staying in Posada El Moro. We have been scratching our head about the dead iguana. Our maid reported a dead lizard in the house bathroom after we sprayed our buildings for ants. We live in a warm climate where insects proliferate so it is a... More 

Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2013

The staff were very friendly and the rooms were spatious and spotless. We had a lovely breakfast every morning and the hotel is superbly located. Highly recommend snorkelling off the coast of Puerto Morelos, lots of turtles to see. A great place to stay.

Helpful?
Thank Snakeyb4me
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Snakeyb4me: Indeed there are plenty of opportunities to experience nature around Puerto Morelos and the Riviera Maya. From great snorkelling on the national Reef Park, to cenotes, botanical garden, Crococun (crocodile zoo) and the Mayan ruins of Coba, Tulum and Chichenitza, you can enjoy adventurous and exciting vacations. Thanks you for your preference and for let us be part... More 

Vancouver, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 February 2013

We stayed in two rooms at this hotel, one on the ground level in the front building and one on the third floor of the back building (both Junior Suites). The first was next to a walkway and the pool and didn't feel that private; we also worried about security. The room itself seemed a bit old and could use... More 

Helpful?
Thank MCJuicy
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear MCjuicy: Thanks for your kind words for our staff in Posada El Moro. Miguel, Josue (who helped you in the morning) Vicky and every single employee are the best asset in our organisation. Although we planned for full comfort in our rooms, we realised after their construction, that our bathrooms need extra space. The good news is that we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $84 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya/Puerto Morelos, Mexico
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Moro staff and other travellers.
9 questions
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Questions? Get answers from Hotel el Moro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevator and lots of stairs unless you are on the ground floor, but very doable. Rooms not directly on the street would be a bit quieter.”
 of 5 bubbles BarbNGaryP, 5 Oct 2016 | Read review
“Master suites face the road, sun comes in early but you have ocean views, better views in third floor master suites.”
  • Top floor master suite view
  • Room 14, kitchen.
  • Room 14 view master suite top floor
  • Room 14
  • Sea view from room 14 balcony
 of 5 bubbles 19Keys, 28 Sep 2016 | Read review
“The second floor facing the main street was great.”
 of 5 bubbles michaelbB1848KJ, 10 Sep 2016 | Read review
“Book early...this is a popular boutique hotel.”
 of 5 bubbles Denis-in-Sarnia-Ont, 20 Jul 2016 | Read review
“Top floor is my favorite!!!”
 of 5 bubbles AnnC1969, 30 Apr 2016 | Read review
5 of 5
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