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Mercure Shrewsbury Albrighton Hall Hotel and Spa

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Mercure Shrewsbury Albrighton Hall Hotel and Spa
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1,605 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Shrewsbury Albrighton Hall Hotel and Spa
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Showing 1,596: English reviews
Reviewed 3 weeks ago via mobile

Paid for a 2 night spa break. 4/5 stars because no spa gift in my room (part of spa break), no robe and slippers (part of spa break), miniature croissants for breakfast (who eats mini croissants?!), dodgy tv (tv guide didn't work).everything else delightful and would definitely come again! Could have bigger grounds - not much place to walk

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Helpful?
Thank Emily J
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Emily J, Thank you for taking time to share your experience. I am very sorry to hear that your Spa gift was not in the room please accept my sincere apologies. The bathrobe and slippers for our Spa guests are handed out at the Spa & Leisure reception. I am glad to hear you would like to come back....

West Midlands
Reviewed 3 weeks ago

Dev was both charming, funny and attentive at all times throughout our evening. This was despite him being the only person serving at the bar and him being absolutely inundated with guests from the bar and the wedding parties. He is a real credit to this hotel - I do not know how he does it. Well done to the...

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Helpful?
1Thank Cez C
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Cez C, Thank you for sharing your experience about your stay at Albrighton Hall. We are delighted to hear the positive comments for our team member Dev. He strives always to provide excellent customer service especially at busy times. Hopefully we can welcome you back again in the near future. Kind regards Kordula Griffiths Operations Manager

Glasgow
Reviewed 3 weeks ago

This was our third visit. The setting is fantastic. The food is great and the service is first class. Each time we visit, the room just gets better, but I can't imagine it can get any better than the room we had this time. It was superb.

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Helpful?
1Thank InigoQuesta
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear IngioQuesta, We are very pleased to hear your positive feedback about your stay at Albrighton Hall. Our team work hard to provide constant excellent customer service. I am glad we achieved your expectations. Hopefully we can welcome you back to your fourth visit. Kind regards Kordula Griffiths Operations Manager

Reviewed 3 weeks ago

I booked a spa package at the hotel and stayed on Saturday night with a friend. Overall we had a really nice stay and it was very good value for money. Good points: The room was lovely - very big and clean and overlooking the lake. Also very quiet despite there being two weddings and a charity party! Dinner was...

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Helpful?
1Thank mclb78
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear mclb78, Thank you for your detailed response about your stay. We are pleased to read the positive comments and we can ensure we will work on the negative constructive feedback to improve our service. Hopefully we can welcome you back in the near future. Kind regards Kordula Griffiths Operations Manager

Walsall
Reviewed 3 weeks ago via mobile

First of all the afternoon tea was ok but what led up to having it was not ! My friend had booked our time at 2.30 When we arrived it appeared that no one was expecting us. No table was laid ready for us. We were shown into the drawing room but then told it was full and could we...

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Helpful?
Thank Janelle59
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Janelle59, Thank you for sharing your afternoon tea experience at Albrighton Hall & Spa. We have taken actions with the team regarding afternoon tea reservations. I understand we should it get right on the first visit, however we offered you a re-visit for a better experience. Please accept my sincere apologies and we are looking forward to welcome you...

Reviewed 4 weeks ago via mobile

After looking forward to a spa day & high tea we were so disappointed with the service & it was the worst afternoon tea I think I've ever had. We waited 50 minutes to be given our drink & 1 hour & 30 minutes for our food. It was awful. There were no cakes & pastries just small chocolates &...

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Helpful?
2Thank Pippa T
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Pippa T, We have received a separate email regarding your afternoon experience. I replied and hoped you will reply with some contact details to discuss your experience as we do not want to lose you as a valuable member and guest. I am looking forward to speaking with you soon. Kind regards Kordula Griffiths Operations Manager

SHREWSBURY, ENGLAND
Reviewed 4 weeks ago

Just attended a wedding reception. The bar service was terrible . they ran out of glasses. Unless you took your glass to the bar you could not get served. The bar in the wedding reception did not have guiness so went to the other bar where we were told the other bar is cheaper . It was as if no...

