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    Hotel el Moro

    Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico
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    May 14
    May 15
    1 room, 2 adults, 0 children
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    Traveller (221)
    Dining (49)
    Room & Suite (39)
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    Overview

    • Excellent43%
    • Very good37%
    • Average12%
    • Poor5%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Restaurant
    Bar/Lounge
    2.5 Star Hotel
    All hotel details
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 14 January 2017

    We have been visiting Puerto Morelos for five years now and just love the relaxed and local feel of this village. Hotel el Moro has been our go to every year for its small European-like atmosphere and friendly service. Most rooms are very lovely and...More

    Helpful?1  
    Response from PomoElmoro, Owner at Hotel el Moro

    Dear Dianebrinkman13: We are very disappointing for our performance as host for your vacation. Although we are trying to improve our web page and its reservation system, this is not an excuse for your problems with our service. We have found small problems in it,...More

    Reviewed 13 January 2017

    Our family of 4 stayed here in December 2016 for 5 nights. We immediately fell in love with the hotel, the staff and this sweet town. It is very close to Cancun in terms of the drive down the highway, but light years away in...More

    Helpful?1  
    Response from PomoElmoro, Owner at Hotel el Moro

    Dear Judy C: We at Hotel el Moro thanks you for your time and effort to write us a review. We are glad when we hear that we meet our guests expectations. As you nicely describe Puerto Morelos is a great little town that offers...More

    Reviewed 11 January 2017 via mobile

    OMG I love � this place. I stayed there for 2 wonderful weeks with my family and the service was excellent, the rooms helper, our sweet Edna always treated us very well. My father was sick and everybody in the hotel was worried about him,...More

    Helpful?
    Response from PomoElmoro, Owner at Hotel el Moro

    Dear Lida 76: We all at Hotel El Moro are happy to know that you had a nice staying with us. We wish you and hope that your father is well and enjoying all of you, his wonderful family. We also hope to see all...More

    Reviewed 23 December 2016

    Hotel el Moro is located a half block from Puerto Morelos central town square. It's a block and a half from the town's main pier. It is reasonably priced, and if you take one of the ground floor units, they are quiet and pleasant. (We...More

    Helpful?1  
    Response from PomoElmoro, Owner at Hotel el Moro

    Dear MarkusRobinson: I have to tell you that I was lost when I read the title of your review and laughed once a friend of mine explained it to me. Yes!! we have been 16 years on business and still in good shape. We live...More

    Reviewed 10 December 2016

    We spent 3 nights at this little gem. The staff are wonderful, the rooms very much to our liking and the grounds are also. We would stay there again. Israel will take you on a wonderful cenote adventure.More

    Helpful?1  
    Response from PomoElmoro, Owner at Hotel el Moro

    Dear JulieyJeff Thanks a lot for your time to write a review of our services. We are also glad to hear that your staying with us was a nice experience. Our services include now not only the rooms and restaurant but also transportation and tour...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Breakfast included
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Breakfast included
    • Free Parking
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$75 - US$121 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Best Value Hotel in Puerto Morelos
    • #11 Romantic Hotel in Puerto Morelos
    Photos
    Traveller (221)
    Dining (49)
    Room & Suite (39)
    Pool & Beach (19)
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    Questions & AnswersAsk a question
    Roger S
    Are there mosquito nets? If not are there places to hang them if the guest brings his own?
    9 September 2016|
    Answer Show all 3 answers
    Response from 19Keys | Reviewed this property |
    There were no nets when I was there two weeks ago. There were plenty of mosquitos outside though at night (rainy season) just keep screen door closed and buy some good repellent. We also traveled with small citronella... More
    0
    Votes
    Ixtapatime
    Hi Alex-- I have e-mailed Miguel---- I appreciate your kind reply--f.rice
    31 August 2016|
    What is your answer?
    Posting guidelines
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    Ixtapatime
    I have tried every e-address and fax to contact these folks about a room - no luck- does anyone have a working e address?? thanks--
    29 August 2016|
    Answer Show all 3 answers
    Response from PomoElmoro | Property representative |
    Dear ixtapatime Sorry for this miscommunications. Please check the Internet and look for hotel el Moro where you can find ways to get to us and make reservations on line. Also you contact Miguel.garcia@hotelelmoro.mx the... More
    1
    Vote
    Room Tips
    "Second and third floors with views on the beautiful court garden"
    Read review
    "Lower level rooms seem to be more quiet."
    Read review
    "Room 31 is convenient and quiet."
    Read review
    "Rooms on the street above the entrance can be noisy due to music from the cantina habinaro just down the..."
    Read review