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Royalton Riviera Cancun Resort & Spa

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Traveller (9675)
Pool & Beach (1431)
Room & Suite (1293)
Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent69%
  • Very good22%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“diamond club”(1,738 reviews)
“splash pool”(141 reviews)
“ocean view”(470 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Family Rooms
Poolside Bar
Fitness centre
Concierge
4 Star Hotel
Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. All of our 1,183...
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Location and contact
Carretera Federal 307 | Cancun-Playa del Carmen Km 332,15, SM31, MZ 03, Puerto Morelos 77500, Mexico
10.3 km to Cancun Airport
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,892)
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9,160 results
Traveller rating
5,962
2,122
731
172
173
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5,962
2,122
731
172
173
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1 - 5 of 9,160 reviews
Reviewed yesterday

Yoga with Daniel was great! He started our day off with energy, intention and acknowledging the blessings of that day. Our stay at Hideaway-Royalton Riviera Cancun was so special. With our Diamond Club stay and upgrade to a top-floor/ocean-facing view we were thrilled. Our butlers,...More

Thank Jayne A
Reviewed yesterday

Well, to put it simply, I can’t recommend Royalton Riviera Cancun enough! To put it more thoroughly, we booked with TUI for 10 days for our Honeymoon. There’s a lot of pressure I think on a honeymoon to make it more special than a regular...More

1  Thank georgialpierce
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded yesterday

Dear georgialpierce It is always a pleasure to read such positive comments regarding our guests’ experience and to know how much you enjoyed your stay highlighted by our service on Diamond Club. Thank you for your posting on TripAdvisor. We are happy our facilities and...More

Reviewed yesterday

Had a few problems at first but guest services, especially Carolina, was very helpful and attentively took action to ensure these issues were resolved. Really nice hotel which is great for families, but if you are going with your partner I would recommend the Hideaway.More

Thank Benita1987
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded yesterday

Dear Benita1987 It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. We appreciate your kind remarks and are delighted to hear your overall experience at our Hotel was...More

Reviewed 2 days ago via mobile

When at the royalton make sure you say hi to Omar and Jesus in the loby bar and ask for tequila 😎 awesome pair of dudes🍺🍺😀 great cocktails and super friendly nothing is a bother they should open a bar in Newcastle..More

Thank lairdandladyb
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded yesterday

Dear lairdandladyb It is a great pleasure to know that we were able to exceed your expectations, and that you enjoyed our service from the lobby bar staff. We always care about our guests as you are considered our top priority. We look forward to...More

Reviewed 2 days ago via mobile

Jorge Martin , diamond club poolside service was excellent and took care of all our needs. The resort is to die for. Great activities for kids and and the room service and rooms are cleaned twice a day. The only down side which has nothing...More

Thank LeeRoy A
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded yesterday

Dear LeeRoy A We couldn’t be more pleased to know that you enjoyed your stay at Royalton Riviera Cancun. For us is really important your feedback and we are happy to read that you particularly appreciated our Diamond Club service. We hope to have the...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Casino and Gambling
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$252 - US$913 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Puerto Morelos
#12 On the Beach Hotel in Puerto Morelos
#12 Spa Hotel in Puerto Morelos
#12 Top resorts Hotel in Puerto Morelos
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$252 - US$913 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Puerto Morelos
#12 On the Beach Hotel in Puerto Morelos
#12 Spa Hotel in Puerto Morelos
#12 Top resorts Hotel in Puerto Morelos
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (9675)
Pool & Beach (1431)
Room & Suite (1293)
Dining (908)
Family and Play Areas (105)
Amenities (58)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Harold P
17 July 2018|
Answer
Response from econciergecun | Property representative |
Dear Harold P, Thank you for contacting Royalton Riviera Cancun. Regarding your inquiry, I would like to inform you room features and floor plan depending on the room category, please contact... More
0
Votes
Google Translation
walnuttree2
16 July 2018|
Answer
Response from CAB71 | Reviewed this property |
You can generally only make reservations if you're with Diamond Club (or at least you get priority on reservations which probably amounts to the same thing). Otherwise, you have to show up and wait - more of an issue for... More
1
Vote
Room Tips
"Upgrade was fabulous - upper deck level directly facing the ocean w/private pool"
Read review
"4203 is a great room with excellent ocean views, and is away from most of the nightlife so it was decently..."
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"Diamond club at the Hideaway for adults if you do not wish to be around children"
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"Diamond Club Upgrade"
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