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Helpful?
Thank callybowser
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear callybowser, Thank you for sharing your honest experience regarding your recent stay. Unfortunately we ran out of clean glasses and you are absolute correct it should not happen. Please accept my sincere apologies for our team member at the main bar, action has been taken. I hope you will consider visiting us again in the future. Kind regards Kordula...

STAFFORDSHIIRE
Reviewed 4 weeks ago

Stayed here 3 times and it has always been a nice stay, Great room, Lovely bar and nice food, Taxi in2 Shrewsbury costs 7 pound.Nice Grounds, and spacious parking.Staff friendly and bar food worth trying if you dont want 2 pay restuarant prices.

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Helpful?
Thank ELAINE T
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear ELAINE T, Thank you for your five star review. We are glad you enjoyed your stay with us. Please visit us again. Kind regards Kordula Griffiths Operations Manager

Reviewed 4 weeks ago via mobile

I have stayed in several Mercure hotels and have come to the conclusion that they are the worst U.K. branded hotel chain. Sadly this particular one did nothing to change my view. Having originally booked a single occupancy, I was placed in the stable block which is round the back of the hotel, extremely dark and quite secluded. I am...

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Helpful?
1Thank Hoppo74
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear Hoppo74, Thank you for sharing your experience about your stay. Please accept my sincere apologies for the service performance you encountered. We have shared the feedback with the relevant Head of Department to take actions to improve our customer service. When you stay again please call the hotel to ensure we allocate the correct room for you. Kind regards...

Reviewed 4 weeks ago

So I have stayed here before, and had a lovely experience. However, this return trip was a little disappointing for a few reasons. While the hotel rooms were generally warm, the rest of the hotel was particularly cold. The fire in the drawing room was never lit, the bar was draughty and cold, as was the breakfast room (this was...

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Helpful?
Thank PresKY_2015
h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and Spa, responded to this review

Dear PresKY_2015, Thank you for your time to leave your honest opinion about your stay at Albrighton Hall & Spa. We always take the feedback from our guests seriously and we will discuss your points with the relevant head of departments to improve our service. Please visit us again to experience the difference. Kind regards Kordula Griffiths Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
300 year old Shropshire House, a 4 star hotel with 87 en suite rooms, overlooks an ornamental lake in 15 acres of gardens in the heart of Shropshire just 2 miles from the medieval town of Shrewsbury. 30 min from the M6, J10A. Ideal for visiting Chester, Shrewsbury Abbey and the Severn Valley steam railway. Newly refurbished The Orchid Rooms at Inspiration Leisure and Spa offers a gym, fitness classes, a pool, relaxation lounge and thermal suite including a sauna, steam room, ice room, and six treatment rooms, two of which are doubles. 24 hr room service. Free parking. ... more   less 

Additional Information about Mercure Shrewsbury Albrighton Hall Hotel and Spa

Address: Ellesmere Road, Albrighton, Shrewsbury SY4 3AG, England
Region: United Kingdom > England > Shropshire > Shrewsbury > Albrighton
Price Range: $129 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Shrewsbury Albrighton Hall Hotel and Spa 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Mercure Albrighton Hall Hotel Shrewsbury
Albrighton Hall Hotel
Accor Albrighton Hall Hotel Shrewsbury
Mercure Shrewsbury Albrighton Hall Hotel And Spa
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Shrewsbury Albrighton Hall Hotel and Spa staff and other travellers.
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Manchester, United Kingdom
20 days ago
Linkoping, Sweden
8 months ago
over a year ago
Llandudno, United Kingdom
2 days ago

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Questions? Get answers from Mercure Shrewsbury Albrighton Hall Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Headmasters house is quiet and detached from the main building.”
 of 5 bubbles captnh, 4 Dec 2016 | Read review
“Pay the extra for a Privilege Room.”
 of 5 bubbles JohnM300, 3 Dec 2016 | Read review
“The Stables - quiet and only two rooms in the block”
 of 5 bubbles CathyD77, 21 Nov 2016 | Read review
“This is a Pre-booking so cannot comment.”
 of 5 bubbles 546dawnj, 3 Nov 2016 | Read review
“If you have walking problems get a bottom floor room”
 of 5 bubbles patE8977RT, 19 Oct 2016 | Read review
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